The young lady who dealt with me and sorted out my new caravan insurance, was very professional and put my mind at ease for my father in laws insurance and mine. It's 💯% from me and the price was fan... Voir plus
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Lisez les avis des autres
Renewal of my touring caravan insurance was easy and dealt with over the phone. On a plus point the premium was lower than last year.
Very polite and explicit gentleman called to discuss our caravan insurance. He was very thorough in his explanation . Ten out of ten Jamie having worked in insurance for 34 years know what it like.5... Voir plus
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Awful. Truly Awful. Back in the Bennet Dawes days it was all great. Now you have just wasted money on stupid and pointless re-branding and the client service fell off a cliff. You forced me into a m... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Everywhen is a specialist insurance broker, offering personal and business customers cover from a range of market leading policies. Experts in insurance, we're also teeming with knowledge about everything we cover, allowing us to understand your needs exactly.
Coordonnées de contact
Royaume-Uni
- everywhen.co.uk
3,6
Moyen
39 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Renewal of my touring caravan insurance…
Renewal of my touring caravan insurance was easy and dealt with over the phone. On a plus point the premium was lower than last year.
20 avril 2026
Avis spontané
Efficient and pleasant
I tried to renew my caravan insurance online however when I clicked to open the attachments, I got a blank screen.
I phoned Every When and the lady I spoke to was very helpful and the insurance was renewed quickly.
10 avril 2026
Avis spontané
Réponse : Everywhen
Thank you for your review. We’re sorry to hear you had trouble accessing the documents online, but we’re pleased our team was able to help and renew your caravan insurance quickly over the phone. We really appreciate you taking the time to share your experience and are always here if you need anything further. Everywhen.
Price, and performance.
Pleasant wellcome when phone was answered, clear outline of what policy covers, good lines of communication.
And competative price.
19 mars 2026
Avis spontané
Réponse : Everywhen
Thank you for your review, we’re pleased to hear you received a pleasant welcome when you called and that the policy was clearly explained. It’s great to know communication was good and that you were happy with the competitive price. Thanks for choosing us, Everywhen.
The young lady who dealt with me and…
The young lady who dealt with me and sorted out my new caravan insurance, was very professional and put my mind at ease for my father in laws insurance and mine. It's 💯% from me and the price was fantastic.
21 mars 2026
Avis spontané
Réponse : Everywhen
Thank you so much for your lovely review, we’re really pleased to hear that our advisor was able to put you at ease and support you with both your caravan insurance and your father‑in‑law’s cover. It’s great to know you felt well looked after and were happy with the price too. Everywhen.
A great company to deal with
Very easy to get through on the telephone. Questions answered clearly. A thoroughly good experience and very reasonable prices.
20 mars 2026
Avis spontané
Réponse : Everywhen
Thanks for your review, we’re really pleased to hear you found it easy to get through to us and that all your questions were answered clearly. It’s great to know you had a positive experience and were happy with our prices. If you need anything in the future, our team is always here to help. Everywhen.
Very polite and explicit gentleman…0
Very polite and explicit gentleman called to discuss our caravan insurance. He was very thorough in his explanation . Ten out of ten Jamie having worked in insurance for 34 years know what it like.5
8 avril 2026
Avis spontané
Réponse : Everywhen
Thank you for your fantastic review, we’re delighted to hear that our team provided such a clear, thorough explanation and made the process straightforward for you. We’ll be sure to pass on your kind words and thank you for rating us ten out of ten, Everywhen.
Clear voice and efficent
7 avril 2026
Avis spontané
Réponse : Everywhen
Thank you for your review. We’re pleased to hear you found the call clear and efficient. If you need anything further, our team is always happy to help. Everywhen.
Réponse : Everywhen
Thanks for your review, we’re really pleased to hear that our team was helpful and explained your new policy clearly. We’ll be sure to pass on your kind feedback. If you need anything further, the team are always here to support. Everywhen.
Jamie Cairney
Jamie Cairney
Customer Service & Retention Advisor
The service I received today concerning the renewal of my home insurance, was exceptional, Jamie was caring, patient and very helpful. This made the experience most enjoyable particularly, I was making errors which he accepted with empathy
1 avril 2026
Avis spontané
Réponse : Everywhen
Thank you for your wonderful review. We’re delighted to hear that your home insurance renewal was such a positive experience and that our advisors caring, patient, and helpful approach put you at ease. Thank you again for choosing us — we’re always here if you need anything further, Everywhen.
Réponse : Everywhen
Thank you for taking the time to share your recent experience with us. We’re sorry that your renewal process felt unclear and that you were left unsure about the status of your policy. You should always receive clear communication from us, and we understand how frustrating it must have been when you weren’t able to reach us easily.
We’d really like to review this and understand what happened so have forwarded the details onto the relevant team for them to contact you.
Thank you again for letting us know — your feedback helps us improve. Everywhen.
Easy renewal of policy.
Everywhen send me a letter to inform me that it was time to renew my house insurance. Then a lady phoned me and enabled me to renew over the phone.
25 mars 2026
Avis spontané
Réponse : Everywhen
Thank you for taking the time to provide us with a review. Great to hear the renewal process was straightforward and that our colleague was able to assist you over the phone. If you need anything else or have questions in the future, we’re always here to help. Everywhen.
I only ever hear from you when you want my premiums
I only ever hear from you when you want me to renew my premiums (or when you change your name).
26 février 2026
Avis spontané
Réponse : Everywhen
Thanks for sharing your feedback. We’re really sorry it feels like you only hear from us at renewal time. We always want our customers to feel connected and in the loop.
It looks like you’re currently opted out of both marketing and servicing messages. That means we can only reach out when it’s essential, like letting you know about renewals.
If you’d like to hear from us more often, we can help you update your preferences so you get the updates that matter to you. We'll get one of the team to reach out to you to discuss.
Thanks again for taking the time to tell us how you feel. We appreciate it. Everywhen.
Looking at the reviews for…
Looking at the reviews for Everywhen/Towergate it is a notable shift from 4/5 star to one.
Always prompt in contacting us for renewals and payments, now we need to make a claim we have been met with a deafening silence even though the claim is legal and requires prompt attention. Incredibly disappointing - our first claim since insuring with them many years ago and now we find that they do not respond to claims.
*** update***
Don't be fooled by their responses on here. I gave them the information requested and they still are not responding!
26 mars 2026
Avis spontané
Réponse : Everywhen
Thank you for sharing your feedback. We’re very sorry to hear about your experience, especially when you’ve been with us for many years and are now needing support with a claim. This isn’t the level of service we want to provide and would like to look into this urgently. If you’re willing, please contact us via the form we have sent with your name, email, phone number and policy reference so we can get this to the right team. Thank you for bringing this to our attention. Everywhen.
Easy to use
Easy to use, not complicated and all the questions were relevant to my situation.
19 février 2026
Avis spontané
Réponse : Everywhen
Thank you for your review, we’re really pleased to hear that you found the process easy to use and that the questions were relevant to your situation. If you need anything else, we’re always here to help. Thank you for choosing Everywhen.
Policy Purchase process
The Customer Service advisor was efficient and helpful throughout the purchasing process.
20 mars 2026
Avis spontané
Réponse : Everywhen
Thank you for your review, we’re really pleased to hear that our customer service advisor was efficient and helpful throughout your purchase. If you need anything else, we’re always here to support you. Everywhen.
Insurance Renewal
Easy to renew over the phone. The Customer Service Agent was very helpful.
25 mars 2026
Avis spontané
Réponse : Everywhen
Thank you for your review, we’re really pleased to hear that your renewal was easy and that our customer service team were helpful. If you need anything else, we’re always here to support you. Everywhen.
Customer service was excellent
23 mars 2026
Avis spontané
Réponse : Everywhen
Thank you for your review, we’re delighted to hear that you received excellent customer service. If you ever need anything else or have any questions in the future, we’re always here to help. Everywhen.
Réponse : Everywhen
Thank you for your review, we’re so pleased to hear that you were helped by one of our team. If you need anything else or have any further questions, we’re always here to support you. Thanks again for choosing us, Everywhen.
A shadow of its former self ... stay away !
Awful. Truly Awful. Back in the Bennet Dawes days it was all great. Now you have just wasted money on stupid and pointless re-branding and the client service fell off a cliff. You forced me into a more expensive renewal than required last year. And this year you gave me insufficient time to do anything except force me into another renewal although mercifully at a lower rate than last year. Quite frankly, I think I'm more than "done" with everywhen and intend to take my business elsewhere when the next renewal comes up. Absolutely disgraceful
1 mars 2026
Avis spontané
Réponse : Everywhen
Thank you for taking the time to share such detailed feedback. We are really sorry to hear that your experience has not felt right, and we appreciate you being open about it. Feedback like yours helps us understand where things are not working as they should and gives us the chance to make improvements.
On the rebrand: yes, we are now Everywhen. It is still the same team you know and rely on, with the same commitment to supporting you. Bringing our brands together under one name helps us offer a wider range of expertise and make things simpler for our customers.
You mentioned concerns about your renewal. Your Account Executive is the best person to talk this through with, as they can look directly at last year and this year in detail. We have also noted that you chose not to be contacted about your feedback, and we completely respect that. We will not reach out unless you tell us you are happy for us to do so.
If you decide you would like to talk it through, your Account Executive is aware of your comments and would be very happy to speak with you whenever you feel comfortable getting in touch.
Thank you again for sharing your thoughts, it genuinely helps us do better. Everywhen
I do not like leaving negative reviews…
I do not like leaving negative reviews for anything, in fact if I haven't got something nice to say then I keep quiet, however during a cost of living crisis I feel duty bound to raise this concern. In reviewing my house insurance, Everywhen quoted £198 more than I was able to find for a comparable level of cover via USwitch. This needs to be mentioned as, until I did the USwitch search, I was convinced I was being offered very competitive prices.
20 mars 2026
Avis spontané
Réponse : Everywhen
Thank you for taking the time to share your feedback, we’re sorry to hear that the price you were quoted didn’t compare as well as expected. We never want customers to feel they’re not being offered good value, so we’d really appreciate the opportunity to look into this. If you’re happy to share your name, phone number, email address and quote reference via the request we have sent, we can review this with our teams.
Thank you again for raising this — feedback like yours helps us improve the service we provide. Everywhen.
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