I came to April with a lot of frustration about a situation which was nothing to do with her directly or Eurocell and April handled the situation with complete professionalism and patience. I 100% ack... Voir plus
Établissement
Changer d'établissementUnit 6, Grantham Trade Park, Harlaxton Road, Grantham, NG31 7SA., NG31 7SA. Grantham, GB
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Eurocell managed to deliver my order in less than 24 hours. So fast I thought it must have been some mistake from a different supplier :D Customer support was very helpful in confirming that they... Voir plus
Bought new front door Staff was really helpful and knowledgeable about products and really helpful in walking through what I needed and quick turn around in delivery
They have listened to our requirements and took note.. Then stayed one step ahead by stocking what we need in order that they can deliver PRONTO..
À propos de l'entreprise
- Fournisseur de matériaux de construction
- Fourisseur de construction de jardin
- Magasin de rénovation
- Fournisseur de fenêtres PVC
- Magasin de matériel pour l'entretien des toitures
- Fournisseur de fenêtres
À propos de Eurocell plc - Grantham
Écrit par l'entreprise
Eurocell plc is the UK’s leading manufacturer, distributor and recycler of PVC-U window, door, conservatory and roofline systems, offering the widest product range of any single brand.
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WINDOWS
Coordonnées de contact
Unit 6, Grantham Trade Park, Harlaxton Road, Grantham, NG31 7SA., NG31 7SA., Grantham, Royaume-Uni
3,8
Bien
12 avis
A répondu à 93 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Thank you April!
I came to April with a lot of frustration about a situation which was nothing to do with her directly or Eurocell and April handled the situation with complete professionalism and patience. I 100% acknowledge I was a hard customer to deal with but despite that April made me feel heard, understood and valued. I personally would’ve hung up on myself but she stuck it out and we came to a resolution. Thank you again April and for anyone who is about to call to complain please remember (better than I did) that your frustration is misplaced. Wishing April and the team all the best.
2 février 2026
Avis spontané
Let down again.
Again, very disappointed. Ordered on the 19/08 for delivery, it’s now the 24th and I’ve heard nothing. This is now my 2nd recent order the 2nd time I’ve been let down. Delays like this cost the customer money and reputation.
Delivered on the 26th. No communication to advise this, just turned up.
19 août 2025
Réponse de Eurocell plc - Grantham
Hi Paul
Sorry to hear about the negative experience you've received. I believe your order has now been delivered.
Many thanks Eurocell.
Excellent service
Bought new front door Staff was really helpful and knowledgeable about products and really helpful in walking through what I needed and quick turn around in delivery
9 avril 2025
Avis spontané
Great customer service
Lovely staff, very friendly and always helpful when I’ve had any queries.
11 avril 2025
Avis spontané
Despite 1hour click and collect AND…
Despite 1hour click and collect AND phoning to ask the manager if our goods were ready for collection and being told they were - arrive having arranged a can and a nearly 50 mile round trip to be told they were items were reserved for someone else- so cross
8 avril 2025
Réponse de Eurocell plc - Grantham
Hi Owen we are sorry to hear about the experience you have received, we have investigated this further and been advised the branch have provided you with an alternative colour on the day. Warm wishes Response Team
So easy to order and pay for product we…
So easy to order and pay for product we required
24 mars 2025
No contact to say order ready
21 février 2025
10/10 delivery speed
Eurocell managed to deliver my order in less than 24 hours. So fast I thought it must have been some mistake from a different supplier :D
Customer support was very helpful in confirming that they had delivered that quickly and where quite helpful in general!
13 novembre 2024
Avis spontané
Failed service …
I have had a delivery of a large order windows and doors cancelled now 4 times .This has delayed all other work left my property unsafe . I’m not informed until the day of delivery very disappointing Still haven’t got the product Only the manager seems to help with communication
2 octobre 2024
Avis spontané
Réponse de Eurocell plc - Grantham
Hi Anita
Thank you for your feedback.
I'm sorry to hear about the negative experience you've received.
Whilst investigating the order further it has been established the order has been placed with a third party installer.
We have made contact with the local Eurocell Branch who will update the customer direct . Many thanks, Eurocell
Promise and then execute as promised!
They have listened to our requirements and took note.. Then stayed one step ahead by stocking what we need in order that they can deliver PRONTO..
11 mai 2023
Avis spontané
Small Order
Only placed a small order but was very pleased with the service. The Grantham staff were very friendly and had my order ready for me to collect.
22 juillet 2022
Avis spontané
Réponse de Eurocell plc - Grantham
Good afternoon Steve,
Thank you so much for your 5* review! I will pass your kind comments onto our Grantham branch.
Many thanks,
Charlotte @ Eurocell
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