Great customer service in this shop with all the staff! Lisa and Matt are always happy and cheerful. They both are great at giving advice of different products to try and recommendations based on w... Voir plus
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Lisez les avis des autres
Very knowledgeable and helpful. He even built my vape up for me and binned all the rubbish after. I couldn't have asked for a more helpful shop salesman to help me and sale me the vape I received.
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First time user of Evapo and they haven't failed to impress. Customer service is excellent, especially Karl, I had an issue with my vape and within 24 hours my issue was rectified. I chose the impbar... Voir plus
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Amazing service as ever in the Exeter store. Hannah, Chloe and Ryan have fantastic customer service and excellent communication. They are always happy and smiling. They let me know what's on offer and... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Welcome to Evapo, the premier e-cigarette and vape shop in the UK & beyond. Our team of vaping experts can help you whether you are just starting out and looking for something to help you switch to vaping or have been vaping for years, we are here to help! Find all your favourite e-liquids from leading brands such as Ohm Brew, Riot Squad, Vampire Vape and Six Licks. Browse over 800 products, including devices from leading brands like Aspire, Innokin, SMOK and VOOPOO as well as an extensive range of CBD solutions.
Coordonnées de contact
50 Trident Court, One Oakcroft Road, KT9 1BD, Chessington, Royaume-Uni
- 020 3962 0965
- info@evapo.co.uk
- evapo.co.uk
4,8
Excellent
851 avis
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Great experience with eVapo
Great experience with eVapo. Clear advice on the differences between products and helpful guidance through the options.
Well informed, efficient, and easy to deal with.
26 mars 2026
Avis spontané
Réponse de Evapo
Thank you for your feedback Kiara. We’re delighted to hear you had a great experience and that the team provided clear advice and helpful guidance through the different options. It’s great to know you found the service well informed, efficient, and easy to deal with. We look forward to your next visit.
Next day delivery not met
Ordered on Friday before the 5pm cut off and paid £9.99 for next day Saturday delivery, now Sunday without it delivered and had an email from APC saying it would be delivered on Monday. Have emailed so let's see if I get my £9.99 refunded
28 mars 2026
Avis spontané
Réponse de Evapo
Thank you for your feedback Harry. We’re really sorry to hear your Saturday delivery didn’t arrive as expected, especially after paying for the service.
Please accept our apologies for the inconvenience caused. We’d be more than happy to help look into this for you, including the delivery charge, so please get in touch using email on infor@evapo.co.uk, phone on 02039 620965 or using the live chat on our website and we’ll assist you further.
We appreciate your patience and hope to resolve this for you as quickly as possible.
Wrong pods (frustrating)
Always had a great experience with evapo, go into their portobello branch weekly/fortnightly for pods and juice. On this occasion, and after showing the male staff the pods I needed, I’ve got home and opened one pod to find it’s not the strength I asked for or what I always buy in store on my account. As the box is packaged the same I have opened one pod so can’t return, so disappointed!
22 mars 2026
Avis spontané
Réponse de Evapo
Thank you for your feedback Georgina. We’re really sorry to hear about the mix up with the pods, we understand how frustrating that must have been, especially as a regular customer.
I hope we were able to help, and you’re happy with the outcome. If there’s ever anything further we can help with, please don’t hesitate to get in touch.
We really appreciate your continued support and look forward to seeing you again soon.
Amazing customer service 👏 and such a…
Amazing customer service 👏 and such a variety in shop, plus a club card to 😀
21 mars 2026
Avis spontané
Réponse de Evapo
Thank you for your feedback Jolanta. We’re delighted to hear you received amazing customer service and enjoyed the wide variety available in store. It’s great to know you’re also making the most of the club card. We look forward to your next visit.
New to vaping
I am new to vaping, so I don't really know much about it and the team member I dealt with was very helpful and informative. Will be a regular customer from now on.
11 mars 2026
Avis spontané
Réponse de Evapo
Thank you for your feedback Joseph. We’re delighted to hear the team member was helpful and informative while you’re getting started with vaping. It’s great to know you felt supported and confident with your choice. We really appreciate your support and look forward to your next visit.
Réponse de Evapo
Thank you for your feedback John. We’re delighted to hear you consistently receive great service and quality products. We look forward to your next visit.
Went in today to upgrade my vape
Went in today to upgrade my vape, the bloke in the shop was really friendly and extremely helpful. Walked away very happy
8 mars 2026
Avis spontané
Réponse de Evapo
Thank you for your feedback Jack. We’re delighted to hear the team member in store was friendly and extremely helpful while helping you upgrade your vape, and that you left feeling very happy. We look forward to seeing you again soon.
Amazing team very helpful kind great…
Amazing team very helpful kind great advice really felt welcome and help me with I needed
5 mars 2026
Avis spontané
Réponse de Evapo
Thank you for your feedback Consumer. We’re delighted to hear our team made you feel welcome and provided helpful, kind service along with great advice. We’re glad they were able to help you find what you needed. We look forward to your next visit.
First time Evapo customer
Some of the products I wanted, you stocked/had. And the prices were comparable to those online, in your store.
Plus your member of staff who served me was very knowledgeable and extremely friendly and helpful.
25 février 2026
Avis spontané
Réponse de Evapo
Thank you for your feedback Neil. We’re delighted to hear about your first experience with Evapo and that you found the products you were looking for at competitive prices. It’s also great to know the team member who served you was knowledgeable, friendly, and helpful. We look forward to seeing you again soon.
Excellent customer service
Outstanding Customer Service from Geek Vape
I had an amazing experience with Geek Vape customer service. Casey was absolutely brilliant — she went above and beyond to help sort out my free code for a vape start-up kit and made the whole process smooth and stress-free. She was friendly, patient, and genuinely helpful.
Nathan also deserves a big thank you for helping to reset the code quickly and efficiently. Both advisors were professional, knowledgeable, and clearly cared about resolving the issue properly.
Fantastic service all round — keep up the awesome work! Highly recommend Geek Vape for not only great products but top-tier customer support too.
25 février 2026
Avis spontané
Réponse de Evapo
Thank you for your fantastic feedback Victoria. We’re delighted to hear you had such a positive experience.
Just to clarify, Evapo is the company you purchased from, and Geek Vape is the brand of the device, so it’s wonderful to hear our team could assist you with your Geek Vape start up kit.
We’re especially pleased to hear that Casey went above and beyond to help with your free code and made the process smooth and stress free, and that Nathan was able to reset the code quickly and efficiently. It’s great to know both team members provided friendly, knowledgeable, and professional support while resolving the issue.
We truly appreciate your recommendation and your kind words about the service. We look forward to your next order.
Unbelievable service and value
23 février 2026
Avis spontané
Réponse de Evapo
Thank you for your feedback Craig. We’re delighted to hear you found the service and value unbelievable. We look forward to your next visit.
Placed an order through the website for…
Placed an order through the website for next day delivery (Royal Mail 24) received a notification that the order has been refused and was being returned to sender.
I literally greeted the postman, so know this wasn’t the case. The postman didn’t even have the order when he came to my delivery address.
Emailed the customer service team who advised I would have to wait 5 working days or until order was delivered back to them before I could be refunded. Extremely frustrating but understood this was their policy.
The 5 working days past and was contacted to see if I wanted a refund or the order resent. I opted for a refund, I had used some of my loyalty points to pay for the order and asked if these would be returned to my account and was advised they couldn’t be, which was extremely disappointing .
So all in all a pretty bad experience and wanted to leave a review so other people are aware before placing orders
11 février 2026
Avis spontané
Réponse de Evapo
Hi Danielle. Thank you for your review and feedback. I am sorry to hear that you are unhappy with your overall experience. If you could get in touch I would love to see if I can help. You can contact us on 02039 620965, through email on info@evapo.co.uk or by using the live chat function on our website. Karl.
Absolutely amazing experience,I went in…
Absolutely amazing experience,I went in on 17th of February Tuesday in to the shop(Bromley South-high street shop-NEAR BROMLEY SOUTH STATION London),such a lovely girl ,gave the best advice ever-on products,also very welcoming and warm atmosphere.I am new to vaping,she gave me the best advice on which vape to buy-the best one!Also her vibrant personality,made my day,THIS IS HOW PEOPLE SHOUD BE ,I thought,just WOW!
17 février 2026
Avis spontané
Réponse de Evapo
Thank you for your wonderful feedback Kristina. We’re delighted to hear you had such an amazing experience in store and that the team member made you feel so welcome while giving clear and helpful advice as you start your vaping journey. It’s fantastic to know the atmosphere and support made such a positive impression on your visit. Please let us know which store this was so we can pass this on. We look forward to your next visit.
Réponse de Evapo
Thank you for your feedback Steve. We’re pleased to hear you found the team members friendly and knowledgeable. We look forward to your next visit.
Réponse de Evapo
Thank you for your feedback Mandy. We’re pleased to hear you found the service very helpful and friendly. We look forward to your next visit.
Great service and a lot to choose from
Great service and a lot to choose from
7 février 2026
Avis spontané
Réponse de Evapo
Thank you for your feedback Lee. We’re delighted to hear you enjoyed the great service and the wide selection available. We look forward to your next visit.
Great Place!
Honestly, great service, friendly, knowledgeable, and helpful. Great range of products at affordable prices. Would definitely recommend.
30 janvier 2026
Avis spontané
Réponse de Evapo
Thank you for your feedback Paul. We’re delighted to hear you received great service and found everything friendly, knowledgeable, and helpful. It is great to know you enjoy the wide product range at affordable prices. We really appreciate the recommendation. We look forward to your next visit.
Absolutely amazing!
Absolutely amazing!!
Helpful
Great prices
They set it all up for me before I left the shop.
Thank you
26 janvier 2026
Avis spontané
Réponse de Evapo
Thank you so much for your amazing feedback Natalie. We are delighted to hear you found everything helpful, enjoyed the great prices, and appreciated having everything set up for you before leaving the shop. It is wonderful to know the team members made your experience such a positive one. We look forward to your next visit.
Réponse de Evapo
Thank you for your feedback Ghaqda. We are pleased to hear you found the team members knowledgeable and that your visit was a joy. We look forward to your next visit.
I know very little about vaping
I know very little about vaping, so went into the Ashford store as a complete novice. The lady who served me was really friendly and gave me plenty of information (and suggestions) to help me get the best brand, flavour, strength etc. I will definitely continue to go there from now on. Thank you so much!
24 janvier 2026
Avis spontané
Réponse de Evapo
Thank you for your lovely feedback Claire. We are really pleased to hear that the team member in our Ashford store made you feel welcome and took the time to explain everything clearly, helping you choose the right brand, flavour, and strength. It is great to know you felt supported as a complete novice and that you will continue to visit us. We look forward to your next visit.
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