Essex and Suffolk Water Avis 

Engineers that attended 19/20 of December brilliant
Problem however leak was my neighbours pipe
Since that time my drive is flooding slowly towards my house but now faster.
At least 2 contacts with Essex oh we emailed relevant department. I have heard nothing.
The block paving has not been fixed that was dug up granted Neighbour leak continues But apparently Thursday 9/1/25 is when they will come on behalf of neighbour. Though I saw an engineer pop down last week for 5” for them and did not see him look our side and one of their pieces of equipment is still in out driveway meanwhile situation worsens for me and As Lung Cancer last thing I need to stress about. I can see water flowing up from the ground

We had a mains burst outside our property. RM3 Notified to Essex and Suffolk Water who attended within 24 hours. All the workman were polite and kept us well informed throughout the process.
The leak was fixed and mains water turned back on which unfortunately caused an issue with our toilets refilling.
The men on site were helpful and contacted a plumber for Essex and Suffolk Water who cam within 24 hours.
Polite and resolved the issue with both toilets quickly and professionally.
Both teams were friendly, polite and knowledgeable.
Thank you

I absolutely hate this company with a passion.
Two weeks and I am still waiting for a callback from the complaints department. Tried calling them and have to wait on hold for 30 minutes plus, which is just a joke.
Tried to have a water meter installed twice and still no joy.
This company is an absolute sh*tshow and thinks it acceptable to change £77 a month for water for a single person.

Great customer service never had an issue. The only thing is they keep changing my direct debit every few months putting it up some months and then lowering it a few months later. I have asked them to keep it the same and I just get told my usage has changed and they are changing prices

Booked an appointment for a water meter, apparently supposed to be done in 90 days but nowhere near 90 days more 180 days, took the day off work and the plumber just pushed a card through my door and done a runner, absolutely useless company only wants to overcharge you for very substandard service total schiit

Busted my hose connector while installing new meter. Was put back in a way so that I would not notice. Went to use hose, just flooded everywhere. Contacted company. Said someone would call last friday (23/08/2024). No one called. No message sent therefore no apology. Changed plans to accommodate the visit. Feel really put out. Whole week and cannot use hose until they repair it.

Your chat doesn't work- nobody ever replies. And your phoneline puts me in a queue for 20 minutes plus just to go silent - twice I tried. It'd be easier to set up a meeting with the king than to get hold of your customer service.

While the wait time to get through to an advisor is very long, there is a useful callback service available. Once I got through, I had excellent service from Charlotte who resolved my issues relating to my account promptly, politely and professionally. I'm very impressed, and the online features relating to the water service and bills is very good too.

Where the hell does this bad water company get their bills from!!! Its bad enough im paying through the nose for their leaky water pipe to my house they put their bill on 4 days before its due . Not getting it e & s . Used to pay weekly until anglia and e & s joined forces , now anglia water expects the rest of the years bill within a matter of days, they can go whistle they cant turn my water of i have health issues and rely on it. Cant get thrugh on their phone which takes forever due to press 1 for choices press 2 for choices press 3 4 5 6 7 8 and 9 for choices but dont expect to get through . They should be paying the public for doing their job for them. The online contact is even worse talking to a bot that tells you and gives you zero . 11BUO78953 , thats for you e & s water , now answer my bloody letter and give me your bank details for a standing order so i can pay what i decide not you , im in control of my payments , no direct debit so you can take what you want .

Yesterday received note through letterbox saying that my meter had been updated to a smart meter. Today received letter saying in next 2 weeks will be installing smart water meter. In addition, it says can our free mobile app. This is for daily, weekly or monthly readings, view bills and make payments. I do not have a smartphone so absolutely no use whatever to me. No advance warning given. So why have I not seen any information about this in the press or anywhere else. I will now have to phone them to make sure I get paper bills. How long before they prevent you from having paper bills!!!!!

I have lived at my home for 20 years and today they came to test my water. This is the first time this has ever been done. 9am in the morning he has 1 street a day, the majority of people are at work, and will not come back another day.
Maybe they are concerned because of what Thames water has gone through with undrinkable water in certain areas. This should be done on a regular basis and appointments for people that are not home

Matt and Jemma were amazing this morning when dealing with queries for a disabled man. I live out of the area and only wish my water company had such high quality employees. Thank you again Matt and Jemma.

Steve & Dean were brilliant, after many excavations the stopcock was found and changed with a new one. They were very polite, worked hard everyday. Very tidy, reinstating was spot on, top soil and grass seed. Thank you

Meter installed without being asked, giving a quote that average price for a meter would be £5 move then I'm paying at present, also saying that blue tooth devices can't be hacked every phone has blue tooth

They estimated my bill at over double what it usually is so I called them and after hanging on for 34 minutes was cut off . I’m assuming still working from home or abroad somewhere . Such awful service well no service in fact 🙈

This company is disgusting. They already charge obscene amount per month. This month they just decided to charge DOUBLE the "normal" amount. We are not using water any more than we did months earlier.

Ralph came to locate our stopcock outside. He talked me through everything and read the meter while he was here. A very knowledgeable man who is an asset to your company - nice one Ralph!
(ref 16069732)
- Coachman Court, Rochford

I wanted to say that I have had to deal with the customer service team when becoming a single occupant and new to bill paying, and they were so helpful and supportive and made everything clear to help me . In addition most recently when my dad passed away and I was not aware there was an outstanding bill at his property, they were very empathetic, professional and incredibly helpful to help me resolve the matter. Every time I have to call E&SW the customer service team are always a pleasure to speak to, so thank you.

ESW's account management has just caused me a major problem with my credit rating. Accidentally underpaid my April 2023 bill by 30p (on a £68 bill) due to finger problems. Received no reminders or follow-ups from ESW about this so was unaware.

They then added the 30p to my October bill which was settled in full and on time. Still wasn't aware of the 30p issue. Shortly afterwards my credit rating is severely downgraded due to a 'missing payment' to ESW.

ESW tell me that no reminders are sent for such small amounts, so for 6 months they were reporting the missing 30p to the credit agencies. This goes directly against their published policy 'Managing Debt 2022 v4'

Burst water main outside our business premises which caused a flood to the whole ground floor of our offices and warehouse. Can't be held responsible for every pipe underground but I reported it about 7.30am and they had a guy here at 8.15. This was during the recent storm. They managed to turn the water off and had a crew here digging within a couple of hours. Also called in a clean up and drying crew by 1.30. I left at 6pm and the guys were still working on the leak. Came I today, leak has been fixed and a backfill team turned up about 9am to start filling the hole in so we could get full access to the site again. All the guys I spoke with, and there were quite a few, were all very helpful and polite. Can't fault them so far.