Evology Parking Avis 

IWM North car park in Manchester - entered at 10:57 with apps and location confirming this time. Came back at 13:50 and went to pay with the app as you are forced to do.

App wasn’t working right - said we’d arrived an hour earlier than we did but thought it would be an easy fix as daylight savings time was the week before - sensor mustn’t have been updated or something. Couldn't be modified or changed though but wanted to get on with my day. Couldn’t sign in or make the payment even when authorised by my bank. Took a couple of tries. By the time I’d gotten signed in, authorised and paid it was 14:03. We left promptly at 14:04 having been incorrectly charged for 4 hours.

The WhatsApp link just takes you to an online form. When you fill out the online form it takes them nearly a week to get back to you - you’d think it would be hours or a day or two. When they eventually came back it was to say that I’d paid the correct amount of time and rounded up my exit time to 14:56! Absolute fraud in its barest form!

It seems to be the only way to pay so just be forewarned you may need to raise a dispute with your bank for a shoddy £2.50 or whatever but the fact is, it’s the principle - it’s wrong and fraudulent.

Both the app and website so user unfriendly that I have not even been able to register to book parking.
-when I put in my email and details to register it says either
'account already registered'
OR
'Unable to validate the information provided.'

When I try to reset my password since the system thinks I have an account (I don't), it sends a verification email that is accepted but then doesn't lead to any sort of login page.

The app closes and loses your progress with logging in or trying to book parking at a date/time/location, so as soon as you change screens (to check emails for verification code or to check if the attempt to create an account went through), all progress is lost and back to original page.

Cyclical waste of time. Useless system. Doesn't have a guest checkout where you can just book parking.

I had a very poor experience using the Evology parking app at the Evology car park.

The app automatically set an incorrect arrival time (09:49) which was not editable. I actually arrived at around 11:49 and paid at 11:58 after downloading the app. Because of this error, I was unable to select the correct parking duration.

If I had selected two hours, the booking would have ended before my actual payment time, which is clearly not usable. I was therefore forced to pay for four hours instead of the two hours I needed.

To make matters worse, the on-site payment machine was out of service, so there was no alternative way to pay correctly. My vehicle had already been recorded by ANPR, leaving me with no real choice.

The company has acknowledged there is a known technical issue with the app, but still refused to issue a partial refund.

Customers should not be forced to overpay due to faults in the system, especially when no working payment options are available.

Arrived at car park at 4pm, app insisted we’d arrived at 2pm and therefor tried to charge me double the cost. Ridiculously poor app, had terrible service every time I’ve used the app. Avoid this service like the plague.

My phone app did not allow me to enter the location number on site. The pay machine at the car park did not allow any way of deleting or going back when you enter your vehicle registration. So I could not pay on site.
When I tried the app again when I arrived home, it still did not allow me to enter the location number.
Absolutely stupid.

I only give one star because there is no option for zero star. Terrible app. Difficulty logging in. Doesn’t accept passwords - everything about it is rubbish. Other parking apps are so much better. Why do establishments even use such a terrible app

I would live zero, be careful people this is a scam ! 

Have been using this app for a few months now and some changes have been made that automatically changes the entry time to fifteen minutes ( so called free time ) before actual entry time which obviously has a knock on effect to departure time and hence giving the company cause to issue PCN, what a brilliant scam !!
Advise anyone using this awful app to take screenshot of parking receipt with timestamp of payment, a photo of entry into parking and also if paying by credit card a screenshot of payment time !
If this app was fair and not loaded in favour of the company this would not be necessary but sadly everyone needs to be extremely careful to avoid being scammed.

Using the evology branded machine, I managed to make 2 concurrent payments for parking (as no ticket is printed and their payment was delayed so I had no notification on my app). I tried to contact their customer service who are incredibly un-helpful and put all onus on the carpark owner, despite it being their system that authorised 2 concurrent payments. They cut my support call off twice deliberately and refused to give me their complaints procedure. They refused to give me information on who the operator was and insisted I used a machine not owned by them, even though I sent a photo of their branded machine. Don't bother attempting to contact their customer service they'll do anything to avoid helping.

Saul street upper car park in Preston has an enormous hole in the surface as soon as you drive in, its been like that for months and nothing has been done about it. The app is a joke, sometimes it'll work sometimes it won't, the markings on the car park are barely visible if at all and the parking charges themselves are ridiculously expensive. There's nothing good about evology parking whatsoever

Excellent customer service and responded to my email query within 24hrs and to the second query immediately. This level of service is sadly la king in lots of organisations. Kayleigh is a good example of an employee who takes pride in her job. Thank you

Daughter visiting Barnet Hospital to have a baby, knew there would be a number of visits so signed my car and my daughters car up for Evology Autopay so there would be no hassle at a time when there is plenty of stress to go around anyway.
My Daughter has just received a Parking Charge Notice because Evology didnt debit my card and pay Parking Eye.
I contacted Evology by Whatsapp and was initially told "Evology is simply a payment method....contact the operator". Responded with you didnt pay them as your app explicitly states you will so you cannot deflect the issue. Was then told AUTOPAY is unavailable at that carpark, and the only way you can find out of autopay is available is to search for the carpark in the app !!! Why would you think you had to do that when they advertise it as a drive in drive out ie and I quote "The system is super simple - just register your number plate and your payment details, then you never need to worry about parking payments again."
Apparently the signage on carparks doesnt tell you that Autopay doesnt work there as they believe that would be confusing !!
What a bunch of absolute idiots.

App not available in your region.
Tried paying for parking, parking meter doesn't work due to an error with printing and app says it's not available in my region. Can't wait to dispute the parking ticket...

Dreadful. They have taken the simple process of paying to park your car and turned it into a virtual obstacle course you have try and navigate through while searching for a 4/5G connection stood in the middle of a poorly maintained car park. No alternative payment methods.

Simple payment app & the team were quick to help & refund after I accidentally paid twice

I received a parking fine of £100 which timestamped my car entering Chase Farm hospital car park in the afternoon when I was actually at work in another hospital in central London where I work as a Cancer specialist nurse. No one else drives my car I live alone. I had appealed this attaching my paid receipt from the app when I had actually parked the same morning for my trauma counselling appointment however they have rejected my appeal citing lack of evidence. Essentially saying I am lying. Stressful enough attending these appointments without being charged a huge amount of money for parking at a time when my car was actually parked outside my house and I was at work. Unfortunately as I don’t take photos of my car when I park it on the street I have no evidence of this! As a goodwill gesture they have kindly allowed me to pay the reduced amount of £100!

I paid for the amount shown on the app which was accepted and receipted.
Following week I received a penalty charge notice for non payment.
JR hospital
Also had continual problems at the Horton Hospital in Banbury, now only use the machines inside
Stress when you least need it

Completely useless app and impossible to enter location number in order to pay. Wouldn't surprise me if this is some kind of scam. There is no other payment option and when trying to get help via the WhatsApp link there's no reply. How this company is still operating is a mystery.

Ridiculous app. Ive got the app, changed my registration and it congratulated me that the change was complete. A few days on and I checked that it showed on the app my new registration, and yes it still showed that my new reg was registered. Nearly 2 months later I parked and double checked the app showed my new reg. It does. I parked and 2 days later went on to see if it had logged my stay as it usually takes a few days. It wasn't showing. I tried to contact them to ask why and it kept taking me back to the app. I went onto the website and again takes me back to the app. Anyway I finally managed to get on the Web version which is completely different to the app, the app had updated but it hadn't updated my new reg on the website version! How bloody Ridiculous! I changed it on the Web page and email them to tell them that it hasn't updated and they said i only did it after I parked which I have explained I did it on the Web after but actually on the app which it wants you to download it was changed months prior. So dont get caught out as now I will get a fine for not paying. Basically scrap the app as it doesn't change it on the Web nor advise you to do so. Its like sending a bank payment to someone then them not getting it cos I did it via the app and not the Web page. Honestly so incompetent! Not worth the hassle at all.

Accidentally put the incorrect reg in, realized after paying so had to pay again as I was in a rush. Contacted them when I got home and been given a refund for one of the payments