Eventim Apollo Avis 

I was left furious,,,,
On entrance to the venue,all my drinks,sweets snacks were removed from my bag and thrown in the bin in front of me.told i cannot take them in...
I was there as the doors opened.
I wasnt given any choice to go back outside and eat them then come back in....
THEY WERE REMOVED FROM BAG AND STRAIGHT IN THE BIN WITHOUT MY CONSENT.
i go to venues,buy the ticket and like to spend lots on programes,ice creams and souveniers of the shows.
Only thing i like is to have snacks and drinks of my choice that no venues sell.....
THE GUY REMOVED THEM STRAIGHT FROM MY BAG THREW STRAIGHT INTO BIN ...LAUGHING SAYING I CANT TAKE THEM IN.
i will never go to any show at this venue again...regardless off what is on..
ITS A REAL SHAME AS THE MRS BROWNS BOYS TOUR 2022 SHOW WAS GREAT.

Very disappointed that Eventim Apollo doesn't refund booking/admin fees (in my case a whopping GBP13.50 for two tickets at GBP30 each!) when an event has been rescheduled. I have had to cancel a few tickets of events rescheduled due to COVID but no other venue I have dealt with has this policy. When an event is rescheduled the ticket holder has no control and should not be penalised.

Fantastic venue unfortunately the staff let it down. They are extremely rude and abrupt. They talk to people like dirt. The show was amazing so that helped ease the disappointment when we first entered the Eventim Apollo.

The venue was really bad. The staff were not helpful or friendly. The staff keep shouting at people. Also the staff did not help people that were not well. It was not very well lay out. There was no room when waiting inside for go in. The staff did not give out much water when it was so hot in there.

So the event is cancelled but they don't provide a refund on booking fees for something they can't fulfil (yes its buried in the booking conditions) Understand if I can't go but the fees are not insubstantial and should be refunded if they can't provide the service. Beware. Very disappointed

I paid to check in my umbrella at the clockroom at Hammersmith Apollo and forgot to collect it when I left. It was expensive and had sentimental value. After two phone calls to the Apollo and one email to the lost property address - none of which were responded to - my friend went to pick up the umbrella and was told it was no longer there.

Question 1: Does Eventim Apollo have a policy for left items? If so, what is it?
Question 2: Why do you have an email adress for lost property if you don't bother responding to it?
Question 3: Why do you find it permissable to charge a fee to store items in the cloakroom if you won't take responsibility for them?

I am disabled and spent over a week literally for the first time ever using up all my mobile call minutes in an attempt to purchase theatre tickets for the Eventim Hammersmith Apollo as the website clearly instructs people to do if they need disabled access tickets. The calls just rang and rang with the usual 'all of our operators are busy' messages...in one case I hung on for 60 minutes straight before giving up! The phone line continues to connect you to the recorded message saying operators are busy even after the box office is closed wasting yet more time and money for callers. Finally got through today after another 30 minute wait....only to be told that they have now sold out of access tickets...I guess disabled people are not wanted at this venue. I suggest people go to more disabled positive venues like the O2 instead!