Exclusive Repair Network Avis 

Incredible job on my car, you would never have known any damage even occurred. The colour match was immaculate. The entire process from start to finish was seamless. Thank you so much!

communication and understanding was very important to me and they did all that

Car was also washed and was immaculate on collection.. staff lovely in the reception desk..

Absolutely brilliant
I will use them again .

They were very attentive and kept me updated

Having experienced misfortune of car being hit from behind with lovely hole in rear bumper I was directed to scuffed up Swansea by exclusive repair network Car
My car was delivered back to me today repair amazing never know there had been a bump there absolutely delighted
Staff kept me informed of process were extremely friendly reassuring and professional
Went above and beyond
Highly recommended

The staff were polite and efficient,everything went well with my car repair.

Good service fast and efficient great communication, I can't fault them.

Everything went very smoothly and quick car came back looking like new again the garage were very helpful and kept me informed

Service was amazing from start to finish. Well before start. Kept informed at all times. And vehicle was ready ahead of schedule
Amazing.

Very professional work on repairing the damage on door and wheel rims. Highly recommend!

The car was collected, repaired and returned without a hitch. Thank you 👏👏

Great customer service. Very friendly and regular updates were available throughout. A really good experience and i would definitely recommend.

They did an excellent job on my car . I have been informed about the progress of repairs.

Awful.

Ideally I would like to leave zero stars.

My car was returned without proper repair, missing clear visual issues missed & ignored.

Company ignore all forms of communication, currently seeking legal advice to date unresolved.

Timeline of events below:

09/03/2026 | Original Collision
12/04/2026 | DH car collected from home address by the Accident Repair Hub (Emsworth)
31/04/2026 | DH car returned to home address by the Accident Repair Hub (Emsworth) - (ARH had the car for 19 days)
02/04/2026 | DH Telephone call, Initial calls and emails to garage in Emsworth (Accident Repair Hub) - explaining repair not completed. Advised ARH completed all repairs required, anything else is not accident related and then forwarded a internal email as a resolution.
20/04/2026 | DH took the car to a qualified mechanic to look at my car and diagnose obvious issues - cost £199 - mechanics advised repairs were obviously poor, completed to a sub-par standard, alongside there was a chrome trim missing from the replacement bumper.
20/04/2026 | DH Telephone call, with Exclusive Repair Network - reporting issues with repair - No update
23/04/2026 | DH Telephone call, Chase Exclusive repair network - advised no issues with the car and nothing further to be done.
24/04/2026 | ERN - Email asking me for images of the faulty repair.
24/24/2026 | DH Email, response providing quotation from a qualified mechanic - No response
29/04/2026 | DH Email, Chase up via email - No response
30/04/2026 | DH Email, Chase up via email - No response.
01/05/2026 | ERN Email, Confirmation this damage is collision related.
01/05/2026 | DH Email, Advising not happy for initial garage not suitable.
01/05/2026 | ERN Email, explaining nothing can be done regarding taking my car to a reliable mechanic and no timescale given for resolving issues despite admitting faulty repairs had taken place.
01/05/2026 | DH Email, Advising not acceptable solution and request for complaints procedure. - No response.
05/05/2026 | DH Email, Chase up via email, formal complaint raised and further chase and request for complaints procedure - No Response
06/05/2026 | DH Email, Chase up via email following no response.

If you are able to in any way stay away from this company.

Following my raise of a formal complaint seeking legal action and still ignored, I decided to post on a review website (Trustpilot), I received an automated response on stating someone will be in touch.

Stay away from this company, awful doesn't cover how bad the service is.

Very professional company, excellent job done and was kept aware of progress throughout repair. Nat was my contact and did an excellent job of keeping me appraised.

Great service, no hassle at all.
Very helpful through whole process, good communication.

From collecting my vehicle to the repairs updated on the repairs when needed and dropping the vehicle back was very professional and friendly

Would highly recommend this company
excellent work done on my car (insurance) im going back for more work i was very impressed

From start to finish they were very professional and quick to react. Took all the stress out of dealing with the process myself. In the end there was no disruption to my busy schedule. Top service!