Liz was absolutely AMAZING to work with. She seems to TRULY care about her clients and their loved ones. Getting our Grandson's diamond back home was truly beautiful. Liz made a difficult time easier... Voir plus
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There aren’t enough words to describe how grateful I am to Eterneva. From the very beginning Jacob (advisor to start the process), Liz (Care Team member) and Laura ( jewelry designer 🥰) made me feel... Voir plus
Using Eterneva was the best decision I made. My coordinator, Jeanette, at the Eterneva designing division was amazing. The videos from the lab as my husband went through the process of creation was... Voir plus
HIGHLY recommend Eterneva. Losing my mom and best friend was extremely difficult for me. This process of creating diamonds from her ashes, although lengthy and expensive, has been personal, cathartic... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Eterneva is radically redefining the way we memorialize by turning ashes into diamonds and crafting designer cremation jewelry.
Coordonnées de contact
2839 Junction Hwy, 78028, Kerrville, Etats-Unis
- (512) 766-5011
- info@eterneva.com
- eterneva.com
Beautiful experience during the most…
Beautiful experience during the most difficult year of our lives.
4 juin 2025
More than I could have imagined
I loved the email updates, even when there were not major milestones. I never once felt like I was wondering what was happening with my moms ashes. Through this entire process, my moms ashes were treated with care and love, she was a person to everyone on the team.
29 mai 2025
Réponse : Eterneva
Hearing this means so much Amanda. Feeling connected — even in the quiet moments between milestones — is such an important part of this journey, and I’m really glad the updates helped you never wonder where your mom was or how she was being cared for.
Your mom was absolutely a person to us, too. Thank you for letting us honor her with so much love and intention.
With love,
Hailey
Head of Customer Care
The videos of the progress are great!
28 mai 2025
Eterneva Gifts Us Our Most Treasured Family Heirloom!
Our family has always considered our pets as family members. When I came across Eterneva, I knew it was the perfect gift for my Mother. Throughout the entire process they kept her updated and ensure every step was to her exact liking and expectation. The final product cannot be described in words...all I can say is that it was worth the wait, worth the money, and I cannot thank them enough for this special family heirloom!
19 février 2025
Réponse : Eterneva
Aww Andres! This brought tears to our eyes. We’re so touched that you chose Eterneva as a gift for your mother, and even more honored to know it lived up to your hopes. Knowing how much your family cherishes your pets makes it all the more meaningful that we could help create something that felt worthy of that love.
Thank you for trusting us with such a special legacy!
With deep gratitude,
Hailey
Head of Customer Care
I appreciate the care and concern that…
I appreciate the care and concern that the staff takes with each step of the process.
15 mai 2025
Réponse : Eterneva
Thank you Diane! It means a lot to us to know the care we take is coming through. Every step of this process is deeply personal, and we never take that trust for granted.
We feel honored to walk this journey with you.
Warmly,
Hailey
Head of Customer Care
This is pointless
Did not like that you wouldn’t give me a refund when I needed to postpone.
13 mai 2025
Réponse : Eterneva
Thank you so much for taking the time to speak with me today Jennifer — I’m incredibly grateful we had the chance to connect. I’m so sorry for how things started; that’s not the experience we ever want someone to have here, and I truly appreciate you being open and willing to share that with me.
It means a lot that you gave us the opportunity to make things right. As we discussed, we’ll be upgrading your diamond as a gift — a small way to honor your grandfather and ensure you receive the thoughtful, beautiful experience you deserve. From here on out, I’m personally committed to making sure this journey feels full of care, clarity, and love every step of the way.
I’m already looking forward to your Homecoming — that incredibly special moment when your grandfather’s diamond comes home to you. It’s one we’ll prepare for with so much intention, and I hope it brings comfort, connection, and deep joy when the time comes.
With all my love and excitement for the future,
Hailey
Head of Customer Care
I absolutely love my “Grama”!
I absolutely love my “grams”, as a red ruby colored .49 size diamond. The whole Eterneva process is so personalized. They really get to know your family member through questions, pictures, phone calls, and a questionnaire. They sent periodic videos once a step is complete. They always reach out to check if you have questions. They are all very nice. I would say I am 95% satisfied. The only process I did not like was the designer reaching out to ask me to purchase jewelry to set my grandma’s diamond in. I have nicely declined and they asked me I think two times after and then respected that. I am so excited to have this family heirloom that can we passed down, and added to, as I go through life’s journey. I think this company is the most communicative I could have asked for. And nice. I would def. Use them again.
2 mai 2025
Réponse : Eterneva
Thank you so much for sharing your experience Katrina— I’m so touched by how much your Grams' diamond means to you, and I love that you chose such a bold, meaningful color to honor her. What a beautiful heirloom to carry forward and add to over the years.
I'm also really grateful for your kind words about the process and our team. We care deeply about getting to know every loved one — it’s truly the heart of what we do. And I appreciate you sharing your honest feedback about the setting outreach, too. We always want our families to feel supported, never pressured, and I’m glad that was ultimately respected.
It’s been such an honor to be part of this journey with you. We’d be privileged to walk alongside you again anytime.
With all my warmth,
Hailey
Head of Customer Care
I would this company 10 stars if…I could they way they treat the process is so nice
I would give this company 10 stars if available. They were so understanding and compassionate towards how I was feeling about the process.. they gave a step by step videos and emails the whole why through.. the homecoming box was beautifully done. They treated Danny's ashes with respect.. I am so glad I did the the diamond through them. Danny's final wish is flawless
29 avril 2025
Réponse : Eterneva
Thank you so much for this beautiful message Cynthia. I’m deeply moved by your words and so grateful we could help carry out Danny’s final wish in a way that felt respectful, compassionate, and full of care.
We know how emotional this journey can be, and it means the world that you felt supported and connected each step of the way. I hope his diamond brings you comfort and peace every time you see it — a flawless tribute to someone so loved.
With all my love,
Hailey
Head of Customer Care
Kindness and Compassion
The care from every single person we came into contact with made all the difference.
28 avril 2025
Réponse : Eterneva
Thank you so much for sharing this. It means everything to know that you felt genuine care from every person along the way — that’s truly what we hope for every family we have the honor of walking with.
This journey is deeply personal, and we’re so grateful to have been a part of honoring your loved one in such a meaningful way.
With heartfelt gratitude,
Hailey
Head of Customer Care
Blessed ❤️
They were so loving and walked me through the process with loving hands. It was a long process but my team updated me every step of the way!
27 avril 2025
Réponse : Eterneva
Thank you for your beautiful message Shannon! We know how much this journey carries, and it means the world to hear that you felt guided with love and care every step of the way.
Even though it’s a long process, our hope is always that the experience feels personal, comforting, and full of meaning — and I’m so grateful that came through for you.
With love and gratitude,
Hailey
Head of Customer Care
Rae has been super informative- has made the experience and process super easy!
Rae has been super I formative
16 avril 2025
Réponse : Eterneva
Thank you so much for your kind words! I’m so glad to hear Rae has been helpful — she cares so deeply about every person she works with, and I know this journey means a lot to her.
It’s an honor to be supporting you through something so meaningful.
With warmth,
Hailey
Head of Customer Care
Eterneva created a happy memory.
They kept me informed through the whole process, even with videos. It was reassuring knowing that my beloved was being cared for with compassion and respect. I chose the blue diamond, and couldn't be happier. The finished diamond's color matched my late husband's eyes. Now every time I look at it, I feel like I'm looking into his eyes once more. They turned my grief into a happy memory I will always treasure.
16 avril 2025
Réponse : Eterneva
Thank you for sharing something so tender and profound Jennifer. I’m incredibly moved to hear how much comfort the journey — and your blue diamond — has brought you. The image of looking into your husband’s eyes again is so powerful, and I’m honored we could help create something that brings that kind of closeness and peace.
It’s stories like yours that remind us why we do this work with such care. Your love, and his memory, are forever a part of our hearts here.
With all my love,
Hailey
Head of Customer Care
Thank you
Thank you. Having this done for myself and my dad. A blue diamond 💎 heart necklace. The anticipation was so nerves waiting for it to be done. On the delivery day way the best day ever.
1 avril 2025
Réponse : Eterneva
Thank you so much for sharing this Mary! I can just imagine the nerves and anticipation as you waited — and I’m so thrilled to hear that delivery day was everything you hoped for.
What a beautiful way to honor both you and your dad. A blue heart diamond is such a powerful symbol of love, and I hope wearing it brings you comfort and connection every single day.
With warmth and joy,
Hailey
Head of Customer Care
The regular and personal contact…
The regular and personal contact throughout the process. Also the respect that was shown by everyone towards my mother and myself .
14 avril 2025
Réponse : Eterneva
Aww thank you Toni - it means the world to know that you felt respected and cared for throughout this experience — both you and your mother deserve nothing less.
We believe every update is a chance to show love, and I’m so glad that came through. It’s been an honor to walk alongside you in creating something so meaningful in her memory.
With all my heart,
Hailey
Head of Customer Care
Wonderful customer service
Unfortunately, my first diamond fell out of the setting. I had used an independent jewler in my area. The care and support you offered with replacing my diamond was outstanding. Liz went the extra mile to gather information with replacement costs. I had a wonderful homecoming with the help of Liz and your team as well. Extra effort on your part made it possible for Ian's diamond to arrive to me on his birthday. That was truly a bright spot in in a difficult day. Thank you to you all!
6 avril 2025
Réponse : Eterneva
Thank you so much for your heartfelt words Amy, and for giving us the opportunity to make things right. I’m so sorry your first diamond was lost — I can only imagine how upsetting that must have been.
I’m deeply grateful that you allowed us to walk through the replacement process with you, and I’m especially moved that Ian’s diamond was able to come home on his birthday. That moment was important, and I’m so glad we could help bring a bit of light to such a tender day.
Liz and the team care so deeply, and I know this meant a lot to all of us. Thank you again for your trust.
With love and care,
Hailey
Head of Customer Care
Caring and kind
Eterneva is the most unique company I have ever seen.
They are very caring and kind while providing you with a sense of comfort that I have never experienced before.
I am not a number. They make you feel important and cared for while keeping me updated on my son's progress. I love how they treat Brandon like he is the only one and that he is still with me.
9 avril 2025
Réponse : Eterneva
Thank you so much for these incredibly kind and heartfelt words Debra. We never want anyone to feel like just a number — every person, every loved one, every story is truly sacred to us.
Brandon has been spoken about with so much love here, and we’ve carried him through every stage with the care and presence he deserves. I’m so touched to hear that you’ve felt that. It’s been an honor to walk this journey with you — and with him.
With all my heart,
Hailey
Head of Customer Care
Great communication and service 5+ stars
9 avril 2025
Réponse : Eterneva
Thank you so much! Your kind words — and those 5+ stars — mean the world to us. We’re so grateful to have walked this journey with you and your loved one.
With appreciation,
Hailey
Head of Customer Care
The Most Beautiful Diamond
I can’t describe in words what it meant to me to have my fur babies ashes made into a beautiful diamond. I had the pleasure of this experience with amazing people at Eterneva and I’m forever grateful.
9 avril 2025
Réponse : Eterneva
Thank you so much for sharing this Shelley! I know how deep that bond with a beloved fur baby goes, and it’s truly an honor that you trusted us to create something so meaningful in their memory.
We’re forever grateful to have been part of this journey with you — and I hope your diamond brings you comfort, connection, and the feeling that they’re still right by your side.
With love and care,
Hailey
Head of Customer Care
A Sparkle That Never Fades
This was my second experience with Eterneva, and once again, the entire team was incredible. From start to finish, the process was compassionate, detailed, and seamless. I especially appreciated the thoughtful updates throughout the journey—they made me feel involved and cared for every step of the way.
The collaboration with the jewelry designer was a highlight. They took my vague, indecisive ideas and transformed them into a stunning pendant that perfectly honors my fiancé. As someone who doesn’t have an artistic eye, I was amazed at how they brought my vision to life. It’s a piece I’ll cherish forever.
Thanks to Eterneva, he is always close to my heart. I’m deeply grateful to the entire team for their empathy, artistry, and dedication.
28 janvier 2025
Réponse : Eterneva
Thank you from the bottom of my heart for sharing this, and for trusting us not just once, but twice — that means more than I can say.
I'm so glad the updates helped you feel connected throughout the journey, and that working with our design team brought your vision to life in such a meaningful way. You may say you don’t have an artistic eye, but what you created is stunning — and filled with so much heart.
It’s been a true honor to walk alongside you in honoring your fiancé. I hope this piece continues to bring you closeness, comfort, and deep connection for years to come.
With all my care,
Hailey
Head of Customer Care
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