Good quality tiles and delivery

I dealt with Ella and was she great and was really helpful
A really positive experience and I would really recommend this company

I popped into the Fulham store at 8.30am one weekday. I had a tile to match, with a specific size I needed. I was in an out within 10 minutes, having been helped by a super friendly and efficient lady. The tiles arrived a couple of days later. I’m a repeat customer, and service and quality of offer has always been fantastic.

I asked for a tile sample and it arrived promptly. I like the style and colour

Order confirmed 31st May for some samples. 8th August, and still hadn't received them. As I wasn't able to locate my initial order email, I left a 1 star review for this via the trust pilot feedback email. Following my review (initially 1star) the company looked into it and reached out explaining what happened and offered to resolve the issue. Very impressed with their kind and timely response. Thank you.

Beautiful products of high quality. Speedy delivery, great customer care and service.

Great tiles, exactly as in the pics, great delivery, all as contracted.

Super tiles but even better customer service

I placed an order for the EPOQUE BEJMAT CHERRY tiles this spring and they are stunning! The order was processed quickly and when I faced an issue with needing to order grout etc the customer team were helpful;, polite and again offered a very quick response. I highly recoomend them!

Great service to date. All we’ve got to do now is get through the torturous process of choosing one over the other!!!

I Was really sad to come across European Heritage. Why? because it was towards the end of a mammoth restoration job and having bought from a number of other suppliers EU were excellent and had such a good stock and Helen in Ripon was just so helpful with samples. Would highly recommed.

Samples arrived in tact and promptly. Now I just need to decide which is most beautiful

Customer service is outstanding, they also have the most unusual and stunning tiles. I have just sent them several garbled messages about an issue I had and within half an hour it is sorted.

They deserve five stars alone for dealing with me as a slightly ditsy customer.

I ordered 220 Zellige tiles; their prices were similar to many sites. Their shipping was fast but expensive (50+pounds on a ~200 pound order; the only other option was pickup). There was a problem with the shipping; one box was dropped and a few tiles broke. Ella was immediately helpful and shipped out replacement tiles which arrived next day. The tiles look fantastic.

I had a genuinely positive experience with European Heritage.

Things did not go smoothly with a tile order, but what really stood out was how seriously they took the problem and how hard they worked to put it right. Scarlett in particular was excellent throughout. She kept me updated, stayed professional at every stage, and clearly put a lot of effort in behind the scenes to push for the right outcome.

What could have turned into a very frustrating experience was handled with real care and persistence, and that makes a huge difference. It is easy for a company to be helpful when everything goes perfectly. It says much more about them when something goes wrong and they still stick with it until it is resolved properly.

Because of that, I have been left with a very positive impression of European Heritage. Great customer service, genuine professionalism, and a real commitment to doing right by the customer. I would absolutely use them again and would happily recommend them to others.

Great price and great customer service.
And it was delivered very quickly.
Will be using them all the time now

Excellent service and range. Very helpful in getting us high quality products and recommending how to install. Very prompt in responding.

Scarlett was super helpful reaching out as soon as my order was placed to schedule delivery and available to help in anyway she could!

Great customer service and product, will use again.