Eurocell plc - Cardiff Avis 

I placed my order online within working hours. Over a 3 week has now passed, and I am still waithing for my order. I been told by the manager of the branch that Friday will be delivered. Each week I called them and said will be arrinving on Friday. I took a day off from work on Friday and they didn't show up with my delivery. They find a reason for their incapability each time that they don't know what happened, that they do not have my order in stock. I am writing this review for others to read and think twice when place an order online. I strongly advice DO NOT USE THIS COMPANY is a scam. Now I am struggling to get a refund money.

Excellent swift service. Good quality uPVC coving.

This company was very helpful from the beginning in the order stage until the delivery stage. Will definitely be using them again.

Great service from start to finish. Robin did an excellent job at talking us through the options and guiding us on the right size for what we wanted. Delivery guys were quick and efficient and fitters; Charlie and Jez, worked extremely hard over 2 days to get the room built. They were efficient, tidy and kept me up to date through out.

I think Eurocell is very good because the products are good, and eco friendly too.

The communication experience was incredibly lacking. Despite a relatively smooth ordering process online, the complete absence of communication beyond the initial order confirmation email was disheartening. I did place my order after regular business hours, but I was at least comforted by the receipt of that confirmation email.
Regrettably, there was no further communication regarding my order or its delivery. Growing concerned, I took the initiative to contact enquiries(@)eurocell.co.uk on the fourth working day, earnestly seeking an update on my order. Over a week has now passed, and I am still left without any response or resolution.
Surprisingly, after an agonising eight days, a delivery person unexpectedly arrived with my order. It was fortunate that I happened to be at home during the precise day and time of delivery. While the products themselves were acceptable, the overall communication throughout this experience left much to be desired.

Great service and really accommodating hats off to Phil who got me out of the myer!!! Well done keep up the good work!

I’ve just had a garden room installed the whole process was brilliant from my first conciliation to the finished article I have been very pleased, everything arrived when they said and everyone involved have been very obliging, however a special mention to Jack and Dan who installed the garden room they have been fantastic nothing was to much trouble and they have worked really hard in sub zero temperatures to get the job done thank you