Amazing service as ever in the Exeter store. Hannah, Chloe and Ryan have fantastic customer service and excellent communication. They are always happy and smiling. They let me know what's on offer and... Voir plus
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Lisez les avis des autres
Absolutely amazing and faultless service from the whole team. Understand my needs and matched me perfectly with my needs as someone who's just started vaping. The flavors of the juices are incredib... Voir plus
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The ladies in evapo were super helpful. I came in with a problem with my vape which a different company sold me and they gave me great advice to go back and get an exchange. I ended up back in evapo a... Voir plus
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I AM A 68 YEAR OLD TECHNOPHOBE WHO IS USELESS AT ALL THINGS REMOTELY TECHNICAL. YOUR LOVELY MAN IN YOUR MAIDSTONE SHOP TOTALLY PUT ME AT EASE AND EXPLAINED EXACTLY WHAT I NEEDED AND HOW TO USE IT.EXCE... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Welcome to Evapo, the premier e-cigarette and vape shop in the UK & beyond. Our team of vaping experts can help you whether you are just starting out and looking for something to help you switch to vaping or have been vaping for years, we are here to help! Find all your favourite e-liquids from leading brands such as Ohm Brew, Riot Squad, Vampire Vape and Six Licks. Browse over 800 products, including devices from leading brands like Aspire, Innokin, SMOK and VOOPOO as well as an extensive range of CBD solutions.
Coordonnées de contact
50 Trident Court, One Oakcroft Road, KT9 1BD, Chessington, Royaume-Uni
- 020 3962 0965
- info@evapo.co.uk
- evapo.co.uk
4,8
Excellent
842 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'un mois
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Welcoming staff very helpful and…
Welcoming staff very helpful and explained everything about the products they had for sale
11 mai 2026
Avis spontané
Réponse de Evapo
Thank you for your feedback Andrew! We’re delighted to hear the team were knowledgeable and helpful. We look forward to your next visit.
Réponse de Evapo
Thank you for your feedback Heather! We’re delighted to hear the team were friendly and so helpful. We look forward to your next visit.
The staff were so nice and patient with…
The staff were so nice and patient with me
28 avril 2026
Avis spontané
Réponse de Evapo
Thank you for your feedback Nicole! We’re delighted to hear the team were so kind and patient with you, it really means a lot. We look forward to your next visit.
The staff were very knowledgeable and…
The staff were very knowledgeable and helpful I returned as I was having trouble setting up my vape the staff were so good and clearly showed me what I needed to do and made sure I could do it
27 avril 2026
Avis spontané
Réponse de Evapo
Thank you for your feedback! We’re delighted to hear the team were knowledgeable and helpful, and that they took the time to clearly guide you through setting up your device. It’s great to know they made sure you felt confident using it. We look forward to your next visit.
The young lady serving me was extremely…
The young lady serving me was extremely pleasant, informed & very helpful. She is a true asset to your company
20 avril 2026
Avis spontané
Réponse de Evapo
Thank you for your feedback Jane! We’re delighted to hear the team member provided such pleasant, knowledgeable, and helpful service. We’ll be sure to pass on your kind words, it means a lot to us. We look forward to your next visit.
Exceptional Service
Pleased by the quality of customer service and detail to attention thanks to Anita. Evapo is my go-to store with new choices enhancing vaping experience whilst feeling at ease throughout the whole transaction.
15 avril 2026
Avis spontané
Réponse de Evapo
Thank you for your wonderful feedback! We’re delighted to hear you’ve had such a positive experience with our customer service and that Anita made a great impression. It’s fantastic to know Evapo is your go to store and that you’re enjoying the range of products available. We look forward to your next visit.
The ladies in evapo were super helpful and kind
The ladies in evapo were super helpful. I came in with a problem with my vape which a different company sold me and they gave me great advice to go back and get an exchange. I ended up back in evapo as the other company was useless. The ladies help me and gave me a reliable vape. They were super kind and made me feel much better after such a bad experience with a different company. Will be returning in the future to Evapo as I think very highly of them. Thanks again ladies x
8 avril 2026
Avis spontané
Réponse de Evapo
Thank you for your wonderful feedback Libbi. We’re delighted to hear the team in store were so helpful and supportive, especially after your experience elsewhere. It’s great to know they were able to give you the right advice and help you find a reliable vape, while making you feel much better.
We really appreciate your kind words and that you think so highly of us. We look forward to seeing you again soon.
Réponse de Evapo
Hi Youmin. Sorry to hear that you are having trouble placing an order. Please feel free to get in touch on 02039 620965, email at infor@evapo.co.uk or by using the live chat on our website. One of our team will be more than happy to help.
very friendly!
Lady in the shop kindly showed me what vape she would recommend for me and made me aware of all the bundles and deals was so friendly right off the get go!
30 mars 2026
Avis spontané
Réponse de Evapo
Thank you for your feedback Lily. We’re delighted to hear the team member was so friendly and helpful, and that they took the time to recommend the right vape for you while explaining the bundles and deals. It’s great to know you had such a positive experience. We look forward to your next visit.
Great experience with eVapo
Great experience with eVapo. Clear advice on the differences between products and helpful guidance through the options.
Well informed, efficient, and easy to deal with.
26 mars 2026
Avis spontané
Réponse de Evapo
Thank you for your feedback Kiara. We’re delighted to hear you had a great experience and that the team provided clear advice and helpful guidance through the different options. It’s great to know you found the service well informed, efficient, and easy to deal with. We look forward to your next visit.
Next day delivery not met
Ordered on Friday before the 5pm cut off and paid £9.99 for next day Saturday delivery, now Sunday without it delivered and had an email from APC saying it would be delivered on Monday. Have emailed so let's see if I get my £9.99 refunded
28 mars 2026
Avis spontané
Réponse de Evapo
Thank you for your feedback Harry. We’re really sorry to hear your Saturday delivery didn’t arrive as expected, especially after paying for the service.
Please accept our apologies for the inconvenience caused. We’d be more than happy to help look into this for you, including the delivery charge, so please get in touch using email on infor@evapo.co.uk, phone on 02039 620965 or using the live chat on our website and we’ll assist you further.
We appreciate your patience and hope to resolve this for you as quickly as possible.
Wrong pods (frustrating)
Always had a great experience with evapo, go into their portobello branch weekly/fortnightly for pods and juice. On this occasion, and after showing the male staff the pods I needed, I’ve got home and opened one pod to find it’s not the strength I asked for or what I always buy in store on my account. As the box is packaged the same I have opened one pod so can’t return, so disappointed!
22 mars 2026
Avis spontané
Réponse de Evapo
Thank you for your feedback Georgina. We’re really sorry to hear about the mix up with the pods, we understand how frustrating that must have been, especially as a regular customer.
I hope we were able to help, and you’re happy with the outcome. If there’s ever anything further we can help with, please don’t hesitate to get in touch.
We really appreciate your continued support and look forward to seeing you again soon.
Amazing customer service 👏 and such a…
Amazing customer service 👏 and such a variety in shop, plus a club card to 😀
21 mars 2026
Avis spontané
Réponse de Evapo
Thank you for your feedback Jolanta. We’re delighted to hear you received amazing customer service and enjoyed the wide variety available in store. It’s great to know you’re also making the most of the club card. We look forward to your next visit.
New to vaping
I am new to vaping, so I don't really know much about it and the team member I dealt with was very helpful and informative. Will be a regular customer from now on.
11 mars 2026
Avis spontané
Réponse de Evapo
Thank you for your feedback Joseph. We’re delighted to hear the team member was helpful and informative while you’re getting started with vaping. It’s great to know you felt supported and confident with your choice. We really appreciate your support and look forward to your next visit.
Réponse de Evapo
Thank you for your feedback John. We’re delighted to hear you consistently receive great service and quality products. We look forward to your next visit.
Went in today to upgrade my vape
Went in today to upgrade my vape, the bloke in the shop was really friendly and extremely helpful. Walked away very happy
8 mars 2026
Avis spontané
Réponse de Evapo
Thank you for your feedback Jack. We’re delighted to hear the team member in store was friendly and extremely helpful while helping you upgrade your vape, and that you left feeling very happy. We look forward to seeing you again soon.
Amazing team very helpful kind great…
Amazing team very helpful kind great advice really felt welcome and help me with I needed
5 mars 2026
Avis spontané
Réponse de Evapo
Thank you for your feedback Consumer. We’re delighted to hear our team made you feel welcome and provided helpful, kind service along with great advice. We’re glad they were able to help you find what you needed. We look forward to your next visit.
First time Evapo customer
Some of the products I wanted, you stocked/had. And the prices were comparable to those online, in your store.
Plus your member of staff who served me was very knowledgeable and extremely friendly and helpful.
25 février 2026
Avis spontané
Réponse de Evapo
Thank you for your feedback Neil. We’re delighted to hear about your first experience with Evapo and that you found the products you were looking for at competitive prices. It’s also great to know the team member who served you was knowledgeable, friendly, and helpful. We look forward to seeing you again soon.
Excellent customer service
Outstanding Customer Service from Geek Vape
I had an amazing experience with Geek Vape customer service. Casey was absolutely brilliant — she went above and beyond to help sort out my free code for a vape start-up kit and made the whole process smooth and stress-free. She was friendly, patient, and genuinely helpful.
Nathan also deserves a big thank you for helping to reset the code quickly and efficiently. Both advisors were professional, knowledgeable, and clearly cared about resolving the issue properly.
Fantastic service all round — keep up the awesome work! Highly recommend Geek Vape for not only great products but top-tier customer support too.
25 février 2026
Avis spontané
Réponse de Evapo
Thank you for your fantastic feedback Victoria. We’re delighted to hear you had such a positive experience.
Just to clarify, Evapo is the company you purchased from, and Geek Vape is the brand of the device, so it’s wonderful to hear our team could assist you with your Geek Vape start up kit.
We’re especially pleased to hear that Casey went above and beyond to help with your free code and made the process smooth and stress free, and that Nathan was able to reset the code quickly and efficiently. It’s great to know both team members provided friendly, knowledgeable, and professional support while resolving the issue.
We truly appreciate your recommendation and your kind words about the service. We look forward to your next order.
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