Evesons Fuels Avis 

380
TrustScore 3.5 sur 5

3,7

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

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Lisez les avis des autres

Noté 2 sur 5 étoiles

What a shambles, let down three times on delivery. The person looking after my account who I believe was called I think Fane? No returned calls no information to tell me my delivery was not going to b... Voir plus

Noté 4 sur 5 étoiles

Website is easy to use. Price was competitive. Advised of day of delivery the day before. Driver polite and filling of tank was quick. Would be good to have delivery time of am or pm.

Noté 5 sur 5 étoiles

We have used Evesons for over ten years now and have never had a problem with them. They are polite, helpful and always deliver within a few days of ordering. We don’t have to be home, they just deal... Voir plus

Noté 5 sur 5 étoiles

The delivery was a day late owing to the tanker needing repair. I did phone to enquire why it hadn’t come and was immediately told the reason. No excuses. Then they sent both an email and phoned to... Voir plus

À propos de l'entreprise

  1. Fournisseur de carburant

Informations provenant de diverses sources externes

Over 40 years experience of delivering oil for household and commercial use. Delivering in Warwickshire, Hampshire, Worcestershire, West Sussex and Southampton.


Coordonnées de contact

3,7

Moyen

TrustScore 3.5 sur 5

380 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 88 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

Comment cette entreprise utilise Trustpilot

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3,7

Tous les avis

(380)

48 avis reçus au cours des 12 derniers mois

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Noté 1 sur 5 étoiles

If You Need the Baby Tanker Go Elsewhere.

We were been long standing customers of Evesons as it is one of the few local companies that has a baby tanker that is needed to access our tank. Two years running the delivery has been delayed as the tanker is (apparently) "off the road'. Last year an express delivery order on 7 Mar eventually arrived 8 days later after two scheduled/cancelled dates. This year, an order placed on 6 Mar was finally completed on 15 Apr, 40 days later, after no less than 7 failed/cancelled delivery dates because each time the tanker was "in for repairs" (and it is the same tanker number plate). No offer of any goodwill partial refund on the upfront payment for the fuel, just a vague offer of something off "next time". Sadly, give this woeful performance, there will probably never be a next time.

Edited to add that I complied with the company's request from "Andy" below to email it details, so I gave them times, dates of my numerous chasing phone calls, promised deliveries etc etc but - guess what? - absolutely no response.
Second edit to add that I did respond (again) this time direct to Andy, who acknowledged receipt this time, but - you guessed it - total silence since. I guess business must be good enough for "the manager" not to bother dealing with it.

15 avril 2025
Avis spontané
Logo de Evesons Fuels

Réponse de Evesons Fuels

Reply to updated review:

I'm sorry, but I haven’t received a response after replying to your review. We did try to identify your account using the name on your Trustpilot profile, but unfortunately, we were unable to do so. I hate to ask again, but we genuinely want to investigate this properly.

Please could you copy your last email and send it directly to me at andrew.dobson@nwffuels.co.uk to help ensure it comes through? Thank you.


Hi Iain,

Thank you for taking the time to write this detailed review, and for your loyalty to Evesons over the years.

I am eager to investigate this and would be grateful is you can email feedback@evesons.co.uk with your account number and/or delivery address so I can identify the account.

I know we have had a few tanker issues (and we're currently in the process of modernising our entire fleet to prevent future breakdowns) but the number of failed deliveries you quote is far above what I'd expect - especially since you're a long standing customer and we should be pulling out all the stops to keep you warm and happy.

As well as investigating this and looking at a process to avoid further cancellations, I will escalate the issue to my manager and see what can be done to compensate you for the delays and try to keep you as a customer.

I await your response.

Kind regards,
Andy

Noté 5 sur 5 étoiles

I have fuel delivered from Evesons Fuel…

I have fuel delivered from Evesons Fuel for aprox 3 yrs, with quite a tricky access. Every time I have had a problem with delivery driver attitude, to which I tell them I inherited the system in place. If it had happened again this delivery, I was ready to find my self a replacement for Evesons Fuel. Well this ray of sunshine in the form of Gary Leven. He said, with this job you take the rough with the smooth. (Sorry Gary if the surname is spelt wrongly)He also had to deal with major building work going on. So thank you Gary you saved a customer. With your pleasant attitude,you are a credit and ambassador for Evesons Fuel. May I suggest a bonus for him. Thank you so much. 😁

24 mars 2025
Avis spontané
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Réponse de Evesons Fuels

Hi Marie,

Sorry for the late reply on this one. I just wanted to thank you for your lovely review, and to let you know that I'll be sure Gary gets some credit for excellent customer service.

His surname is Levers by the way - not far off!

Thanks,
Andy

Noté 1 sur 5 étoiles

Late delivery and poor Communication

I ordered online for a 17th Or earlier Jan delivery and paid more to ensure this date as I was extremely low.
On the Friday I rang to ask when the delivery was coming, told without any apology it had been put back to 25th with no refe to me!!!
I asked for an earlier deliver and after a struggle had one on the 20th Jan..over the weekend the heating was turned off despite it being my birthday do!
Very disappointed, should have been called to agree to a delay which I could not do.

12 janvier 2025
Logo de Evesons Fuels

Réponse de Evesons Fuels

Hi Bob,

Thank you for your feedback. I’m sorry to hear about your experience and understand how frustrating the delay and lack of communication must have been, especially as it was your birthday.

I’ll pass your comments on to our Depot Manager, and one of the team will be in touch to make amends. We appreciate your patience and your business, and we’ll investigate to see why the delay occurred without prior notification.

Kind regards,
Andy

Noté 1 sur 5 étoiles

Second time have used Evesons

Second time have used Evesons. Missed delivery date both times. They never contacted me at all. 9 days passed since they took my order and nothing delivered. After several phone calls another local company delivered my oil on behalf of Evesons. Never use them again.

9 janvier 2025
Avis spontané
Logo de Evesons Fuels

Réponse de Evesons Fuels

Hi Michael,

Thank you for taking the time to share your feedback. We're sorry to hear about your experience and appreciate you bringing this to our attention.

To investigate further, could you please confirm if you ordered directly with Evesons and provide your delivery address? This will help us look into what happened and work to makes things right.

Please email us at feedback@evesons.co.uk and let me know if there is anything else we can do in the meantime.

Kind regards,
Andy

Noté 1 sur 5 étoiles

Didn’t deliver on the advised delivery…

Didn’t deliver on the advised delivery date and didn’t let us know and a suggestion after that there were two tanks which categorically untrue

3 janvier 2025
Logo de Evesons Fuels

Réponse de Evesons Fuels

Hi Russell,

Thank you for your feedback, and I’m sorry to hear about your experience. Unfortunately, poor road conditions in recent days have caused some delays, but please rest assured that we’re working hard to make all deliveries as quickly as possible.

A member of the team will be in touch to discuss the issue/see what we can do to make amends. If there’s anything else we can assist with in the meantime, please don’t hesitate to email me directly at feedback@evesons.co.uk

Kind regards,
Andy

Noté 5 sur 5 étoiles

Good communication and only one day out

Although the delivery was a day late I had a prompt reply and it was delivered as promised the next afternoon. Given the horrendous problems with other suppliers I was very happy.

17 octobre 2024
Noté 5 sur 5 étoiles

Check them out

Haven’t used this company often as always look around for competitive prices.
It was a very easy site to use, for one who’s pretty rubbish at technology and the order was delivered in the time stated!
Will I use again, definitely yes if the price is right

3 octobre 2024

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