Absolutely shocking customer service. Was to receive my flooring today, and have not received it. This has put my customer out with no flooring and job will no longer be able to be done this wee... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I recently purchased some Karndean flooring from Frankly Flooring. The initial attraction was the competitive price, but the follow-up process made them top notch. Millie was in touch soon after t... Voir plus
L'entreprise a répondu
Credit where credit is due. Very easy ordering process. I can highly recommend Frankly Flooring and their prices are very good. Simon was very helpful to sort out a payment issue quickly. (Payment we... Voir plus
L'entreprise a répondu
As a flooring supplier & installer myself I must say Frankly Flooring has come up trumps on a few occasions supplying Amtico & Karndean at prices cheaper than my wholesalers & delivered in record time... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de revêtements de sol
- Magasin de moquette
- Magasin de design et de décor intérieur
- Vendeur de meubles en gros
- Magasin de rénovation
- Fournisseur de bois et de laminés
Écrit par l'entreprise
Frankly Flooring is a family-run flooring store with over 20 years’ experience in the trade. We supply top household flooring brands — including carpet, laminate, vinyl, engineered wood, and luxury vinyl tile (LVT) — at unbeatable trade prices. Our flooring is delivered directly to your door anywhere in the UK, making it easy to transform your home with high-quality floors at great value.
Coordonnées de contact
Unit 9 Newbury Works , BA3 5RX, Coleford , Royaume-Uni
- 01373 812250
- Sales@franklyflooring.co.uk
- franklyflooring.co.uk
4,4
Excellent
184 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 85 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de FranklyFlooring&Furniture
Thank you for your review, I'm pleased to hear you were happy with our service. Kindest regards, Millie
Very good experience
So please with my order of Karndean Natural Prime oak glue down. The floor isn't down yet but all the boxes are pristine and the batch numbers for all 24 packs match. The price was the best I could find and ordering process very easy. I was kept informed about my order as it progressed and lead time was good. Shout out to the delivery company C&D South West Limited as well, the road was tricky because my builders had 3 vans in, but the driver was cheerful, helpful and made everything stress free! I would definitely recommend people order from this company!
20 novembre 2025
Réponse de FranklyFlooring&Furniture
Thank you so much for such lovely feedback. I happy to hear we offered you good prices and that the delivery was stress free. I hope you've had it installed since so you can enjoy your new flooring. Kindest regards, Millie
Brilliant from start to finish
Brilliant from start to finish. Thank you so much. Price was also significantly cheaper than everywhere else I looked which was even greater. Delivery was seamless.
20 novembre 2025
Réponse de FranklyFlooring&Furniture
Thank you for taking time to provide this review. I'm happy to hear that you had such a positive experience and that we offered a competitive price for your flooring. Kindest regards, Millie
Just wanted to say how well Frankly…
Just wanted to say how well Frankly Flooring handled my recent order. Online order process smooth, well laid out Web site. Communication from Tyler confirming order and delivery date prompt. Delivery as scheduled not issues. driver got the items as close to the door as humanly possible for me. To all purchasers of the Furlong Emerald range of engineered Oak, please DO READ the Frankly flooring installation guide, and follow the advise, allow the product to acclimatize in your home, and do open all boxes and use from each as there can be a wide variation of the natural Oak colour, so a "soft layout" before fixing is recommended. Product itself very solid, and easy to work with, and would recommend to others. Do use a decent underlay, it's worth it for the final finished floor to be it's best.
15 novembre 2025
Réponse de FranklyFlooring&Furniture
Thank you so much for such lovely feedback. I'm happy to hear you found the ordering process smooth and that Tyler provided you with a prompt reply and stated delivery timescales. I hope you're enjoying your new flooring. Kindest regards, Millie
High delivery costs and still 8 days to…
High delivery costs and still 8 days to deliver!
13 novembre 2025
Réponse de FranklyFlooring&Furniture
I'm sorry to hear the delivery prices are are higher than you'd expect. Due to the nature of the products we ship being heavier this unfortunately increases the cost of delivery, as the price is based on weight and size and delivery prices vary based on the type of product ordered. As we source direct from supplier this increases delivery timescale, which is listed on our website 4-8 business days on average for delivery. I hope this has helped explain the reasoning for this. Kindest regards, Millie
Excellent service all round
1 novembre 2025
Réponse de FranklyFlooring&Furniture
Thank you for the 5 star review, I'm pleased to hear we provided excellent service for your order. Kindest regards, Millie
The price was good, delivery times AWFUL
The price was good, but the website lists Tarkett products as being a 4-8 business day delivery item.
I ordered on the 5th November meaning it's now been 13 business days (21st November) since my order and I still haven't received the flooring or an official delivery slot. This has or course thrown all my timings and construction bookings off and delayed my project significantly.
5 novembre 2025
Réponse de FranklyFlooring&Furniture
I'm sorry that we were unable to get your product to you in the agreed timescales and I hope this has since been resolved? Due to unexpected delays with suppliers or transport, we recommend on our website (delivery information section) not booking in a fitter until you have received the product to avoid any potential cancellation fees and disappointment. We will make every attempt to deliver your product as quickly as possible, however, if there is a supply/transport issue we may not be able to guarantee this. Kindest regards, Millie
I ordered a free sample of LVT…
I ordered a free sample of LVT flooring, an email was recieved to say it had been processed and would be with me in 5 working days. After 7 days I had not recieved the sample, I sent an email but had no reply. After 10 days I called twice but there was no answer so I left a message to call me back but still no reply.
Safe to say that Frankly flooring will not be getting an order from me and I am purchasing the exact same floor from another supplier!! Disgusting customer service!
5 novembre 2025
Avis spontané
Réponse de FranklyFlooring&Furniture
I'm sorry to hear the samples you'd requested hadn't arrived and you didn't receive a call back. Can you confirm for me the date you left your message if you can recall, so I can look into where we went wrong and implement changes so we can improve moving forward? Kindest regards, Millie
Prompt delivery at best price didn't …
Prompt delivery at best price didn't write a review until tiles laid today. Look very goof
15 novembre 2025
Réponse de FranklyFlooring&Furniture
Thank you for your review. I'm happy to hear we offered you competitive prices and that the flooring has gone down without issues. Kindest regards, Millie
Réponse de FranklyFlooring&Furniture
Thank you for taking the time to provide feedback. I'm pleased you liked the product and that we could get this to you quickly. Kindest regards, Millie
Everyone in the office was very…
Everyone in the office was very helpful. I had a problem paying for the lvt through their website,it got sorted fine and everything was delivered on time.
22 octobre 2025
Réponse de FranklyFlooring&Furniture
I'm glad to hear we were able to get your payment processed and your order was delivered within the agreed timescales. Kindest regards, Millie
item as described
item as described. excellent price good communications and fast delivery. thank you.
16 octobre 2025
Avis spontané
Réponse de FranklyFlooring&Furniture
Thank you for your feedback. I'm pleased to hear you were impressed with our communication and the speed of delivery. Kindest regards, Millie
Great company
Great value, smooth transaction and excellent customer service. Highly recommended.
Cheers
Jez
5 novembre 2025
Avis spontané
Réponse de FranklyFlooring&Furniture
Thank you for your kind words! We're delighted to hear you found great value, a smooth ordering experience, and excellent customer service. Your recommendation means a lot to us — we really appreciate your support
Réponse de FranklyFlooring&Furniture
Thank you for your feedback! We're so glad to hear the process went smoothly and that your delivery arrived even sooner than expected. We really appreciate you choosing us.
Simon gave me good advice on product
Simon gave me good advice on product. Very good customer service and very helpful and reassuring when I was panicking that I had ordered the wrong item. Simon was right of course
6 octobre 2025
Réponse de FranklyFlooring&Furniture
This is amazing feedback, thank you Denise. Simon has over 20 years industry knowledge and always happy to put that knowledge to helping customers get the best flooring outcome.
Kindest regards
Millie
Réponse de FranklyFlooring&Furniture
I'm glad to hear our customer service stood out for you, Diana. Thank you for taking the time to provide this feedback.
Kindest regards
Millie
Very helpful people and the best price…
Very helpful people and the best price on the internet.
The floor looks amazing
Thanks
2 octobre 2025
Réponse de FranklyFlooring&Furniture
Thank you for your glowing review. I'm happy to hear the flooring looks amazing and that we provided it at a good price.
kindest regards
Millie
Very competitive pricing and very…
Very competitive pricing and very helpful staff (Millie was brilliant)!
7 octobre 2025
Réponse de FranklyFlooring&Furniture
Thank you so much for your lovely feedback, Pam. Hope you had a lovely time at the wedding after popping to us
Kindest regards
Millie
Very speedy delivery and couldn't have…
Very speedy delivery and couldn't have been more helpful when I needed to get an order placed and delivered asap! Also best price I found online.
7 octobre 2025
Réponse de FranklyFlooring&Furniture
Wow, great feedback Debbie and very much appreciated. I'm glad you had such a positive experience with us!
Kindest regards
Millie
Excellent communication and fast…
Excellent communication and fast delivery of Karndean vinyl tiles.
Thanks
26 septembre 2025
Réponse de FranklyFlooring&Furniture
Thank you for your feedback Lee, I'm glad our communication was excellent for you. Always appreciate feedback on our service.
Kindest regards
Millie
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.