Eva Commerce Avis 

update reply on sep.11.2025

I attempted to contact the email address you provided (novo.adler@ eva.guru),
but the message bounced back as undeliverable. Please provide a valid contact or resolve this matter directly here.

Thank you.

===================================

I subscribed to Eva Commerce starting at $29/month, but the price was increased to $39 and then $49 without any added value.

When I tried to cancel, I was surprised to find that there is no cancellation button in the dashboard. Cancellation must be processed manually by their staff, which is very unusual compared to other SaaS tools like Helium10 or Sellerboard.

Another big issue is payment methods. Unlike other platforms where you can view or remove your cards at any time, Eva stores all cards you’ve ever used and you cannot manage them yourself. In my case, they attempted to charge multiple cards I had used previously without my authorization.

Even after confirming my cancellation, they invoiced me for a 30-day “exit period” that I did not use. When I refused to pay for unused service, they escalated the matter with repeated emails, so-called “legal notices,” and collection threats — all over $102.22.

Other tools let you cancel anytime, manage your own billing, and don’t lock you into forced exit periods. Eva’s policies are restrictive, their billing lacks transparency, and the cancellation process is not fair to customers.

I strongly advise other Amazon sellers to carefully review their policies before subscribing.

This company lies and deceives. I had been with them for over 3 years. Initially I spoke with their team about getting a reduced reimbursement rate of 14%. They agreed and I have emails to prove this. I assumed they would stand by their word but this was not the case. After 2 years I decided to check and see what percentage I was being charged and turns out it was 16%. I then went back 2 years and checked all of my invoices from them and surprise they were all at 16% not 14% like agreed upon.

After raising my concern to their team, I get the run around until I speak with Matthew Hall their director of Amazon. Who tries to placate me into accepting 10% reimbursements going forward. I tell him directly this is a laughable solution to them essentially stealing from me for years. They did not offer and form of reimbursement for the years of theft from me. All they tried to do was keep me as a customer by offering me 10% because they knew I was cancelling and switching to a service that only charges 10%. Stay far away from this company. They dont stand by their word and when caught in the act, try to save face by giving the smallest pittance of amends.

I rarely write reviews, but my experience with Eva.guru has been so disappointing that I feel compelled to warn others considering their services.

Billing Issues
From the beginning, billing with Eva.guru was messed up! My first month was in December 2024 and I was too busy to catch the over billing at first. They invoiced for campaigns that my in-house team was managing. After several back and forth emails they finally issued a credit. Read the fine print they do not want anyone else doing PPC so they will invoice based on all ad spend whether it was their campaign or not!

Agreement Problems
Against my better judgment I signed the agreement. Any company that requires two full months to exit certainly raised red flags, but I was willing to take my chance. Should always trust my gut!
When I told them they were in breach of agreement by overbilling and I was cancelling the service they threaten collections and hefty fees, making the whole process feel predatory rather than customer-focused.
I finally agreed on the cancellation date and limited scope of service so what I received from that point was mediocre service at best. I was even promised their top advertising guy for the remaining time of the agreement by the owner to try to get me to stay on. I held firm on my cancellation date and told them we would extend if satisfied. Needless to say I never dealt with the person he referenced. I ended up shutting it off early the third month since it was costing me more in ad spend than sales.
There were other issues with the agreement like a link to a terms and conditions page. They can change that anytime and it conflicted with several items in the actual signed agreement.

Service Quality
I can't really speak about the level of service it seemed ok at first with weekly meetings but several things they were going to do never happened. Mostly outsourced like most agencies. I outsource myself so nothing wrong with that!

Bottom Line
Once I had my initial discovery and determined they were more concerned with billing and collecting than anything else I was only interested in exiting so I did not really push them for service. The bottom line is they were not for me and every communication referenced their agreement whether it was when I requested cancellation or they wanted payment. If you decide to move forward edit your agreement on the front end. Once you sign they will be referring to it in every communication with you!

Absolute Vorsicht. Das sind Betrüger! Es wird gelockt sich auf einer Seite namens evacommerceitaly.vip zu registrieren und dort „Aufgaben“ zu erledigen - anders gesagt Bestellungen zu machen, das Geld kommt sofort zurück und man bekommt 1% Provision, außer man kriegt ein „Glückspaket“, da sind es 5%-50%. Bei diesen Glückspaketen muss man dann selber einzahlen um die Bestellung aufgeben zu können. Am Anfang sind es kleine Beträge und dann irgendwann immense Beträge von 4600$ mit einer angeblichen Provision von über 20000$. Alles über Kryptowallet. Angeblich kannst du nichts rausziehen wenn die 38 Aufgaben nicht erledigt sind. Und dieses riesen Glückspaket taucht immer als 37ste Aufgabe. VORSICHT! Ansonsten ist eurer Geld weg. Es wird auch direkt mitgeteilt, dass das Unternehmen Eva Guru dahinter steht.

Seasonal fluctuations no longer pose a risk as the system helps us prepare in advance, allowing us to adjust advertising strategies and maintain an outstanding ads service year-round.

Very bad decision for me as a serious businessman with a working busy business on Amazon bunch of kids from all over the world that are playing games based on personal or racial backgrounds, which is racist and not showing up to meetings and keep charging enough to cancel the account and just playing games scrambling your emails in the chain emails and not answering what you’re asking all along. You’re in the dark and they’re not showing up to meetings and you don’t know what’s going on with your account. Do not do not make this mistake and work with them

The demand dynamics generated by the system provide accurate data for adjusting advertising strategies and purchases.

We no longer pay for multiple services — everything is managed in one place, drastically reducing advertising expenses and streamlining our results-driven advertising efforts.

After testing over five different systems, we chose the one that consistently boosted sales through well-adjusted advertising strategies.

I would give a zero star 🌟 if I could they promised everything and produced nothing.
Mistake after mistake they outsourced everything and the manager just don’t even care if he is providing a bad experience they just take your money with a good sales pitch a zero follow through

I am forced to repost an edited review after Eva complained to Trustpilot that my original review was defamatory.

This came after Eva's CEO emailed me the following offer on 27 February

"Anyways, if you want, we can send your money back, and you can remove the review. Is this a good deal? Let me know the exact amount so we don't have an issue here."

The "money back" Eva's CEO offered if I removed my review, was promised to me months ago but never provided after multiple follow-ups to him and his team. It was a refund for the fees paid to Eva after they failed to deliver on the high promises made about service levels.

It is striking that the money back then became conditional on me removing my review.

I can't be bothered to repeat everything I wrote in the original review. I think anyone that wants to can read from this what they want about Eva...

I had a lot of visitors to my Shopify store, but they weren’t converting. Eva launched AI-driven retargeting campaigns that brought back visitors, increased my cart recovery rate, and improved my conversion rate by 40%. Now, every customer that visits my store is way more likely to make a purchase!

STAY AWAY TO PROTECT YOUR INVESTMENT!
A rundown of 3 major issues encountered:
1. I was significantly overcharged for a design work that ran way over their promised delivery duration. Not only was the work not completed within their promised timeline, but also they charged me 4 times the amount they priced me at originally. I was told that even the work is not completed within promised time, they would charge me for $1K for a very simple design work that was completed by another provider within 2 weeks at $50 charge later on. Of course, EVA COMMERCE was overwhelmed and couldn't complete the work for a total of 4 months and one morning I saw a $4K charge on my credit card WITHOUT MY PERMISSION. I wrote back to them immediately and tried to get in touch with someone but didn't get any answers to solve the issue, until I disputed the charge. As soon as they found out about the dispute the CEO wrote to me a very diplomatic letter asking the dispute to be canceled and they would credit this amount towards a service. My mistake, I accepted the credit, to avoid months of dispute process. Then I asked for a refund, but they said that they don't do refunds, only do credits for an existing service, which is a complete malpractice. My attorney told me that they have to provide a refund anytime a customer asks for it in these cases. He said that this case is definitely worth filing a consumer complaint report to protect future consumers. Plus for the service that EVA COMMERCE credited the amount, they literally didn't do any work, because they knew that I was leaving within a month.
2. They don't care about small businesses at all. Stay away from these guys especially if you are a small business! They don't provide the service you deserve. They only work for their a few large accounts apparently and totally ignore small businesses until these business start complaining. In my case when I consumed all the hope with these guys and wanted to leave, they contacted to me and said that they would change my brand manager and the team that is managing my stores. They would assign a more experienced team and asked me to stay with them for one more month to see the difference. I asked them why they didn't do this before, as all of my stores were extremely behind timelines and struggling for almost 1 year. They said that they assign experienced teams to larger accounts (accounts that pay them >$10K, >$20K a month). If you can't be a large service buyer, you won't get the service you pay for stay away!!!
3. You will be charged regardless of whether your accounts are active or not, meaning regardless of their contracted service delivery. This is a clear and demonstrable breach of contract. Under these guys' management 2 of my marketplace accounts were not active for MONTHS (each account was inactive for almost a year) I asked them to stop charges until these accounts are active bc no marketing or listing were being made. They said that they are communicating with the help center and the accounts will be active "SOON" every single time and continued charging me for both of the accounts.

A separate note: Their SOFTWARE DOES NOT WORK!!!

I CANNOT SAY STRONGLY ENOUGH: I DO NOT RECOMMEND THESE GUYS! PLEASE STAY AWAY (1) TO PROTECT YOUR BUSINESS, (2) TO PRESERVE YOUR CASH, (3) TO KEEP YOUR SANITY!

If you are a small business, go work with boutique providers. They will complete all the work at a promised time and at least twice faster than these guys!

Date of experience: January 01, 2025

It is more clear with recent posts that the CEO of this company, Hai Mag, personally has attempted to poach my customers, even though I was an Eva customer, essentially trying to steal them from me. Not only my customers, also he tried to pouch my employee as well. I’ve posted some reviews on LinkedIn, but I want to warn everyone to be careful about the management style of this company. The most recent post, where they are openly threatening their own customers, is shocking and completely unacceptable. I never expected things to reach this level. Proceed with caution if you choose to work with them.

I worked at Eva for a few years. When I saw their latest post, I remembered how Hai Mag threatened not just employees but also customers. My contract was ended without any warning, and I’m not the only one. I know at least five others who were fired the same way. Almost all of the firings at the company happen because of this CEO and his team.

The work environment is terrible. They watch employees all the time with monitoring tools, treating us like machines instead of people. It’s disrespectful and makes you feel unvalued.

What’s even worse is how they move employees to contractor roles just to avoid paying severance. This is unethical and shows how poorly the company is run, both inside and out.

If you’re thinking of working with this company, be very careful.

Do not purchase this application is a total theft, by the way it does not work efficiently when you try to cancel they force you to accept a payment of two months and there is no number you can call

Our company doubled in size over five months. The platform truly allows achieving maximum results.

Please don't trade with this.Relatioship manager is always ready to cheat us.i was experienced.with out having trading knowledge pls don't do trade with Eva markets

Eva's advertising service has been a game-changer for my Amazon store! Their AI-driven insights and real-time bid adjustments have greatly optimized our ad spend and improved ROI. We’ve seen a consistent increase in traffic and conversions. Highly recommended for any serious Amazon seller!