1st time ordering from this company and couldn’t fault their customer service. Ordered upvc skirting boards and were delivered to me by my local store the next day. The driver aiden is an absolute cre... Voir plus
Établissement
Changer d'établissementUnit 11, Parkhouse Industrial Estate West, ST5 7EF Stoke, West Midlands & North Wales, GB
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Used this place a few times now. Good on price on what I needed, low threshold for free delivery and Paul and Aiden couldn't be more helpful.
I placed an order 2 weeks ago and even though I've written emails to the enquiries team I have had no response nor confirmation of delivery. Even though Stoke is the closest stockist, it is not cl... Voir plus
L'entreprise a répondu
Great customer service and advice from the whole team (Aiden, Paul, Luke and John the driver). Friendly, polite staff. Went out of their way to help. Purchased fascia board, soffits and guttering, all... Voir plus
À propos de l'entreprise
- Fournisseur de matériaux de construction
- Fourisseur de construction de jardin
- Magasin de rénovation
- Fournisseur de fenêtres PVC
- Magasin de matériel pour l'entretien des toitures
- Fournisseur de fenêtres
À propos de Eurocell plc - Stoke
Écrit par l'entreprise
Eurocell plc is the UK’s leading manufacturer, distributor and recycler of PVC-U window, door, conservatory and roofline systems, offering the widest product range of any single brand.
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WINDOWS
Coordonnées de contact
Unit 11, Parkhouse Industrial Estate West, ST5 7EF, Stoke, West Midlands & North Wales, Royaume-Uni
- 01782 566695
4,6
Excellent
41 avis
A répondu à 93 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
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Fence-sational
Used this place a few times now. Good on price on what I needed, low threshold for free delivery and Paul and Aiden couldn't be more helpful.
19 mars 2026
Avis spontané
Great service reasonable price
Really helpful good communication and delivered on time it’s a reasonable price
22 février 2026
1st time ordering from this company and…
1st time ordering from this company and couldn’t fault their customer service. Ordered upvc skirting boards and were delivered to me by my local store the next day. The driver aiden is an absolute credit to his company. He went above and beyond to help me out. Will definitely be ordering from them again.
13 février 2026
Avis spontané
Ordered Sunday morning
Ordered Sunday morning, delivery made next morning. Excellent service.
Thank you
14 décembre 2025
Excellent service and knowledge from…
Excellent service and knowledge from counter staff Paul and Aiden can highly recommend
27 novembre 2025
Avis spontané
Great customer service from the whole team
Great customer service and advice from the whole team (Aiden, Paul, Luke and John the driver). Friendly, polite staff. Went out of their way to help. Purchased fascia board, soffits and guttering, all at an excellent price. Would highly recommend.
8 octobre 2025
Avis spontané
Aiden Charters Lovett is an absolute STAR 🌟
From the moment I made contact with the branch in Stoke on Trent (ST5), the whole team from Luke, Paul, Paul and Aiden were extremely helpful. A special mention has to go to Aidan Charters Lovett at this branch who went above and beyond to help me out. Left quite distressed with a badly fitting, gap filled front door and side panels by a shoddy tradesman - Aiden could not have done anymore for me. From advising on the type and length of trims required to finish the job to putting me in contact with someone who could actually complete the job off for me, he was an absolute Godsend from start to finish! I am sooo grateful to him for all his help and advice and hope the company realises what a credit he is to them! He certainly went above and beyond and deserves recognition for his customer service skills!
The only negative about the company Eurocell is that you can’t take card payments over the phone!!
1 novembre 2025
Avis spontané
always good service top quality products
13 août 2025
Great Team
Helpful guys, call a spade a spade and have patience when describing an accurate picture of the products and accessories you need to complete your required job.
1 août 2025
Avis spontané
Fast and pleasant service
30 juin 2025
Click & Collect service good
Click & Collect service good. The two guys were friendly and helpful and rolled up the 15m architrave I was collecting so it would go in my car.
6 avril 2025
Very friendly and helpful staff
Very friendly and helpful staff. Great product and price. Highly recommended.
24 mars 2025
Some of the most helpful staff I have…
Some of the most helpful staff I have ever encounterd
25 janvier 2025
Avis spontané
Frustrated
Still waiting for window boards for 5 weeks after ordering them, had to message them for a update & not heard from them in over 2 weeks. Why let you order them if they are not in stock!
11 novembre 2024
Réponse de Eurocell plc - Stoke
Hi, Sorry to hear that you have not received your order yet. We will investigate this further, One of the Team will be in touch. Many thanks, Response Team
Excellent products and service - great price
Ordered online but not longer after ordering I was contacted by phone from my nearest branch (Stoke) and given an estimated delivery date. On the delivery day I was phoned again and told when to expect the driver. Super service even though the driver was a Port Vale supporter! COYP!
11 décembre 2024
Poor communication regarding delivery.
Ordered fence panels via website and received order acknowledgement, then heard nothing about delivery for a week.
Chased supplier at 7 days then chased again after 12 days.
Panels arrived without any prior notice of delivery on day 13.
Communication from local depot (Stoke) very poor.
25 octobre 2024
Réponse de Eurocell plc - Stoke
Hi, Thank you for your feedback. I'm Sorry to hear about the experience you received, We will pass this across to the Sales Team to investigate further. Many thanks, Response Team
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