esurranty™ Avis 

1 038
•
TrustScore 2.5 sur 5

2,6

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 1 sur 5 étoiles

Scam...they will take your money and not replace or fix your phone. I paid my money payments, broke my phone, paid the deductible and sent my phone in. I never received my phone back nor a refund for... Voir plus

Noté 5 sur 5 étoiles

After searching for the best coverage for cell phones, I decided that Esurranty offered the best coverage for the premium charges. Esurranty also has very good ratings online. It is difficult online t... Voir plus

Noté 5 sur 5 étoiles

great this offering exists since I bought an Apple Watch from a friend and apple won't cover after 30 days. I'm a little confused on the coverages available after reading all the docs but im sure if I... Voir plus

Noté 5 sur 5 étoiles

The best insurance I have ever had. A very easy online claim form and within a short time the adjuster called me to get the phone repaired and or replaced. I have recommended and switched many (now ha... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Compagnie d'assurance de mobilité
  2. aussi dans
  3. Courtier d'assurances

Informations provenant de diverses sources externes

We are your #1 Rated Mobile Device Service Plan Provider. Our services through 3rd party providers cover all of your mobile devices as well as your laptop, computer and digital camera. We cover all devices no matter how old they are and we also offer theft coverage for most devices. Don't wait 30 days for your coverage to start, switch to esurranty™ from your current provider and not only will you receive a $20 account credit, your coverage will start today!*


Coordonnées de contact

2,6

Bas

TrustScore 2.5 sur 5

1 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

2,6

Tous les avis

(1 038)

0 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Great service

8 janvier 2019
Avis spontané
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Réponse de esurranty™

Thank you for taking the time to review us and for being a valued esurranty customer. You can always count on us and we will be there for you should you need us.

Noté 2 sur 5 étoiles

I Open Private Ins

I Open Private Ins. With Esurranty And Had My Phone Taking. I Went To The Police And I File A Claim As Well. Two Weeks Later Still Pending? Never A Phone Call Or Anything. What Kind Of Services Is This? Aleast Someone Could Email Me On What’s Going On Since It’s My First Time Filing A Claim. I’m Just Disappointed

31 décembre 2018
Avis spontané
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Réponse de esurranty™

I am sorry that you are disappointed but the fact is you purchased a monthly payment policy on 12/13 and signed the policy documents that clearly state the policy does not start for 30 days and then filed loss/theft a claim within 11 days. This is why your claim was denied. Furthermore, you filed a claim on 12/24 which was nowhere near 2 weeks ago from today and in doing so you saw the very large statement on our site that says the claims department was out of the office in celebration of the Christmas and New Year Holiday's until 01/02/2019. I have cancelled your policy and as a courtesy, refunded your initial premium payment.

Noté 5 sur 5 étoiles

Love the savings & coverage

I havent had to file a claim so can't speak to that but like saving money on insurance with esurranty vs Verizon. I also didn't want to add more cost to my already exorbitant Verizon bill. I chose esurranty because of the great reviews.

29 décembre 2018
Avis spontané
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Réponse de esurranty™

Thank you for taking the time to review us and for being a valued esurranty customer. You can always count on us and we will be there for you should you need us.

Noté 5 sur 5 étoiles

Easy to register

I looked at the majors: square, best buy, sprint, etc.

My key requirements were repair and theft. Esuranty was the only company that met all of them.

The buying process was great. Easy to register phones and requirements were clearly stated. I have not had a claim yet so I cannot rate that part of the process.

29 décembre 2018
Avis spontané
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Réponse de esurranty™

Thank you for taking the time to review us and for being a valued esurranty customer. You can always count on us and we will be there for you should you need us.

Noté 5 sur 5 étoiles

It was so easy to purchase insurance…

It was so easy to purchase insurance for my IPhone with this company, and so much more affordable than paying for insurance through my cell phone carrier.

28 décembre 2018
Avis spontané
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Réponse de esurranty™

Thank you for taking the time to review us and for being a valued esurranty customer.

Noté 5 sur 5 étoiles

Save money

I have looked st several plans they have the best.

28 décembre 2018
Avis spontané
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Réponse de esurranty™

Thank you for taking the time to review us and for being a valued esurranty customer.

Noté 1 sur 5 étoiles

I would give ESurranty 5 stars until…

I would give ESurranty 5 stars until the last few months I tried to renew my policy. I was supposed to get a 30 dollar credit towards my current policy for reviews. I never received any credits towards my current policy. In response to ESurranty below: the link to renew my policy did not work. I called numerous times (only got an answering machine to leave message) and filled out 2 online tickets which I got no response to. I finally got an invoice weeks later after my account expired and paid it the same day. Last summer I filled out reviews on 3 different sites in which ESurranty said I would get 10 dollars each for on my next invoice. This never happened

28 décembre 2018
Avis spontané
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Réponse de esurranty™

I'm sorry you feel the way you do. A review of your account shows that you used your account credits the previous year to renew your policy and we sent you a renewal offer on 10/06/2018 for this policy. Since you did not renew within 30 days the account expired. We then sent you another renewal offer this month with a $10.00 credit which you used and we appreciate your business. I sincerely hope that you will change your review as you have been a long time customer that has had their device replaced by us with a new one in the past and we look forward to making you happy again.

Noté 1 sur 5 étoiles

cant make official claim since no real people ever call back.

I have been trying to file a claim now for more than two weeks. I have called the company three times and can only leave messages. No one has ever called me back. A couple times before leaving those messages I realize there was a time difference so I went out of my way to always be sure to call at the right time which by the way in California would be by 1 o’clock in the afternoon because their claims department closes at four back east anyway I figured it out I ended up filling out the special forms and faxed them I have the receipt and yet despite that no one has ever gotten back to me tomorrow is Friday and it’s been two weeks ago that I faxed those forms I can’t get a person on the phone I haven’t gotten an email I really don’t know what to do so at this point they have my enrollment money and I’m unable to file a claim. It is my iPad Pro that I’m trying to repair so I’m not helpless working on it with the cracked screen but what if this was my phone this would be very bad so despite my earlier excitement about having found this company unfortunately if it seems too good to be true then so it is. I hope maybe by writing this review somebody in the company’s attention I will get in somebody might as of yet call me

28 décembre 2018
Avis spontané
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Réponse de esurranty™

I'm sorry that you have an issue. Your claim notes show that you faxed your claim documents into us incomplete on 12/13/2018 and were contacted by your assigned claims representative on 12/17/2018 with 2 options for repair/replacement of your device. To date you have not responded to your assigned claims representative. As stated on all terms and documents with us, claims must always be in writing so there are no misunderstandings and we do not accept claims over the phone. This is why we have a detailed claims page and FAQ page online as well as easy online support ticket system.

Noté 1 sur 5 étoiles

Worst insurance

I purchased the policy for my apple watch and when it had repaired I submitted the claim and in a day they sent me the USPS Priority shipping label to print and take it along with the device to the nearest USPS location.They gave me a form to fill credit card details for the amount I was responsible for the deductible. I filled the form and sent to them and with in a day they deducted amount from card.Upon follow up the Claims Department Manager said it may take 3-10 business days to get repaired or replace but I did not received nothing .It is almost 60 days now. The Claims Department Manager who was assigned to me responded only once and later he stopped responding to me and there is no proper customer service.

14 décembre 2018
Avis spontané
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Réponse de esurranty™

I’m sorry you are having an issue with your claim. Please send me your name and policy number so I can assist you better. You can also always send a support ticket for the fastest reply from our staff by logging into your account and clicking on the “send support ticket” link.

Noté 5 sur 5 étoiles

Signup was easy and when I put in phone…

Signup was easy and when I put in phone number in error the help chat was there to help correct. The test will be the service should I ever need to file a claim.

14 décembre 2018
Avis spontané
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Réponse de esurranty™

Thank you for taking the time to review us and for being a valued esurranty customer.

Noté 5 sur 5 étoiles

I bought insurance from you guys bc you…

I bought insurance from you guys bc you got good reviews and your price was very competitive. I am very pleased with my purchase so far!

14 décembre 2018
Avis spontané
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Réponse de esurranty™

Thank you for taking the time to review us and for being a valued esurranty customer.

Noté 5 sur 5 étoiles

The Best insurance

Set up was easy and these guys had the best price for insurance

13 décembre 2018
Avis spontané
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Réponse de esurranty™

Thank you for taking the time to review us and for being a valued esurranty customer.

Noté 4 sur 5 étoiles

I am very happy with how promptly…

I am very happy with how promptly Angelo handled my request. Very professional and very quick service.
However, this is the 2nd year in a row I was not notified when my policy came up for renewal and I had to contact Esurranty myself and request the continuation of my policy and an invoice.

12 décembre 2018
Avis spontané
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Réponse de esurranty™

Thank you for taking the time to review us and for being a valued esurranty customer. We will make a note to notify you directly before the policy expires next year.

Noté 4 sur 5 étoiles

Purchasing was easy, price competitive.

I cannot comment on the services of the policy, but purchasing it was easy and the price was competitive.

12 décembre 2018
Avis spontané
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Réponse de esurranty™

Thank you for taking the time to review us and for being a valued esurranty customer.

Noté 5 sur 5 étoiles

Companies word is bond!

12 décembre 2018
Avis spontané
Logo de esurranty™

Réponse de esurranty™

Thank you for taking the time to review us and for being a valued esurranty customer.

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