I honestly can’t recommend Jasmine enough. Every time I’ve needed help, she has been incredibly supportive and knowledgeable. Not only is she always willing to assist, but she also explains every... Voir plus
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Lisez les avis des autres
I had a few discrepancies on my ledger and wanted to get them resolved and the account cleared down. I contacted Exclaimer and was directed to Edward Carter. I cannot thank Edward enough, everythi... Voir plus
dealt with Michael Sutcliffe in Exclaimer had problems with signature on mobile phone michael did a teams call and fixed problem but also showed me where I had gone wrong so not happen again. found hi... Voir plus
The support from the Exclaimer team has been amazing, 10 stars outta 10! Jasmine was very kind and helpful, especially during our 1 on 1 session where she pointed out some very useful tips and best p... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Exclaimer is the leading provider of email signature management solutions for Microsoft and Google email services. Its scalable cloud-based platform enables organizations to centrally manage and automate email signatures, ensuring regulatory compliance, operational efficiency, and brand consistency. Built for IT teams, Exclaimer simplifies administration by eliminating manual updates, reducing security risks, and maintaining full control over corporate email communications. Exclaimer delivers 20 billion email signatures from 9 million email account across 70,000 organizations annually. Its diverse customer base includes Sony, Mattel, Bank of America, NBC, the Government of Canada, the BBC, and the Academy Awards. For more information on Exclaimer, please visit www.exclaimer.com.
Coordonnées de contact
51 Eastcheap, EC3M 1DT, London, Royaume-Uni
- +44 (0)1252 531422
- customer-relations@exclaimer.com
- exclaimer.com
4,6
Excellent
243 avis
A répondu à 66 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Prompt, comprehensive support experience.
Suresh responded timely and sorted me out quite fast. Also he gave a proper explanation of what happened to cause the issue.
8 octobre 2025
Avis spontané
Réponse de Exclaimer
Thank you for the great feedback! We are very pleased to hear you had such a great experience with Suresh and thank you for choosing Exclaimer.
Out of date software, rude and insulting support
The software is really buggy and doesn't support direct HTML source. It can be really time-consuming to put together signatures, especially if you need variations across different locations, which we do.
I could make my peace with the poor software experience but at some point about a year ago, I ran into an issue where their system refused to accept our payment methods. I spent many, many hours trying to resolve this, being ignored by their international support.
When I finally, after almost 12 months, had someone from their actual HQ office get in touch with me to try to recover the payments that were owed. I was basically told that they accept millions of payments, there's no problem with their gateway, and it must be something that I'm doing wrong.
I'd strongly recommend looking at one of their many competitors.
7 octobre 2025
Avis spontané
Réponse de Exclaimer
We're really sorry to hear about the service you have received. We have since improved our service proposition since your original query and would appreciate if you would like to discuss this further if you wanted to reach out to us.
Réponse de Exclaimer
Thank you for the wonderful feedback! We're so glad our support team was able to help and thank you for choosing Exclaimer.
Veronica Diaz is awesome!
2 octobre 2025
Avis spontané
Réponse de Exclaimer
Thank you for the feedback! We’re thrilled to hear Veronica Diaz made a great impression. Thanks again for choosing Exclaimer
Excellent Customer Service from Stephen
Working with Stephen at Exclaimer has been a very pleasant experience. Stephen has been patient and clear throughout our transfer process and has made the experience a really good one. We started the transfer process with plenty of time to spare, but I feel that even if we hadn't, Stephen would have proactively ensured that our process woul have gotten over the line. Thank you Stephen!
1 octobre 2025
Avis spontané
Réponse de Exclaimer
Thank you so much for taking the time to share such a fantastic review!
We’re so pleased to hear that Stephen made such a positive impression and ensured your transfer process went smoothly from start to finish.
It’s wonderful to know that his clear communication and proactive approach made the experience a great one. We’ll make sure Stephen receives your kind words, feedback like this means a lot to the whole team.
Divya was quick to respond and really…
Divya was quick to respond and really helpful!
30 septembre 2025
Avis spontané
Réponse de Exclaimer
Thank you for sharing your feedback! We’re delighted to hear that Divya was quick to respond and provided such helpful support. We’ll be sure to pass along your kind words. Thanks for choosing Exclaimer.
Very quick and complete support
Had some questions about several functions and was helped very quick and correct. Thanks to Alan Stephenson
26 septembre 2025
Avis spontané
Réponse de Exclaimer
Thank you for sharing your 5 star review! We’re so pleased to hear that our support team was able to assist you quickly and thoroughly. Providing clear and efficient support is a top priority for us, and it’s great to know Alan Stephenson made such a positive impact. We’ll be sure to pass along your kind words to Alan. Thanks for choosing Exclaimer.
the good communications in case of my…
the good communications in case of my question
25 septembre 2025
Avis spontané
Réponse de Exclaimer
Thank you for your 4 star review and thanks for choosing Exclaimer.
Clear guidance on how to resolve my…
Clear guidance on how to resolve my issue
23 septembre 2025
Avis spontané
Réponse de Exclaimer
Thank you for your 5 star review and thanks for choosing Exclaimer.
Couldn't recommend Exclaimer highly…
Couldn't recommend Exclaimer highly enough, we've been very happy with the product and the customer service we have received even around our exit from Hanna-Maria in the help desk has been excellent. This is a company who upholds the values of customer service.
24 septembre 2025
Avis spontané
Réponse de Exclaimer
Thank you so much for your wonderful feedback! We’re so pleased to hear you’ve been happy with both the product and the customer service you’ve received. It’s especially great to know Hanna-Maria was able to support you so well. Thanks for choosing Exclaimer.
Renewed our subscription recently and…
Renewed our subscription recently and despite the need for chopping & changing, Harry Carter made the process really straightforward and nothing ever seemed liked a hassle
22 septembre 2025
Avis spontané
Réponse de Exclaimer
Thank you for your review! We’re so pleased to hear Harry made your renewal process straightforward, even with the changes needed. It’s great to know nothing felt like a hassle, we’ll be sure to share your kind words with him. Thanks again for choosing Exclaimer.
Great first impression to Exclaimer
This is my first time connecting with Exclaimer support & I must say that the service is wonderful. Harry was able to provide step by step instructions on the managing my client's subscription. Harry has been very responsive and able to escalate the case in a timely manner. The support team at Exlcaimer has been very helpful and friendly. Great customer service. Thanks Harry!!
18 septembre 2025
Avis spontané
Réponse de Exclaimer
Thank you so much for sharing your first experience with our support team! We’re delighted to hear Harry was able to guide you step by step and keep things moving quickly for your client’s subscription. It’s wonderful to know you found the team helpful and friendly, we’ll be sure to pass along your thanks to Harry.
Billing ownership change with Lalita Purohit
We really appreciate the excellent support provided by Ms. Lalita Purohit, who answered our questions quickly and efficiently. Thanks to her, we were able to transfer billing ownership quickly and with ease.
23 septembre 2025
Avis spontané
Réponse de Exclaimer
Thank you for your kind review! We’re so pleased to hear Lalita was able to answer your questions so quickly and make the billing ownership transfer smooth and easy. We’ll be sure to share your feedback with her. Thanks again for choosing Exclaimer.
We were up for renewal and Harry Carter…
We were up for renewal and Harry Carter from the Renewals Team were efficient in getting our contract renewed at the same price as the cheapest quote we sourced from another vendor. This shows that Harry and Exclaimer wanted to keep our business and ensure we have continuity of service.
22 septembre 2025
Avis spontané
Réponse de Exclaimer
Thank you for your review! We’re really glad to hear Harry made your renewal smooth and matched the best quote you found. Keeping your business and ensuring continuity of service matters a lot to us, and it’s great to know that came through. We appreciate your trust and look forward to supporting you this year and beyond. Thanks for choosing Exclaimer.
Promptly resolved technical issue
Suresh and Himesh were very keen to help with the Usage Report.
16 septembre 2025
Avis spontané
Réponse de Exclaimer
Thank you for your review! We’re so pleased to hear that Suresh and Himesh were able to help you quickly with the Usage Report. We’ll be sure to pass on your kind words to them. Thanks for choosing Exclaimer
Thank you very much for your fast and…
Thank you very much for your fast and efficient response to my request. Lalita did a great follow-up of the case and takes care until it was solved.
Exclaimer is a great application that resolved for our company the need of standard signatures on emails in a highly efficient method and a reasonable price.
17 septembre 2025
Avis spontané
Réponse de Exclaimer
Thank you so much for your kind review! We’re delighted to hear Lalita was able to support you so quickly and see your case through to resolution. It’s great to know Exclaimer has helped your company manage email signatures efficiently and cost-effectively, we really appreciate your feedback and recommendation.
My experiences with the Customer…
My experiences with the Customer Operations team have been outstanding, i would highly recommend Exclaimer as a partner to work with.
18 septembre 2025
Avis spontané
Réponse de Exclaimer
Thank you so much for your lovely review! We’re really happy to hear you’ve had such great experiences with our Customer Operations team. Your recommendation means a lot to us, and we’re delighted you’ve found Exclaimer such a good partner to work with.
Great!! - Jasmine Hotham-Tunnadine
very helpful - Jasmine Hotham-Tunnadine
17 septembre 2025
Avis spontané
Réponse de Exclaimer
Thank you for your 5 star review and we're glad Jasmine was able to help. Thanks for choosing Exclaimer.
Great service, quick response
Spoke to Lalita who responded very promptly and resolved my issue quickly. Great service and recommend the signature manager. Very easy to use and great support service.
17 septembre 2025
Avis spontané
Réponse de Exclaimer
Thank you for your 5 star review! We’re so glad Lalita was able to resolve your issue quickly and that you’ve found our email signature solution easy to use. We really appreciate your recommendation and are delighted you’re enjoying Exclaimer.
Renewal Assistance
For our upcoming renewal, I needed help with updating our company information as well as changing the number of licenses. Both Lalita Purohit and Karina Mashru and were responsive and able to assist with my requests and confirm my new renewal price.
15 septembre 2025
Avis spontané
Réponse de Exclaimer
Thank you for sharing your experience! We’re delighted to hear that Lalita and Karina were able to assist quickly and make your renewal process smooth. We’ll be sure to pass along your kind words to them. Thanks for choosing Exclaimer
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