Edinburgh Woollen Mill Avis 

I have at least 15 of the tee shirts from here that I have purchased over a few years. Recently got another 2 v neck Isle on line. Oh dear what has happened to the quality?.. absolute rubbish washed once, in a bag, and they have stretched. My daughter actually said I needed to buy some new ones and stop wearing old ones!! Enough said I think.

Delivery quick - refunds not so quick!!!! Waited for the relevant time lapse advertised to receive my refunds (two orders in quick succession) and when I didn't receive them I contacted EWM by email. Quick response but asked for proof of sending, which I did, and once they confirmed that the parcels had been received I then waited another week for the refund to be made and another five days for the refund to appear in my account. A total of five weeks from ordering!! Unfortunately will not be ordering anything else in the future.

I found one of their stores while visiting the UK recently and bought quite a bit of clothing at one of their stores. Upon my return I placed an order but it got lost in the mail, but EWM promptly refunded my payment. I then placed another order and it reached me promptly the second time. I plan to purchase additional clothing items in the near future. I find them to be very reliable and I really like the clothing they sell.

Very disappointing customer service by Peacocks (Part of Edinburgh Woollen Mill)

One item from my online return was rejected due to pet hair. Whilst I accepted that decision once photographs were provided, what followed was over two weeks of unnecessary delays, conflicting information and repeated chasing.

I was given incorrect information about my nominated collection store, received inconsistent responses from different members of staff and had to continually chase for updates. Rather than confirming when my own item had arrived at the store, I was repeatedly told to contact the store myself.

Peacocks have now admitted in writing that they provided incorrect information, that communication was inconsistent and that the service fell below their expected standards. However, despite acknowledging these failings, they offered nothing beyond an apology.

The issue wasn't the refund decision—it was the poor customer service afterwards.

Unfortunately, the whole experience has left me with little confidence in Peacocks' after-sales service and will not be purchasing anything further from them and will recommend the same to anyone else reading this.

Decent selection, though it wouldn't accept a coupon which was in date, so ended up paying more than i wanted.

Improve the attitude of shop assistant at the Lichfield shop. I returned a swimming costume today of which I asked at the time of purchase if that was ok to do. I was told that so long as I kept the plastic protection on the garment wore underwear and had my receipt it would be acceptable. This I did. However I had brought the card receipt and not the barcode receipt so I was told to have a look around to see if I wanted an exchange and also that it was "easier" to do that than to give me my money back! I questioned that and said easier for whom! This person was extremely balshy and exhibited an extremely poor customer service. I was offered a gift card which I declined as I had not seen anything in the store that I wanted to buy. I then suggested that as I had asked at the time of purchase that perhaps it would be a good idea to tell the customer to bring the receipt with the barcode on. The balshy assistant then kept up the attitude and said they couldn't do that for every customer and I said perhaps they should particularly when a customer had enquired about a possible return. I assume that this person was the store manager and I therefore suggest that the younger assistants do not follow in her attitudes towards customers and continue to exhibit a more cohesive stance and EWM I suggest you have a word in the ear of your front of house representative. I have now found the Barcode receipt I need and I will be returning soon to enable the "difficult" task of returning my money onto the card I want it returned to!

When you advertise 2 breakfasts for £10 on a sign at your front door and only serve breakfast rolls at full price it's illegal.

I ordered several pairs of mens shorts, all 42" waist. these were 'new in' according to the website. When they arrived not one pair was the same size let alone the correct size. One was 39.5", one 40.5" and the other 40.9" - all of them labelled as 42" waist. My husband was extremely disappointed and I had to go all the way in to town to send them back. Whats the point in selling things for them to be so ridiculously poorly made? Once Edinburgh Wollen Mill stood for something but It doesn't anymore. I will not buy from them again.

Have shopped in Ayr branch since it reopened. Now have a range of dresses, sweaters etc in my wardrobe. totally delighted with every item. Staff are helpful and go out of way to make this a pleasant experience. Lovethis shop

I have recently lost 3 stones in weight and have been looking for a new wardrobe and was very pleased to find an Edingburgh Wollen Mills shop in my local town of Worthing in West Sussex. Some of the items I purchased on line I purchased two sizes to ensure I purchased the right fit and today I went to my local store to return the couple of items that I purchased a duplicate . The lady working in the store was on her own and was on the phone to a lady who asked several questions and kept her on the line for some time which she could not really afford to do when she was supervising the whole shop with me and others coming into the store to be served.
It is very easy to complain about unhelpful or miserable, indifferent shop workers but very seldom are they praised. The lady in the EWM store was under pressure while I was waiting to be served and she kept mouthing an apology to me for keeping me waiting as she whipped around the store answering questions being asked of her by the lady on the phone. Yet, she kept her cool and was very polite to the telephone caller and I think that should be highlighted for praise as it would have been so easy to be less cool under pressure. It made me feel pleased to be shopping in that store.
It was unfortunate that the Manager had just popped out for a couple of minutes and is often the case that was when customers came into the store. Customers are entitled to ring the store when they have a question to ask and I was glad that she was given time to ask them and received a very polite and comprehensive response despite the assistant being as quick as she could to answer her questions.

The Stores are brilliant, they always have a brilliant selection of products which go well in any season and some fantastic offers on sale, particularly the bigger stores. Unfortunately what lets it down massively is the mail order service, on two occasions orders to Edinburgh have not been delivered, yet there isn't a problem when we order to our home address, Customer Services are also not much help at trying to resolve these issues either.

Had to return an item as the zip was faulty.
In the parcel was a sticky returns slip which informed me that I had to pay the return postage. Since the return was no fault of mine I requested that I be reimbursed the postage.This was declined. I also requested a replacement item but was given an item refund instead. Really not a way to run a business.

If you search voucher on ewm website it will come up the gift card which tells you it can be used in store or online. When you go to purchase one online it turns out you can only use online, no good for my mom in her 80s!! Ewm we're less than sympathetic and wouldn't change to in store card or refund me, not to mention the attitude of the person on the phone.
Order took a stupid time to arrive, i had paid by the voucher and PayPal. 2 mens tops had to be sent back, poor quality and out of proportion size wise. After 20 days no refund, evri hadn't updated the return for days!! Had to contact ewm, they won't refund money only on an e voucher, i have to go through this ridiculously poor service all over again having to order items I dont want for a substantial amount of money. NEVER AGAIN WILL I USE THIS COMPANY, THINK TWICE BEFORE ORDERING. IM STILL WAITING FOR REFUND AFTER A MONTH!! TRADING STANDARDS HERE I COME!!!

I would have given 0 stars but you can only give 1. Tavistock store staff member did not know how to do a online return. Had to call for Manager who then made me feel I was a Credit Card Fraud as my signature on the back of my card had clearly rubbed away and she needed proof of a signature to do a return. Having lived in the Town for 60 years and a well known respected member of the community I found this extremely insulting. There is only 1 member of staff in the Tavistock store who is worth her weight in gold, Ingrid. Come on Ewm update your returns system and train your incompetent staff. I was also appalled that a lady in a wheelchair had to stay outside of the store and not a accompany her husband as the 2nd door had to be opened and incompetent staff member didn't do this. I felt embarrassed for the poor lady left on the pavement. In this day and age of inclusion and the Equality Act Ewm and their incompetent staff fall very short. Absolutely disgusting

I visited their Portree store when on holiday and tried on a sweater which was a bit snug and no bigger size. I looked online and it was there in the next size up so I ordered it. It arrived on time 3 days later and it's lovely, very good quality. I also bought a sweater for myself and two for my husband from the Portree store, all really nice. The staff were friendly, helpful and the store is dog friendly.

I've been trying to call their customer service line for 2 days, no one ever answers, I have used EWM a few times but won't again.. still waiting for my delivery!

I didn’t even want to give one star!!! This company have not sent my parcel, do not answer my calls or emails and I will be going to my bank for a chargeback the minute the 30 days has passed. Do not buy from this company!!!

Order placed on 27th January....meant to be 2 days and click and collect. Now on EVRI they haven't updated tracking since 28th!!! I spoke to Michelle at EWM, but cant help as up to EVRI NOW!! how come companies like John lewis are able to deliver in 2 days,never any problems. I am guessing EWM have run out off stock and that's why not received it. And not replace it only refund which is ########## as birthday gifts!! So AVOID AVOID AVOID

Placed order 18th January 2026. In response to an email from Evri I updated my delivery on the 19th to my local post office which is an Evri parcel shop (no option to do this at the point of order & if we are out Evri throw parcels over our garden gate which I find unacceptable). At 13.55 on the 27th I emailed EWM and have had no response. On the 28th I had an email from Evri to say my parcel was ready for collection - this was followed a few minutes later by another email saying that my parcel couldn't be delivered that day. Since then I have heard nothing from either company so rang EWM today 2nd February. EWM's system shows the parcel as delivered to my P. O. on the 30th - presumably Evri expected me to know by telepathy that it had arrived there (IF it has arrived !). When I rang today I just wanted to cancel the order but apparently I can't - I have to collect the parcel and then go through the return process. Why doesn't EWM take this over and sort it out? Why do I have to have further inconvenience and delay? This is extremely poor.

I'm still waiting for a refund. The return was sent back on Wednesday, a week ago, and I still haven't received the money. The quality is also unsatisfactory.