Exec Pass Avis 

Would have given 5 stars if there was ability to download an invoice for fast track via the website.

It took a little time to receive the Fast Track passes but once received all was good. Well worth the cost as we flew through security at Malaga airport, the queue for 'general' security was very long so we were more than pleased that we went Fast track with Exec-Pass.

Thought I was buying a one off fast pass and see in my bank today that they are trying to deduct £79 in a subscription I did not want nor request. Avoid this company like the plague - sharp practice, especially if you are buying the fast pass on a phone.

Booked and paid but cannot access the passes. Not good.

I’m so annoyed that I fell for this.
Looks legit and I thought I was dealing with Gatwick Airport buying fastrack.
You then unwittingly subscribe to the company and then they charge you.
Avoid at all costs!

Like another user a few days ago .. I thought I was signing up for FastTrack (through Gatwick) and discovered that not only did they take £12 for the wrong date but then also have taken £79 out of my account.

I have emailed for a refund and can only say “buyer beware”!!

I thought it was the FastTrack for the actual airport . It’ll teach me not to rush but I also think that they are very lacking in transparency .

Doesn’t provide QR straight after paying (did t accept credit card the first 2 times but sit on the 3rd). Hence you think you’ve been duped. Only later when you check does a bar code arrival via email. Too late. After the event. And no idea still if it was legit or not. Terrible user experience.

Never used it before.

Hidden subscription in fast track process,
Stay away

Was quick to get through

I don’t want to leave a rwview

Easy to do and have done before.

A FastTrack service that creates extra hassle before you even reach the airport.
I paid for a one-off Newcastle Airport FastTrack pass and was told it would arrive “straight away”. The confirmation arrived without the actual pass, leaving me wondering whether I’d received what I’d paid for. The pass eventually became available a few minutes later—but even then, there was no simple PDF attachment. Instead: click a button, visit a website, download the file.
Why make such a basic transaction unnecessarily irritating? Take the payment, email the pass as an attachment, job done. Your current process turns that into a small obstacle course.
The delay was short; the uncertainty and needless fiddling were the problem. For a service selling convenience, that is a remarkably poor first impression. You’ve made me question whether I’ll bother buying it again.

My experience with this firm in clearing up misunderstanding/ confusion is very positive: they readily issued refunds when my issue was understood. Happy to recommend using their services

Scam … do not use! Hidden subscription fee of £79 per month

To many questions

Absolute scam of a company! DO NOT PURCHASE A FAST PASS THROUGH THIS COMPANY

Purchased a fast track through Luton airport (as far as i was aware!) But apparently exec pass is its own 3rd party company.

Apparently when you sign up for a fast pass you're signing up to a subscription, I had 4 emails and NOT ONE of them stated I was signing up to a subscription.

I did it in a hurry when I arrived at the airport, we had just had a terrible taxi ride there so I didn't pay enough attention to the fact it wasnt through luton airport.

I woke up today on day 3 of my holiday to a £79 bill!!!

Ive emailed to cancel for a refund (this is within my consumer rights) and to cancel further payments.

DO NOT GET SUCKED IN !!

confusing website