Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 4 sur 5 étoiles

Items arrived promptly and at first looked good quality. The brass T plate is good but as ever the screws are awful. A couple didn't even have the slot in the centre of the head and two sheared off... Voir plus

Noté 5 sur 5 étoiles

First off, they actually had what I was looking for, espagnolette locks seem to be very difficult to obtain in UK. Second the price was good and finally the postage was reasonable. Communication could... Voir plus

Noté 5 sur 5 étoiles

Door latch and bolts good quality and well-finished. Not fitted as yet so can't comment on final outcome. (I was wondering if you might look to making lockable versions)

Noté 5 sur 5 étoiles

Great product, exactly what I was looking for. I was trying to match some existing cabinet knobs and the match is perfect. Thank you. Good and friendly communication and service, and the cabinet knobs... Voir plus

À propos de l'entreprise

Écrit par l'entreprise

Euro Art, proudly led the architectural ironmongery market in the UK and the Middle East for over 35 years. Our unwavering dedication to excellence is evident in our wide array of meticulously crafted and rigorously tested ironmongery products, all of which are certified to meet UK & international standards. Whether for commercial, residential, healthcare, or leisure sectors, we offer a comprehensive selection to fulfill every architectural ironmongery requirement. We provide valuable services such as scheduling, product sourcing, swift direct-to-site delivery, online sales, and competitive pricing.


Coordonnées de contact

4,1

Bien

TrustScore 4 sur 5

67 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 66 % de ses avis négatifs

Répond généralement dans un délai de plus d'un mois

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Door latch and bolts

Door latch and bolts good quality and well-finished. Not fitted as yet so can't comment on final outcome.

(I was wondering if you might look to making lockable versions)

20 janvier 2026
Avis spontané
Noté 5 sur 5 étoiles

Good quality for a brand-new composite door

The product arrived promptly and was just as described.
We fitted this to a premium composite door who, had they have supplied it, would have charged a small fortune. It fitted perfectly and the customer was very happy.
Plus, we saved a pretty few pennies.

19 janvier 2026
Avis spontané
Noté 5 sur 5 étoiles

Quality product and actually available.

First off, they actually had what I was looking for, espagnolette locks seem to be very difficult to obtain in UK. Second the price was good and finally the postage was reasonable. Communication could be a little better, I didn’t realise there would be two packages and when I opened the first to only find one of the locks I ordered I was a little surprised. I got tracking info on the second package very quickly after though. Good company to deal with, I would order here again.

19 janvier 2026
Avis spontané
Noté 5 sur 5 étoiles

Satin chrome reeded cabinet knobs

We ordered Satin chrome reeded cabinet knobs from Euro Art to update our lounge cabinets that previously had wooden knobs. The website was straightforward and ordering was easy. They came within the advised time and we are very pleased with the updated effect in our newly painted lounge following having a woodburner installed.

Would recommend and we would use Euro Art again. Thank you!

10 décembre 2025
Avis spontané
Noté 1 sur 5 étoiles

Fraudsters - Stay clear

Very dodgy company, I attempted to order some door handles. Following the complete order screen, I was directed to the home screen. No confirmation, no email. No nothing. Then 3/4 days later, they had taken out 3 payments for the amount I was attempting to pay. STAY CLEAR!!!!!

27 novembre 2025
Avis spontané
Logo de Euro Art

Réponse de Euro Art

Hi John,

We take allegations like this very seriously, and we want to clarify the situation. After thoroughly checking our system, we have no record of any order, attempted order, or payment from you under the details provided. We do not process or take any payments unless an order is successfully completed and confirmed by email.

If multiple payments were taken, this would typically be the result of pending authorisation attempts by your bank, not charges from us. These authorisations usually appear temporarily and then drop off automatically.

To help you quickly resolve this, please provide the following privately over email shared below:

info@euroartuk.com

Required Details

The name used at checkout
The email address entered
The last 4 digits of the card used
Any screenshots of the transactions showing the merchant name
Delivery Postcode for the order
Order Number (if you have that)

Once we have this, we can investigate further and confirm whether those transactions relate to us. We’re here to help, but based on the information available, there is no evidence of any payment being taken by our website www.euroartuk.com.

Thank you.

Noté 4 sur 5 étoiles

Goldilocks screws

Beautiful art deco door knobs. Came with 2 different length screws but neither fitted. Like Goldilocks one was too short and the other too long. 2 day search for ones the right length and thread. All 8 now in place and looking great.

3 novembre 2025
Noté 2 sur 5 étoiles

Complete lack of communication

Complete lack of communication. Turns out what we'd ordered wasn't available, but we had email confirming order & delivery date. I suspect that if I hadn't rung them, we'd still be waiting for delivery. Sorted alternative product, but again had to chase to get it delivered. Subsequently needed additional parts to fit, which they did manage to source & get out to us in good time, & sent FOC. Small redeeming fact

31 octobre 2025
Noté 1 sur 5 étoiles

AVOID THIS COMPANY AT ALL COST, WORST COMPANY I'VE DEALT WITH AS A TRADESMEN!

What can I say! Ordered an Espagnolette lock set in June, website said it was in stock, their delivery terms and conditions stated in stock items would be dispatched within 24hrs, it took 4 weeks to turn up! Fitted the lock, chopping in all the keeps, everything good and just about to leave the job, lock case failed, had to remove everything and refit the existing, called the company, took 7 weeks for a replacement and they refused to pay the return postage after telling me they would, fitted it and same issue. Requested a refund and nothing, in the process with trading standards to get my money back!

AVOID AT ALL COSTS

UPDATE TO EUROART RESPONSE!!

The website stated the item was in stock and ready for dispatch, how else am I meant to read this?

The lock case was clearly faulty, manufactured in India and supplied with a slightly larger replacement cam in the packaging, clearly showing that EUROART had, had issues previously, the replacement was identical, nothing to do with installation but solely to do with poorly manufactured goods.

Their response clearly shows what sort of a company you would be dealing with when something goes wrong..... Good luck with EUROART!!!

17 octobre 2025
Avis spontané
Logo de Euro Art

Réponse de Euro Art

Hi Ian,

We’d like to clarify again with the correct facts:

1. The item you ordered was not an in-stock product.
It was clearly listed as a made-to-order item, which does not fall under our 24-hour dispatch policy. The delivery timeframe you received was exactly the one stated at the time of purchase.

2. The product was not faulty due to manufacturing.
You are the only customer to report repeated failures of this model, and the issues described are consistent with installation-related problems, not a defect. The spare cam in the box is included by the manufacturer as a standard part of the set — it is not supplied because of known faults.

3. Return postage & replacements
Return postage is covered only when a confirmed manufacturing fault is found. Your item was outside warranty, and replacements outside warranty are chargeable, as stated in our policy.

4. Refund
Your order has already been refunded in full as a goodwill gesture, despite no fault being found.

We understand you are unhappy, but your update still includes claims that do not match the actual order details or the policies you agreed to at purchase. We have acted fully within our stated terms.

Thank you,
Euro Art

L’expérience Trustpilot

Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.

Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.

En savoir plus sur les différents types d'avis.

Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.

En savoir plus sur le parcours des avis sur Trustpilot.

Voici 8 conseils pour écrire des avis de qualité.

La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.

Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.

En savoir plus