Eves & Gray Avis 

I ordered shoes of these guys took them 18 days to advise me that they had lost my shoes but this was after three emails to the customer care team. Once answered the Managing director messaged me to offer me a pair of shoes worth a extra 130 pounds more than the shoes I had ordered but his email was full of spelling mistakes bit of a poor show.
I had requested my money back five times and a whole month after taking my money I still have not had a refund so now I have raised a claim through my credit card company which cost me 1 hr on the phone.
Saved up as shoes was 225 pounds look great on the web site that's where it ends dreadful experience and sad to say I will never purchase anything from these guys ever again.
There emails are lies as they state I need to wait on PayPal to pay me when I bought through a credit card.

Nice looking shoes, but poor quality. Was really excited to be buying a new pair of Chelsea boots from Eves and Gray after searching the internet for a new pair. I loved the purple leather sole and look of the boots and was looking forward to seeing if they lived up to their comments of the most comfortable boot available. Unfortunately when they arrived I tried on the boots, I slipped the first boot on no issues but when I pulled the other boot on with the heel loop it snapped straight away. After the advised time for delivery, with no boot I chased up customer services. I got a quite curt response from customer services advising me again the lead time. Then within days my boots arrived with no further communications. When I had my issue with the new boots I contacted customer service again and this is where the company got even worse. I was bounced around different people who weren't very happy when I said I wanted by money back as wasn't confident the next pair wouldn't be the same quality. Eventually they advised me how to return my good and said I need to pay for them to go back via royal mail second class signed for post. I highlighted that under the consumer good act they were responsible for the return costs due to the good being faulty. I was told they would refund me the costs with my shoe refund. I did get my money back for the shoes after chasing them, but no refund for postage. I will be sticking to other makes in future and avoid similar Internet based firms

Most beautiful shoes. Fit perfect and look amazing. Every pair we’ve had have been outstanding quality and stand out from the rest. Customer service also 100% spot on and delivered next day. Definitely recommend if you’re wanting a quality pair of shoes that last

I've ordered 2 pairs of boots from Eves and Gray and both were fabulous - comfortable, stylish and high quality. Having ordered a third pair last year I was expecting the same - but sadly disappointed. The stitching on the right boot split within 2 weeks. Contacting support, the response from the factory was that "this happens when a customer's feet are too big for the shoe", slightly ignoring the fact this was my third pair. Both they, and all of my other shoes fit. Perhaps I could suggest that this happens when a shoe is made too small? Further correspondence ensued and ultimately I got the boot restitched, at a local cobbler at my own cost. Tim offered me a free pair of socks...with my next order. On balance, I've decided to buy my own socks and shop elsewhere for shoes. Disappointing experience, only just got round to writing this having seen the boots languishing in a cupboard.

Absolutely outstanding customer service Tim went the extra mile to get me my shoes on time for my wedding this week
They arrived amazingly packed and wow what a beautiful pair of shoes I wore them Saturday & the comments were what great shoes they felt like I had them for years thank you all so much scott happy Christmas & a happy new year

A year ago I ordered a pair of Blackadder Oxfordshoes from Eves & Gray, having bought several shoes from them previously. For some reason I tried the shoes on upon delivery and the fit seemed fine but for some reason I didn’t wear them properly until very recently.

And oh my God how I wish I hadn’t. So painful within 30 minutes and by the end of the day I had a huge blister on my right foot, so bad that the sock I was wearing was covered in blood. This is the sort of thing you expect from cheap shoes not expensive hand made ones.

Obviously given the length of time that has elapsed since I purchased the shoes I cannot really return them but I certainly won’t be wearing them again and nor will I be ordering from Eves and Gray again.

Edit: Responding to Eves & Gray, it was Order No. 54375 placed 05/10/22. The size and fitting I ordered was identical to THREE other shoes I have ordered from Eves & Gray.

Edit 2: Responding to Eves & Gray, I note your suggestion that the shoes may improve after a few more wears. However given how badly my right foot is blistered - and it is no exaggeration to say that a week later it is still hugely painful - I have no intention of wearing your product again nor buying from you again either.

A pair of bespoke shoes I ordered has just arrived and they are truly stunning, beautifully made and finished, the colour is just what I wanted/was hoping for.
I'm always a little trepidatious ordering bespoke online, so the personal communication reassuring me they had the design, size, everything right was very much appreciated.
I own several pairs of E&G boots and shoes and they often get compliments and people asking about them. Recommend.

A great company that creates amazing shoes! Really comfortable, unique, and stylish! For the real men who want to feel confident!

I am a returning customer of Eves&Gray and have several pairs of their production shoes (Stocked items) and now decided to design my own on their new platform. I even changed the sole colour. I love my new boots and can highly recommend them not just for style but they are now the comfiest boots i own. I also get complimented on them a lot even by strangers! 5 STARS from me and the process was faultless. I'l be back for more :)

Orders a week late (that’s 7 weeks and counting). The company says the staff had a 2 week holiday over the summer so are running late but this was not communicated before the order was overdue. I was told the shoes were going through quality control a week ago but have not received them or had any communication regarding the order.
Very poor service!

I recently ordered and taken delivery of a pair of the brown burnished brogues boots from Eves and Gray...
First off, they arrived in a classy, high quality finish, trendy, pristine & modern look! A real statement pair of boots!
Though a bit pricey, it is worth every penny..
The customer service received I must say, is out of the usual..

Tim, the owner, is frightenely effective! Helped make my experience seamless! Went far and beyond to help in every step.. From placing the order, checking with the production team at the factory at every stage, messaging me at each step, even helping when the DHL delivery was botched, ensuring I received my purchase on the exact day promised..
A true vassal to Eves and Gray..
I'm a very satisfied customer, and will surely be buying again..

Awful service and a rubbish product, does not resemble the photo on the website in any way shape or form! I am loosing money but it is straight to my local charity shop for these boots.

The product is great but the service was poor.
I paid then heard nothing sent an email asking where my purchase was to be told they were being manufactured due to demand and that you had emailed me.
I had received no such Email and the shoes turned up seven weeks later out of the blue.
The only notification I got was an Email from Fed Ex
Poor communication

The buying was very easy… however I have had problems since, I bought a pair of boots size 10, they were the tightest 10’s I’ve ever bought. Requested a refund on the 2nd Aug… still waiting!!!
Thanks for your response on Trust Pilot…yes I have been in touch with customer support in particular Laura who’s has been very helpful but still no refund!!!!

Shocking! I was sent a second hand pair of boots in broken packaging and customer service did not give a dam.....even tried to get me to pay to send them back, purchased a lot, will not again!

With regards to your reply, I did not request ANY compensation that is not my style, just a new pair of boots, the packaging WAS NOT damaged in transit this is just an excuse as the outer carton was not damaged at all just the inner purple box...I would hope that you are not seeking compensation from your carrier for this! this is the first time I have written a review and felt the need to as your service was shocking and you did not want to discuss just come up with excuses which is a real shame...

This company produces beautiful high quality goods with outstanding attention to detail. Their customer service is second to none. I would not hesitate in highly recommending Eves & Gray!

Brought a pair of boots six weeks ago worn three times the buckle has fallen off the right boot and the loop on the same boot has become unstitched.
Poor value for money no after care or customer service

You dealt with it quickly, very polite.

Absolutely 1st class service.
I ordered a pair of shoes that were in the sale section but knew I'd be away on holiday when they arrived.
Called the office and spoke to Laura, explained I'd be happy to pay extra to have them posted next day or just hold the order till i came back.
Laura took all the details and said she'd come back to me.
They turned up the next morning at no extra cost and Laura emailed me to ensure i had recieved them, outstanding!

The shoes themselves were very well packaged and are excellent quality, a real luxury feel and worth every penny.

I'd never heard of the Eves & Gray before but will definitely be back.

Without a doubt the most stylish and comfortable shoes you can buy! I have more than 6 pairs now and love the occasional free surprise gift they include with my purchase! My go-to place for shoes!