Eurocell plc - Northampton Avis 17

Had the product, speedy call to confirm order was ready andd had the right product a a decent price.

Simple and easy to trace bits that I wanted and ordered them in minutes.

We purchased embossed cladding from Deeplas which is part of the Eurocell Group. This purchase was made in September 2025 and was for a substantial 4 figure sum. Some parts have failed. Deeplas have, from the outset when this issue was raised, been evasive, unprofessional and sought to put barriers in the way. They have tried to apportion blame to the contractors installing the panels and been most unco-operative.

Since this review we have still not been contacted by Deeplas or Eurocell and there has been no further progress. If this is their idea of customer service then it’s very very poor

Next morning delivery no damage
5***** friendly staff

Easy online ordering, instant confirmation of order, confirmation of order ready to collect, great service, many retail outlets could take a leaf out of your book, well done

Easy website to use. All details quoted are very understandable and pricing very clear. On collection within three hours, the staff were extremely helpful and demonstrated a customer led attitude at all times. A pleasure To do business with!!

Online ordering was straightforward. All items were available for collection the next day

easy to navigate web site and find what I was looking for, purchased and email confirmation order placed, wait for email or text to confirm ready to collect, this is what let Eurocell down no other communication so went to branch and it appeared the poor guy was on his own and rushed off his feet, fair play to him he recognised the order and swiftly dealt with me being in branch.

The price was good and delivery was quick and friendly. Thanks.

Firstly the products are great quality, but then add in a very keen price and quick/cheap delivery and they are ticking all the boxes.

Great service

I was very pleased with the fast delivery and the delivery man was very friendly and helpful. Will definitely use Eurocell again.

Very Satisfied with service received. Thanks.

Everything went like clockwork ,with excellent trades people and a quality finish.

Big thanks to all the staff at Eurocell Northampton for your guidance and effort assisting me with my recent fascia, soffit, guttering and downpipe upgrade. You couldn't have been more helpful! You went above and beyond to help someone who knows little of such things and I'm grateful for your good advice and great customer service.
Thanks.
Christian