Eventim Apollo Avis 

Went to DARA O’brian. Friday night
Having not been to the Apollo before
Found parking was easy and the staff were so helpful from the security staff to the usherettes , being disabled I was treated like a celebrity and had a really great experience . Well done APOLLO

Beware of them! They don’t allow you to change the date (despite still having available spaces for future shows) if something unforseen suddenly comes up and you can no longer attend. It is very difficult to contact and speak to a person on the phone. The refund protection that you pay extra for at the checkout is a joke as it is handled by a third party with their own set of rules and requirements (which they do not tell you about at the checkout) e.g. signed and stamped doctor's form, death certificate, fire brigade or police reports e.t.c.

The last time I went to the Apollo was 20 years ago because its not a very good place to watch events/plays. I went to watch inside no.9. The play overall was a 4 star production. Enjoyed it a lot, however it was a poor choice to run the production at the Apollo. The theatre is too big for a stage play. I was in the upper circle and could not see the actors faces at all and the acoustics and sound was muted at times which spoiled the experience. There should have beeen large screens above or to the side of the stage to aid in the experience. However there was a an ingenious part of the play that used close up filming, this could have been expanded. You could also not see the hollogram messages projected from the circle so it meant only half the audience who could see them was laughing. The seats are shocking with no comfort and 3 days later my legs still hurt. How can you have standing in the stair areas. Which fire officer signed that off. ? The drinks are too expensive and the toilets had massive queues. I paid £139 for 2 tickets. It was not worth it but I get it that to put on a play at the Eventim Apollo is a financial decsion and not decsion to give the audience the best experieince. Shame.

Saw Inside Number 9 with my daughter. Seats are incredibly tight, agony for my knees, seats so far away you couldn't really see the actors, toilets inadequate, long queues , and the show itself, despite being a big fan of LOG and IN9, was a joke (not in a good way, like a very bad pantomime), at the expense of the audience. A tenner for two diet cokes, just to complete the evening.

Sat in the circle row v. Absolutely hopeless view. So far away from the stage could hardly make out anything, also seats not stepped enough so person in front of me completely blocked my view. Waste of time and money.

As a buying experience this place is not good. I’ve got two weeks until Trevor Noah and I am now unable to go, they won’t allow you to transfer tickets can’t resell on their resale site which they advertise as possible when you buy the tickets but then can’t be bothered to allow once you’ve bought them. If I had bought on ticketmaster I would be able to sell and transfer my tickets already - use other methods where available!

3 Stars because whilst the venue and staff were great, the sound quality where we were sitting upstairs front part of the circle mid right hand side was awful. This was Saturday 25th October seeing Gregory Alan Isakov. Nothing to do with the musicianship as the stripped down encore sound proved but for the main part of the gig the sound from the right hand speakers were so poorly mixed and equalised that it was painful to listen to. Overpowering drums and bass, zero piano (left hand side of stage), muffled vocals and overall rubbish mix between bass, mids and treble. Suggest whoever is on the mixing desk goes around the place during the first few songs and actually listens to what's coming through the speakers. It would have probably sounded better if it was a rock/pop band but this excellent band isn't that. Seriously wouldn't go to the Apollo again because the sound really was that painful.... I've been to more than enough gigs & concerts over the years and Saturday night at the Appollo was up there with the worst sounding. Fantastic band all the same.

Only giving one star, so that I can write a review. Being near the front, I had expected a reaonable view. Thanks to the person in front standing the whole way through, I had absolutely no view at all.
She ignored my requests to sit down when the rest of auditoreum was seated. At other times we were all on our feet! Spoke to three stewards and she was within her
rights! Having paid money for a good seat, thanks to their policy, I have none. Even a notice over the tannoy asking patrons to be considerate to others would have been something ! There is no mention in their Term and conditions about this 'policy'. In fact it is written that they have the right to remove anyone who is ruining the enjoyment of another. As expected, my emails, to date, have been ignored.

UPDATE. I have now received a response and it would appear that the only person who was standing, could have been asked to sit down, or even removed.

Either more miscommunication or lack of staff training.

In summary, paid a small fortune for a seat, bought almost a year in advance, only view I had was a selfish person's back! No support from any of the staff and had a miserable evening. They basically contravened their own terms and conditions! I shall neither return nor recommend this venue!

Me and my little sister had such a lovely night. I am on crutches at the moment and the staff were so accommodating. Morgan, a member of staff, helped me up and down the stairs multiple times while my sisters hands were full :) thank you so much

Beautiful venue, very professional staff and thoroughly enjoyed the show 101 Dalmatians .

The upgrade lounge ticket promoted by Eventim is absolutely not worth it.
The supposed fast entry was nowhere to be found.
£50 for two got access to very difficult-to-find and tired-looking corporate room, short of chairs, and with a refusal to serve even one branded gin and tonic (I asked for the Sipsmith which was on open display). The barman would serve only the house gin. A complete rip-off. What extra would it have cost the venue to serve the gin I wanted? I looked it up: 9.7p at supermarket retail. Never again.

I just wanted to say a huge thank you to the staff at Eventim Appollo and give credit where it is due. I attended an event there a couple of days ago. It was an incredibly hot day and my partner had got us both tickets that were standing only as they were the only ones available at the time. I saw there was some chairs in a enclosed space on the side and as they seemed to be unoccupied, I sat down in one on them. I have difficulty standing for long due to back issues ad also have low blood pressure which had been made worse with the hot weather so knew I probably wouldn’t last very long standing up. Eventually, one of the members of staff, correctly doing her job, came and spoke to me saying that I couldn’t sit there as it was for people who had booked seating for access needs. I explained my situation and she said I could go and speak to a supervisor so I went outside, spoke to another member of staff on the door and was directed to a supervisor standing a few feet behind. She was very helpful and said if I went and spoke to the box office they may have some seating which had not been take. I spoke to a very helpful man in the box office, explained my situation and he, without any fuss, spoke to his colleague and gave me 2 complimentary tickets for seating upstairs. I was able to enjoy the event comfortably and was very impressed with the service so well done to all involved. I don’t usually leave reviews but this one is well deserved.

Daytime show to see "Shen Yun" - Great performances from the dancers, the singers, the Orchestra and staff friendly and helpful.

My only gripe is with the venue and the chairs. Why oh why put them in lines behind each other. Why not stagger them so you can see through to the stage rather than the back of someones head!

Great performances by the cast etc - crappy seating arangement at the venue, Please Change!

This is an amazing venue that is absolutely ruined by Eventim. It was bad enough having to deal with them for tickets. Then they added £1 non-refundable cup charges, with some awful non-sensical excuse about plastic waste. Now you cannot enter the venue without downloading their (awful!) app. I really wish bands would avoid this venue, it leaves a bitter taste every time I HAVE to go to see one of my favourite artists. I would avoid if I could.

Paid good money for seats ( row cc ) to watch Alice Cooper. Who came on stage 21.15 hrs . Despite doors opening at 18.30hrs . I and my companion are disabled . The Audience Stood when the main attraction started. And remained standing for each and every song. We ( being disabled ) spent an hour looking at the backs of the people standing . It was a horrible experience for us both. Our complaints landed on deaf ears . Upon emailing the ticket vendor & eventime Appollo . Again our concerns went unheard and both vendor and theatre staff passed the buck between eachother .
If you are disabled. My advice is "Not to attend this venue" Deplorable customer services who have no insight to the needs of the disabled attendees

Alice Cooper 21st October 2924. Expensive ticket. Too crowded couldn't see at all, since I am disabled and can't stand which I checked with venue. Had to leave and push myself through everyone standing in the aisle where they wasn't allowed to stand. Tried complaining and basically it was my fault

No problems here,beautiful art deco theatre. I was up in the circle ,second row up so quite near to the stage . No much legroom but OK for an hour or two.A perfect venue, not too big or small .Entrance is swift ,the usual bars are busy,but cashless so I bought nothing, should have 1 bar accepting cash.

This venue has zero regard for its patriots who have paid good money to be there. Its customer service and complaint handling is non existent. One guy was carried out of the show I was thrown out of (for taking one photo) and he claimed the security had bitten him. I have since tried to get some kind of clarity from the venue but unfortunately their management team are completely incapable of complaint handling and resolution

After purchasing tickets to see matt rife 18 months ago, my husband and I were very exciting to come and see who we thought was a fantastic comedian.... awful experience.. just as alex was out first we were sitting enjoying his performance. Security came over and told me to follow them... meaning I missed what was going on... just to then be accused of filming!! I didn't even have my phone in my hand. 3 security people escorted me out. It was rather intimidating and I proved through showing my phone that I had not done anything wrong. Regardless I missed a chunk of the show and was left feeling really rubbish. I did not enjoy matts performance.. much funnier watching videos on line. Really felt like he could not be arsed to be there... then security all night were taking people out same as they did to me. It completely ruined the experience. One after the other. It ruined the while evening. Do not recommend going here!

Staff started ejecting people for getting out there phones and recording which is fine, but then they got happy and handsy ejecting people who they "thought" were doing such thing including me who got my phone out to check who was calling (kids were with a babysitter) I looked at the phone showed my partner who was calling and was ejected for recording the show? I offered to show them my phone and they all laughed and said its production rules, the worst part was production themselves only asked we put phones on silent not have them locked away so the bullying of so called power from the staff is diabolical. I was then told I couldn't wait at the bar for my partner to finish the show and I couldn't use the toilet I was to leave immediately? I have never been more confused, angry and dissapointed at a venue before and will not be returning. 15months I waited over £200 spent and all ruined by some young uneducated non trained people the Apollo hire called "staff"