They refused to cancel my account and have charged me multiple times for the solo quarterly plan that I have not authorized. I keep requesting cancellation and to refund but they refuse. I have co... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Tive uma experiência excepcional com o atendimento do ExitLag. Não tenho mais jogado, então não tenho usado o ExitLag apenas por conta disso, mas não desativei a renovação. Mesmo assim, muito prontame... Voir plus
L'entreprise a répondu
They don't value customer service. I'm in the same situation as many of these reviewers, where I was charged for unintended periods. Upon cancelling, after I was charged, I lost any premium benefit... Voir plus
L'entreprise a répondu
Eles me ajudaram muito quando minha internet não era suficiente, e foram muito compreensivos quando eu cometi um erro. Recomendo MUITO mesmo, se você tem uma internet cansada, o impacto é insanamente... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
You'll always be patched through the most optimized route while on our system, guaranteeing a more stable server connection and better gameplay! https://www.exitlag.com/
Coordonnées de contact
Etats-Unis
- support@exitlag.com
- exitlag.com
3,4
Moyen
383 avis
A répondu à 98 % de ses avis négatifs
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Les gens ont aussi consulté
he was so fast at respoing i hope he…
he was so fast at respoing i hope he get a raise LOL! and thanks to exitlag to for these people who can do there job!
28 juillet 2025
Avis spontané
Réponse : ExitLag
Thanks for your feedback!
Scam company
Scam company, they try to lure you with 3 day free trial, but you never get it.
Then immediately want you to pay to use their service.
27 juillet 2025
Avis spontané
Réponse : ExitLag
Hello there,
We've requested some information to understand what happened. ExitLag free trial is totally free. You received it soon as you log in for the first time on the app.
The trial only does not work if it had been used before on the device.
They cant help they are just bad
26 juillet 2025
Avis spontané
Réponse : ExitLag
ExitLag's main purpose is to transform online competition into a fairer world, helping with several points such as, for example, ping/ms, stable connection, no packet losses.
If it doesn't work correctly, something may be wrong in some cases, small adjustments to the settings can significantly change the result.
It is important to highlight that ExitLag is a service that acts on your connection, so it can have a series of variables in relation to each user for different results.
That said, our Support team is always here to help you configure it in the best way to get the most out of ExitLag. :D
But for this type of process, we need some information about your device and your account, and we can carry out tests for more effective results. As I will need some personal information, and it may be a little longer conversation, I invite you to get in touch with our Support system, directly from ExitLag website, e-mail or our Discord channel, is that ok?
Réponse : ExitLag
Thanks for your feedback!
no la recomiendo
tengo 55 de ping sin el programa y con el programa me da 65 de ping .. es un asc.. nada recomendable esta app
24 juillet 2025
Avis spontané
Réponse : ExitLag
ExitLag's main purpose is to transform online competition into a fairer world, helping with several points such as, for example, ping/ms, stable connection, no packet losses.
If it doesn't work correctly, something may be wrong in some cases, small adjustments to the settings can significantly change the result.
It is important to highlight that ExitLag is a service that acts on your connection, so it can have a series of variables in relation to each user for different results.
That said, our Support team is always here to help you configure it in the best way to get the most out of ExitLag. :D
But for this type of process, we need some information about your device and your account, and we can carry out tests for more effective results. As I will need some personal information, and it may be a little longer conversation, I invite you to get in touch with our Support system, directly from ExitLag website, e-mail or our Discord channel, is that ok?
Roblox ping
I play Roblox competitively from the Middle East and connect to European servers, which are the closest/best. I tried multiple optimization setups, using ExitLag, but saw no real improvement in ping. Either my route is already well-optimized, or ExitLag didn’t help in my case. I expected better results, especially given the distance. (ExitLag being from what I heard, known to improve long distanced locations)
9 juillet 2025
Avis spontané
Réponse : ExitLag
ExitLag's main purpose is to transform online competition into a fairer world, helping with several points such as, for example, ping/ms, stable connection, no packet losses.
If it doesn't work correctly, something may be wrong in some cases, small adjustments to the settings can significantly change the result.
It is important to highlight that ExitLag is a service that acts on your connection, so it can have a series of variables in relation to each user for different results.
That said, our Support team is always here to help you configure it in the best way to get the most out of ExitLag. :D
But for this type of process, we need some information about your device and your account, and we can carry out tests for more effective results. As I will need some personal information, and it may be a little longer conversation, I invite you to get in touch with our Support system, directly from ExitLag website, e-mail or our Discord channel, is that ok?
The app is very good and the support is…
The app is very good and the support is also very attentive, 10/10
21 juillet 2025
Avis spontané
Réponse : ExitLag
Thank you for your feedback! We really appreciate it!
The lag is NOT Reduced
The lag is NOT Reduced, FPS is struggling with it running in the background. Ping is "maybe" stable at times, nothing drastically better compared to not having it installed. Overall it "doesn't" do as advertised, customer service is not existent, you have to put in a ticket and wait for an email, and you can't request a refund until they manually reply back.
Otherwise you need to file a claim with your card company, which most people prefer Not to do, just make it easy to refund, it's an obviously flawed product that cost a "premium" for what it claims to do, which is sometimes lower/stabilize ping and lag, and it didn't even do it half the time, those are the same exact odds as not having the service at all. - So, you have people paying money to do almost nothing, REALLY disappointing to see from a decent idea.
18 juillet 2025
Avis spontané
Réponse : ExitLag
ExitLag's main purpose is to transform online competition into a fairer world, helping with several points such as, for example, ping/ms, stable connection, no packet losses.
If it doesn't work correctly, something may be wrong in some cases, small adjustments to the settings can significantly change the result.
It is important to highlight that ExitLag is a service that acts on your connection, so it can have a series of variables in relation to each user for different results.
That said, our Support team is always here to help you configure it in the best way to get the most out of ExitLag. :D
But for this type of process, we need some information about your device and your account, and we can carry out tests for more effective results. As I will need some personal information, and it may be a little longer conversation, I invite you to get in touch with our Support system, directly from ExitLag website, e-mail or our Discord channel, is that ok?
Honestly just a cashgrab.
So basicly im having a German ISP "Deutsche Telekom" and they are known for having really bad peering especially to every single major Game Developer, with the exception of Valorant by the looks of it.
So because im suffering from Jitter in Counter Strike 2 i gave it a try but in all honesty, this isnt worth it.
Ping doesnt matter for anyone under Online Conditions, what matters the most is the Jitter and here Exitlag is a miserable failure too, because they arent actually properly measuring Jitter and they dont look like they are ensuring a Jitterfree Serverhost either.
It doesnt matter if a single Ping shows 11 milliseconds, if the Jitter in between those 1000 milliseconds within a single ping is varying between 30-100milliseconds for one or multiple Datapackets sent over UDP Protocol.
That said, ive found multiple Servers hosted by Exitlag that are so bad, that they actually make the connection and especially the Jitter issues way worse than it already is.
Like my Upload has usually 0-1ms Jitter, maybe 3-4ms every few seconds or so, so totaly fine and almost perfect network condition.
Running Exitlag over i.e. DE Falkenstein 01 Server it immediately kills the entire Upstream and causing Jitter well above 20-30 Milliseconds on regular basis.
That beeing said it causes issues in Counter Strike 2.
So in case you are looking for a good Counter Strike 2 experience which has absolutely tight requirements for Jitter (5ms Jitter at best for this game, otherwise it causes issues), Exitlag is not able to provide the perfection required to actually improve.
Maybe for some users it will cause an improvement if the connection itself hosted by the ISP is truly bad and useless to begin with but when seeking for perfect network conditions, such as reducing Jitter from 20-30 Milliseconds variation into less than 5ms, then Exitlag is failing just as much, as the ISP.
So in short having a stable 40ms Ping with 0 Jitter is way better than a Ping of 5 ms that has Jitter above 5milliseconds because those variations are actually causing problems in games, not the ping.
CS2 i.e. is so sensitive towards Jitter, that the client may freezes for a short period once you touch 20 milliseconds of Jitter in the Netgraph.
Players may teleport if you have too much Jitter in Downstream and if the Upstream is affected, then all of your inputs are affected and may lag back in time.
That beeing said, it doesnt look like Exitlag is ensuring a good Jitter of less than 5ms variation, servers look just as much overloaded, as in many other Services, that claim to be "gaming".
Edit:
So several times in a row by now ive also had Packetloss well above 40% inside the Upstream using this Service.
And Jitter Spikes around 90 ms in Downstream are also easily achieved with this service.
The Software didnt notice a thing and did not change the server either.
So basicly paying for nothing here.
17 juillet 2025
Avis spontané
Réponse : ExitLag
Hello there!
ExitLag's main purpose is to transform online competition into a fairer world, helping with several points such as, for example, ping/ms, stable connection, no packet losses.
If it doesn't work correctly, something may be wrong in some cases, small adjustments to the settings can significantly change the result.
It is important to highlight that ExitLag is a service that acts on your connection, so it can have a series of variables in relation to each user for different results.
That said, our Support team is always here to help you configure it in the best way to get the most out of ExitLag. :D
But for this type of process, we need some information about your device and your account, and we can carry out tests for more effective results. As I will need some personal information, and it may be a little longer conversation, I invite you to get in touch with our Support system, directly from ExitLag website, e-mail or our Discord channel, is that ok?
Fast replay ever from a support ticket…
Fast replay ever from a support ticket recommended ❤️
16 juillet 2025
Avis spontané
Réponse : ExitLag
Thank you for your feedback!
Does anyone know how to get it for free?
Does anyone know how to get it for free?
12 juillet 2025
Avis spontané
Réponse : ExitLag
ExitLag has a 3 days free trial only. To use you must subscribe after that!
Ping reduction don't work
Considering that I only had a three-day free trial of the program, I really don't want to write a bad review. I must admit that while the FPS boost does work (at least on my PC), it falls short of its primary promise of ping reduction. The ping didn't go down each time I chose a server and matched it in-game (Valorant) with the one the program recommended; on the contrary, it got worse. I didn't change the suggested settings; I just used everything on autopilot. However, I cannot even be certain that I was the cause of the problem.
8 juillet 2025
Avis spontané
Réponse : ExitLag
Hello there,
ExitLag's main purpose is to transform online competition into a fairer world, helping with several points such as, for example, ping/ms, stable connection, no packet losses.
If it doesn't work correctly, something may be wrong in some cases, small adjustments to the settings can significantly change the result.
It is important to highlight that ExitLag is a service that acts on your connection, so it can have a series of variables in relation to each user for different results.
That said, our Support team is always here to help you configure it in the best way to get the most out of ExitLag. :D
But for this type of process, we need some information about your device and your account, and we can carry out tests for more effective results. As I will need some personal information, and it may be a little longer conversation, I invite you to get in touch with our Support system, directly from ExitLag website, e-mail or our Discord channel, is that ok
Una persona llamada “Gus” me ayudo…
Una persona llamada “Gus” me ayudo mucho y muy rapido con mi reembolso, es muy atento y amable, MUY BUENA ATENCION!
11 juillet 2025
Avis spontané
Réponse : ExitLag
Gracias pelo feedback!
SCAM
SCAM, doesnt work. They pay youtubers to promote but doesn work and have a fishing.
2 juillet 2025
Avis spontané
Réponse : ExitLag
ExitLag's main purpose is to transform online competition into a fairer world, helping with several points such as, for example, ping/ms, stable connection, no packet losses.
If it doesn't work correctly, something may be wrong in some cases, small adjustments to the settings can significantly change the result.
It is important to highlight that ExitLag is a service that acts on your connection, so it can have a series of variables in relation to each user for different results.
That said, our Support team is always here to help you configure it in the best way to get the most out of ExitLag. :D
But for this type of process, we need some information about your device and your account, and we can carry out tests for more effective results. As I will need some personal information, and it may be a little longer conversation, I invite you to get in touch with our Support system, directly from ExitLag website, e-mail or our Discord channel, is that ok?
Team help me to find problem with lag…
Team help me to find problem with lag in my game.
5 juillet 2025
Avis spontané
Réponse : ExitLag
Thank you for your feedback! We really apreciate it!
Website is unstable
Lag reduction works occasionally, sometimes not at all and sometimes it instead just stops your internet connection all together. Exitlags website is VERY laggy and trying to cancel the membership took several days of trying, even having to reach out to support because that part of the website just showed an error code. When it worked it took many minutes just to load.
5 juillet 2025
Avis spontané
Réponse : ExitLag
ExitLag's main purpose is to transform online competition into a fairer world, helping with several points such as, for example, ping/ms, stable connection, no packet losses.
If it doesn't work correctly, something may be wrong in some cases, small adjustments to the settings can significantly change the result.
It is important to highlight that ExitLag is a service that acts on your connection, so it can have a series of variables in relation to each user for different results.
That said, our Support team is always here to help you configure it in the best way to get the most out of ExitLag. :D
But for this type of process, we need some information about your device and your account, and we can carry out tests for more effective results. As I will need some personal information, and it may be a little longer conversation, I invite you to get in touch with our Support system, directly from ExitLag website, e-mail or our Discord channel, is that ok?
Comprehension was sub-par
Comprehension was sub-par. It had me wondering if I chose the wrong language option but I selected English correctly. Didn't even fully answer my questions and just went off of script it seems.
5 juillet 2025
Avis spontané
Réponse : ExitLag
Hello!
I've asked some information in order to check what happened.
Hope to hear from you soon!
Unfair Autopay Policy — No Refund Even After Immediate Action
I was auto-charged $7.50 for a subscription I did not intend to renew. As a student, that money mattered. I noticed the charge immediately and reached out through email, Discord, and live chat — only to be told that because it was an autopay, a refund wasn’t possible under any circumstances.
Even though I acted in good faith and requested support within minutes, ExitLag’s team refused to help, hiding behind rigid terms with no room for exception or common sense. The support agent was polite but powerless — even escalating the issue wasn’t guaranteed to go anywhere.
I asked for an exception or at least human review, but was repeatedly told there’s “no option” to refund autopay renewals. This shows a clear lack of flexibility and empathy toward genuine users who make simple mistakes.
If you’re going to use ExitLag, be extremely careful with the autopay system. You won’t get a second chance — even if you act right away.
2 juillet 2025
Avis spontané
Réponse : ExitLag
Hello there!
We're sorry that you have gone through that. ExitLag's terms of service are very clear regarding subscription and refunds, when a subscription is not cancelled and a renew take place, a refund is not available.
Keep in mind that subscription can be cancelled anytime that you want and you'll still have access to your paid days, so you can avoid an auto renew whenever you want to.
Good service.
2 juillet 2025
Avis spontané
Réponse : ExitLag
Thank you for your feedback! We really apreciate it!
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