Exclusive Lighting Ltd Avis 

195
•
TrustScore 5 sur 5

4,8

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

Staff in store were super friendly and helpful. Living out of the area we made the purchase online. This was an efficient and quick service and despite having placed the order on a Saturday, the item... Voir plus

Noté 5 sur 5 étoiles

The staff at Exclusive Lighting were so helpful with us in choosing our table lamp. The quality is lovely & we are delighted with this lamp which is the second lamp purchase we have made in 2 days wit... Voir plus

Noté 5 sur 5 étoiles

They have a great range of lighting at competitive prices. I ordered two table lamps and two shades. Joanne from Exclusive rang to suggest that the shades I ordered would be too small for the bases, a... Voir plus

Noté 5 sur 5 étoiles

Fabulous Company from start to finish. 2 beautiful outdoor lights ordered and loved them so much ordered another. When it arrived the glass shade was broken so sent an email. Customer service brillia... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Magasin de luminaires

Écrit par l'entreprise

We are a family run business with over 20 years experience selling all types of traditional, contemporary & modern lighting for every room in your home at affordable prices. We have an extensive showroom in Leeds. We have free parking for customers and are open 7 days per week with late night shopping on a Thursday.


Coordonnées de contact

4,8

Excellent

TrustScore 5 sur 5

195 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,8

Tous les avis

(195)

39 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 1 sur 5 étoiles

Customer assembly

The goods arrived in 2 cardboard boxes, and it was only on opening the first one that I realised that I had to assemble the lights myself. One look at the complicated instructions made me feel frustrated and annoyed. I spent close to £1,000 for 3 lighting fixtures that I am now supposed to assemble myself.
This requirement was not mentioned in-store and, frankly, at 82 years old, I cannot face doing this.
I won't shop at Exclusive Lighting again.

29 mai 2024
Logo de Exclusive Lighting Ltd

Réponse de Exclusive Lighting Ltd

Hi Mr Nicholson, I am sorry that you have not contacted us before leaving us a 1 star review!

The lights's you purchased from us in our showroom are extremely delicate and would not withstand being delivered on a courier if the crystal branches were attached to the frame. We would also want to avoid damage when installing them as they can be heavy for electricians when fully dressed.

If you wish to return them to us in store, we would gladly put the crystals on for you while you waited and had a drink in our cafe area. Please call us on 0113 245 9199 if you want to arrange a time to bring them in. Please be aware that they would have to be transported home very carefully if you wanted us to do this.

I look forward to hearing from you, Kind Regards Suzanne

Noté 5 sur 5 étoiles

Perfect service and…brillant staff

Perfect service and advice,exceptionally helpfull with super fast delivery

1 mai 2024
Logo de Exclusive Lighting Ltd

Réponse de Exclusive Lighting Ltd

Thank you so much for your review Richard, we look forward to seeing you in our store again!

Noté 5 sur 5 étoiles

Amazing lights as always .

Amazing lights as always .
Normally go to store to order but did it on line this time quick and easy ,very quick delivery.

30 mai 2024
Logo de Exclusive Lighting Ltd

Réponse de Exclusive Lighting Ltd

Thank you so much for your lovely review Denise, it is much appreciated!

Noté 5 sur 5 étoiles

Excellent service

Excellent service

30 mai 2024
Logo de Exclusive Lighting Ltd

Réponse de Exclusive Lighting Ltd

Thank you Tracy for leaving us a review!

Noté 5 sur 5 étoiles

Excellent service

I ordered a light on Wednesday, and contacted the shop to see if they could expedite delivery for me so I would have the light in time for electrician's visit. They were really lovely in helping and my light is here just 48 hours after ordering! Wonderful service. The light is perfect too, and was good value. I'll definitely be using Exclusive Lighting again in future.

17 mai 2024
Avis spontané
Logo de Exclusive Lighting Ltd

Réponse de Exclusive Lighting Ltd

I am so happy that we could help you find your light and get it delivered in time for you! Thank you for your lovely review!

Noté 5 sur 5 étoiles

Excellent communication

Called me not long after ordering online to let me know about timescales as not all items were in stock. Delivered what they could quickly. Offered alternatives for out of stock items and then regularly kept me up to date via email about delivery. Don’t mind waiting for good products when you’re kept up to date so well. Thanks!

28 février 2024
Logo de Exclusive Lighting Ltd

Réponse de Exclusive Lighting Ltd

Thank you so much for your review and your patience when waiting for items to arrive into stock. I am glad you were impressed with our service and communication.

Noté 5 sur 5 étoiles

Staff were very helpful

Staff were very helpful and sorted our queries easily. They were on hand to answer questions but also left us to discuss and decide on the choices we eventually made. A great selection of lights especially if you want something a little different. There are lights here for every room.

25 février 2024
Logo de Exclusive Lighting Ltd

Réponse de Exclusive Lighting Ltd

Thank you for taking the time to leave us this review... we really appreciate it!

Noté 4 sur 5 étoiles

Good Shopping Experience

Quick delivery, slight imperfection on lamp, a small piece of the fretwork was bent but not bad enough to warrant returning it. I fell in love with this lamp on the Next website but they no longer stock it. A bit more expensive at Exclusive Lighting but it was what I wanted as it matched my ceiling shade.

7 février 2024
Noté 5 sur 5 étoiles

Very pleased with both service and our…

Very pleased with both service and our new lamp.
We would definitely use them again and can recommend to anyone looking for a lighting product.

6 février 2024
Logo de Exclusive Lighting Ltd

Réponse de Exclusive Lighting Ltd

Thank you so much for your lovely comments regarding our products and service. We hope to see you again soon!

Noté 5 sur 5 étoiles

Speedy delivery and follow up email and…

Speedy delivery and follow up email and phone call to check that I’d received my item. Very impressed

5 février 2024
Logo de Exclusive Lighting Ltd

Réponse de Exclusive Lighting Ltd

I am glad you were impressed with our service... Thank you for your review!

Noté 2 sur 5 étoiles

We are very pleased with the product…

We are very pleased with the product but the sales person misled me.

30 janvier 2024
Logo de Exclusive Lighting Ltd

Réponse de Exclusive Lighting Ltd

I am sorry you misunderstood my offer and presumed the lamp already came with LED light bubs. If you wish to call me on 0113 245 9199, i will happily discuss further with you. So happy you are pleased with the product! Kind Regards the Owner, Suzanne

Noté 5 sur 5 étoiles

Minor assembly problem with lamp sorted…

Minor assembly problem with lamp sorted out efficiently by very helpful salesperson.

30 janvier 2024
Logo de Exclusive Lighting Ltd

Réponse de Exclusive Lighting Ltd

Aww thank you for your comments, please contact us if you require any further assistance. Kind Regards Suzanne

Noté 5 sur 5 étoiles

Great service

I wanted a 'mother and child' standard lamp for our living room which used LEDs for both the uplighter and the spotlight - both because they are energy efficient and having found linear halogen bulbs repeatedly failing within a short time. Reviews of the first one I could find with two LEDs suggested that the uplighter cast a fairly dim light, whereas Exclusive Lighting's one sounded, and is, much brighter and nearer to what we are used to. Reassured by the 5-year guarantee, I ordered it and was amazed by how quickly I received it and how very well and thoughtfully the protective packaging had been designed. It was easily assembled and looks good.

29 janvier 2024
Logo de Exclusive Lighting Ltd

Réponse de Exclusive Lighting Ltd

Thank you for reviewing your recent purchase from us, we are delighted to hear how impressed you are with it and our service!

Noté 5 sur 5 étoiles

Nice friendly staff with a good…

Nice friendly staff with a good selection in store

28 janvier 2024
Logo de Exclusive Lighting Ltd

Réponse de Exclusive Lighting Ltd

Thank you for your review, we hope to see you in our store again soon!

Noté 5 sur 5 étoiles

Lights purchased from Leeds store

Pleased with the service received by the team and their were very helpful

19 janvier 2024
Logo de Exclusive Lighting Ltd

Réponse de Exclusive Lighting Ltd

Thank you for your lovely comments regarding our team! We really appreciate it!

L’expérience Trustpilot

Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.

Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.

En savoir plus sur le parcours des avis sur Trustpilot.

Voici 8 conseils pour écrire des avis de qualité.

La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.

Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.

En savoir plus