FranklyFlooring&Furniture Avis 166

This company provided different shades of what should have been a single uniform patterned vinyl. Upon complaint, my integrity was questioned and then they used a cover-all clause to deny responsibility for the mistake.
Things do happen with products from many companies, but it's the way the customer is treated plus the willingness to fairly settle things that distinguish a company against its competitors.
This is not a good firm to buy from.
There are so many others - choose one.

Terrible delivery Paid 60 pounds and they dumped the carpet in the lobby of my building, offering no assistance. I wouldn't mind but there was zero communication in relation to this sent in advance. If you try and picture in your head the most rude, unhelpful person you've ever encountered then you're getting close to the delivery drivers they use here. Useless! Followed up with them via email an they just pointed me to the T&C which say please let us know if you have steps but also say we will help you with bulky deliveries. Clear and consistent!

Can't comment on the carpet as I now have to figure out how to get it in the flat.

As a flooring supplier & installer myself I must say Frankly Flooring has come up trumps on a few occasions supplying Amtico & Karndean at prices cheaper than my wholesalers & delivered in record time. So from me it’s a 10/10

Easy to order - deliver times were accurate- excellent communication

Great communications very fast to respond to emails really cannot fault the service I received when dealing with a small delivery issue, I wish more companies were this easy to deal with. Prices are good and ordering is a very simple process.

Great flooring at a good price.
Good communication

Communication was excellent and items received earlier than expected

Great communication and perfect delivery. Would highly recommend 5 star review

Easy to order .
Quick delivery.
Good price for quality product!

Great service and communication, placed two orders and all delivered as expected and products as expected. I would reorder.

A great company to deal with. Good prices and communication.

Easy to order, staff helpful. Delivery by XDP seemed a bit slower than I expected

Really great service . . Was dispatched and arrived quickly . . Product as described

Good advice on the phone. Very good price. Fast delivery.

Very happy with flooring, price and especially updates with delivery.
Thanks

Delighted with the service and communication throughout from Mille and Tyler.
The price was also fantastic.
It was my first time purchasing carpet and underlay online and getting it delivered to Scotland and I wouldn’t hesitate to use this shop again .
Thank you all so much

Great customer service and communication. Would definitely recommend!

Great value for my underlay even including delivery.Great updates and customer service