esupply Avis 

I ordered a new GPU from ESupply. At first I was a little bit annoyed because they had sent me the wrong product. But I have to say it might possibly the best customer service experience I've ever had. I reached out to support on a Saturday and got a response 8am Monday morning. They promptly rectified the issue by picking up and delivering the correct card the very next day. Very impressed with this service. Would use again, and thanks to Jamie who helped me out.

Very helpful company. Requested a special delivery date for my phone. All arranged and communicated by esupply support. Very reasonable price for the phone including delivery. Excellent service, very happy.

Brilliant customer service, couldn't have done more honestly. I emailed asking if it were possible to push the delivery back a day because I wouldn't be in, and with a CPU worth £200 I didn't want it to be left on my doorstep like most delivery services do (another story), they replied quickly and we're very helpful, and friendly!

Best price for CPU I was looking for in the UK. Would highly recommend this store for its immaculate customer service and customer focused approach. I was provided a tracking number and recieved my item next day on Saturday. No issues, no hiccups. CPU works perfectly. When I'm looking for PC parts I go through a list of common PC parts websites, this was my first experience with Esupply and now its going to the top of the list. Easily recommend to my friends and collegues. Jamie and Owen are legends.

Brilliant service. Owen was awesome and helped me meet a very important deadline. Couldn’t appreciate this enough.

Wow. Refreshing customer service from Jamie. Deliveries come next day every time. Looking forward to doing more business with these guys, very glad I found them.

Excellent customer service! Excellent Shipping! I will not be buying any PC parts from Amazon again! This is my place from this moment on! 10/10 Very Highly Recommend! Thank You!

had a faulty CPU got replaced quite quickly , pc now up n running

Great product, fantastic customer service! Would definitely recommend!

Awful service. Paid for an item to be delivered the next day on Thursday and item still hasn’t arrived on Saturday evening. It’s a Fathers Day gift and now it’s too late to buy something else. When you try and contact the phone number it doesn’t even work. What a rubbish company with rubbish systems in place - totally unreliable

We ordered a Shark IZ420UKT vacuum cleaner from the esupply website on Saturday for £355.01 as the cheaper of two offers, the other being on the Shark website for £439 but still £110 under the recommended retail price. The website promised delivery today and I was debited accordingly. However, this afternoon I received an email saying that due to an stock error the item was out of stock and I was being refunded. In the space of those 3 days the other offer has now expired and if I still wish to purchase this model it will cost me an extra £200. Needless to say, I won’t be buying this vacuum or anything else from esupply and in future I will remember, if something looks to good to be true, it probably is!

I am massively impressed with the way this operation is run. Competitive pricing, super quick responses to queries, eager to find solutions and delivery of my item within 24 hours. I cannot think of anything they could have done better.

It was my first time using esupply and there was a glitch with the delivery charge on the website. I emailed to ask if there was any way to resolve this, not really expecting a response. Within 15 minutes, Owen had responded with two potential solutions for me to take my pick from. I completed my order that afternoon and by lunchtime the next day my package had arrived.

For all of those shops who are wondering, this is what customer service looks like!

Thanks guys - I will be back.

Ordered Bang and Olufsen earbuds Friday afternoon. Fantastic price, and they arrived 9.30 Saturday morning! Very pleased with the product, and the service was excellent. Highly recommend.

Edit: It has come to my senses that odd things happen now and then.
The customer service here is WONDERFUL and responsive, they have shown nothing but utter respect to me from start to finish.

I would highly recommend this smaller business for anyone looking for cheaper products, it is literally the same as anywhere else but you get a U.K.-based customer service team as a bonus too, one that is sympathetic.

Got an order that was slightly damaged, not to the fault of ESupply. That delivery was next day, which was fantastic. I got an immediate replacement, which also came the next too, and I found the empathy of the customer service team to be very empathetic, Jamie in my case. Was offered a discount if I wanted to keep the slightly damaged item, but I prefer pristine items, and was offered a refund or new item.

I ordered 3 Samsung T7 2Tb hard drives via Amazon.
The box was delivered and signed for on the doorstep.
I went inside, opened the outer box and discovered that the 3 inner boxes were empty.
I reported to Amazon - response “not our problem, signed for, report to police”.
Police cannot get involved as it’s a civil case.
This should now be investigated as there is clearly a thief within the supply chain with almost £500 of my hard drives.
Comments urgently required before I escalate this theft.

Well priced and free next day postage as well. I was waiting for delivery yesterday and popped a quick question off to esupply customer services and got a reply within minutes telling me a one hour window for delivery.
Fantastic customer service response which is always a winner in my view.
I would definitely use this excellent company again.

I ordered an Asus Vivobook from esupply. It was impossible to find it with the specifications I needed. I found it on esupply!! It was cheaper than anywhere else. I was quoted over a month to get the laptop delivered by other suppliers. Esupply got it to me in less than a week. Quick replies and answers through customer service. Laptop works perfectly. Fantastic company!!

Owen was spot on really speedy to emails and always available on the phone with no call centre or hold and waiting times would recommend this company 100% and I will be returning thank you