Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

Usually, companies and their customer service are flat out awful. But esupply has changed my mind about online shopping. Literally, this isn't a generic, robotic review. I ordered an item, which cam... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

esupply you deserve bigger recognition in the marketplace. I have never, in many years, received better service. I ordered a Samsung laptop at 4-20pm. The order was acknowledged, packe... Voir plus

Noté 5 sur 5 étoiles

Solid. Order keyboard on the internet. It arrives next day. Standard e-commerce and half the price of the HP store. What more could you ask for?

Noté 5 sur 5 étoiles

Best price for CPU I was looking for in the UK. Would highly recommend this store for its immaculate customer service and customer focused approach. I was provided a tracking number and recieved my it... Voir plus

À propos de l'entreprise

  1. Magasin d'électronique

Écrit par l'entreprise

We're a UK based e-tailer with a tech-focus, specialising in supplying IT hardware and consumer electronics at epic prices! Our extensive knowledge of the IT industry and strong relationships with distributors enables us to slash prices for our customers, whilst holding our own stock ensures speedy delivery. Always at the core of our business philosophy is to provide a hassle-free customer experience. This is why we offer a one-stop shop for electronics and deliver on time, every time. Unlike other e-commerce sites, we welcome the opportunity to engage with our customers and are happy to help with questions about any of the products shown on our sites, without chatbots or pre-written responses.


Coordonnées de contact

4,9

Excellent

TrustScore 5 sur 5

424 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,9

Tous les avis

(424)

11 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Excellent customer service - very pleased

Customer service friendly, helpful and responsive. I was nervous at first because I'd never heard of the site, but speaking to them and the communications I received were very reassuring. I had a problem with my product, and despite it being very expensive they immediately sorted out a return and refund for me, which all happened in a matter of days. Would definitely use them again.

27 septembre 2024
Avis spontané
Logo de esupply

Réponse de esupply

Thanks for taking the time to leave a review Chris, it's good to know we helped sort your return smoothly. Hopefully we see you again soon!

George (Esupply Customer Service)

Noté 5 sur 5 étoiles

Reliable suppliers

Their items are genuine and of good quality. They are way affordable than others in the market. Great customer service too.

10 septembre 2024
Avis spontané
Noté 1 sur 5 étoiles

"I could have just ignored your email" WOW!

I purchased a monitor 4 months ago and it has failed. I contacted esupply about it and all they want to do is deflect the issue back to the manufacturer, all they want to do is wash their hands of the issue. When I challenged them on this, the customer service agent I spoke to said "I could have just ignored your email" which to me implied I was being told I was lucky to get a response. Astonishing. I am now going to have to navigate sorting this with the manufacturer, Samsung.

4 septembre 2024
Avis spontané
Logo de esupply

Réponse de esupply

Hi Richard, thank you for taking the time to post a review.

As with most retailers, if in the unfortunate circumstance a unit is defective several months after the product was purchased, we direct our customers onto the manufacturer for warranty claims as it is the manufacturer who would handle the products repair or replacement. This is stated quite clearly in our terms and conditions.

For Samsung, you are only able to raise warranty claims via your account, which is why we are unable to manage this for you. The process is simple and we are happy to walk you through it should you get in contact again.

I am not personally aware of the comment used for the review title but would like to state that we actively welcome calls and emails as seen from the hundreds of positive reviews below. I can only assume this was taken out of context. I'd be happy to hear otherwise via our email should you feel this is incorrect at customerservice@esupply.co.uk.

All the best,

George (Esupply Customer Service)

Noté 5 sur 5 étoiles

Great shop

Great prices, items in stock ready to ship and the customer service is there when you need it! Special mention to Owen, top guy! Overall 10/10

22 août 2024
Avis spontané
Noté 5 sur 5 étoiles

Excellent service

Ordered Samsung tablet on 30 July arrived 31 July as promised. Delivery was free and a saving of 70 pounds.would recomend this company without hesitation

30 juillet 2024
Avis spontané
Noté 5 sur 5 étoiles

esupply you deserve bigger recognition…

esupply you deserve bigger recognition in the marketplace. I have never, in many years, received better service.
I ordered a Samsung laptop at 4-20pm.
The order was acknowledged, packed and out the door by 5-00pm!
It arrived next day at 2-00pm.
Now that deserves the 5 stars!
Communication from esupply was first class., which included emails confirming payment, dispatch and a DHL tracking number.
Thank you Owen and the team.

However I do have a small problem.
After seeing my new shiny laptop, my wife wife also wants one.
Would I use esupply again?

Definitely Yes!

18 juin 2024
Avis spontané
Noté 5 sur 5 étoiles

Fantastic customer service

Fantastic service. We purchased laptops for our business and the customer service was superb - helpful and knowledgable advice and received within 24 hours of purchasing! Highly recommend Esupply.

23 mai 2024
Avis spontané
Noté 5 sur 5 étoiles

My own positive experience

Firstly, it was brilliant to be able to make contact by telephone (which was answered quickly) and speak directly to someone.
The gentleman I spoke with was polite, friendly and knowledgeable of his subject. As a result of the conversation I was able to make an informed decision on which item I wanted to purchase to best suit my needs.
The price was the best I could find,dispatch,packaging and delivery were excellent.
I was also delighted with the communication made by the company as follow up. I would have no reservations about recommending them to others and definitely feel confidential asking for further advice or making future purchases.
Many thanks!

7 mai 2024
Avis spontané
Noté 5 sur 5 étoiles

If you're looking for the latest…

If you're looking for the latest technology at affordable prices, esupply is the perfect place for you. They offer a wide range of authentic products and ensure quick and reliable service. Not only that, but their customer service is exceptional and available at all touchpoints, so you can be sure that you'll be taken care of every step of the way. Whether you're a tech enthusiast or just looking for a reliable device, esupply is the go-to destination for all your needs.

9 mai 2024
Avis spontané
Noté 5 sur 5 étoiles

THE VERY FAST DELIVERY SUPERB AFTER…

THE VERY FAST DELIVERY SUPERB AFTER SALES SERVICE SECOND TO NONE.
I PURCHASE FROM ALL MAJOR SUPPLIERS AND IN 50 YEARS NEVER RECEIVED BETTER SERVICE FROM ANY RETAILER OR WHOLESALER.
THIS COMPANY IS GOING PLACES MARK MY WORD
BEST REGARDS PETER DAVIES

26 avril 2024
Avis spontané
Noté 5 sur 5 étoiles

Great company

Great company great communication great price super fast delivery great customer service ⭐️⭐️⭐️⭐️⭐️ I'm a happy customer not shore about my neighbours with all this bass my sounderbar is pumping out

10 avril 2024
Avis spontané
Noté 5 sur 5 étoiles

What fantastic customer service!

What fantastic customer service! I have never had this much positive experience from any other company, Owen is a saint.

When I asked about the price for a CPU he immediately kept it on reserve for me and honoured the price if it went up. When I queried about Klarna payment, as it wasn't available at the time of purchase, Owen went as far to reinstate Klarna with free next day delivery on top just for me to purchase.

And the next day it arrived well packaged and safe. What an amazing service, I couldn't have asked for anything better, will definitely come back again for another upgrade towards my PC!

26 février 2024
Avis spontané
Noté 5 sur 5 étoiles

All around fantastic experience

First, big shout out to Jamie and Owen!

Long story short, they have great prices and great customer service. Had a slight issue with pricing and they resolved it immediately. Will absolutely be shopping with them in the future.

24 novembre 2023
Avis spontané
Noté 5 sur 5 étoiles

Great

Best price on the market for the Ryzen 5 5600x that I bought, next day delivery was included for free which is a nice plus, had no issues at all. I was wary using this site at first because I've never heard of it but it's all legit and a great site.

21 novembre 2023
Avis spontané
Noté 5 sur 5 étoiles

First time using this company

First time using this company, I knew what I wanted, went on "chat" talked to Owen we confirmed price and item, bought it and next day it was in my hand, Great service and will use again.

9 novembre 2023
Avis spontané

L’expérience Trustpilot

Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.

Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.

En savoir plus sur le parcours des avis sur Trustpilot.

Voici 8 conseils pour écrire des avis de qualité.

La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.

Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.

En savoir plus