They refused to cancel my account and have charged me multiple times for the solo quarterly plan that I have not authorized. I keep requesting cancellation and to refund but they refuse. I have co... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Tive uma experiência excepcional com o atendimento do ExitLag. Não tenho mais jogado, então não tenho usado o ExitLag apenas por conta disso, mas não desativei a renovação. Mesmo assim, muito prontame... Voir plus
L'entreprise a répondu
They don't value customer service. I'm in the same situation as many of these reviewers, where I was charged for unintended periods. Upon cancelling, after I was charged, I lost any premium benefit... Voir plus
L'entreprise a répondu
Eles me ajudaram muito quando minha internet não era suficiente, e foram muito compreensivos quando eu cometi um erro. Recomendo MUITO mesmo, se você tem uma internet cansada, o impacto é insanamente... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
You'll always be patched through the most optimized route while on our system, guaranteeing a more stable server connection and better gameplay! https://www.exitlag.com/
Coordonnées de contact
Etats-Unis
- support@exitlag.com
- exitlag.com
3,4
Moyen
383 avis
A répondu à 98 % de ses avis négatifs
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Les gens ont aussi consulté
Great and fast support
i was very frustrated with the problem of not beeing able to force conecctions and the team helped me very quickly
26 août 2025
Avis spontané
Réponse : ExitLag
Thank you for your positive feedback! We really appreciate it!
Does Not Work, Will Disconnect you from Games, Horrible business practices
I've been an ExitLag subscriber for 4 months, at first it gave me SLIGHTLY better ping, (for example, from 22 down to 19,) but it was placebo amounts. that even pro players would not pay for.
In the past couple of months, it has started to make my ping raise amounts that are noticeable during gameplay, giving me input delay and an overall worse experience than I would have had if I did not open their software to begin with.
Now, there has recently been a bug where their software will randomly try to refresh or reconnect or something, resulting in myself and SEVERAL other Fortnite players, even Tier 1 professional players, being kicked from tournament matches because ExitLag disrupted their connection, all while the company sits in silence. They have also refused to provide any refunds for their scam of a software that quite literally does not work and will disconnect you from any online matches. Stay away from Exitlag.
26 août 2025
Avis spontané
Réponse : ExitLag
Hello there!
ExitLag's main purpose is to transform online competition into a fairer world, helping with several points such as, for example, ping/ms, stable connection, no packet losses.
If it doesn't work correctly, something may be wrong in some cases, small adjustments to the settings can significantly change the result.
It is important to highlight that ExitLag is a service that acts on your connection, so it can have a series of variables in relation to each user for different results.
That said, our Support team is always here to help you configure it in the best way to get the most out of ExitLag. :D
But for this type of process, we need some information about your device and your account, and we can carry out tests for more effective results. As I will need some personal information, and it may be a little longer conversation, I invite you to get in touch with our Support system, directly from ExitLag website, e-mail or our Discord channel, is that ok?
aweasome service!
26 août 2025
Avis spontané
Réponse : ExitLag
Thank you for your positive feedback! We really appreciate it!
This product is so shit in Fortnite it…
This product is so shit in Fortnite it does so I have 100 packet loss and I lag when using this is so shit
24 août 2025
Avis spontané
Réponse : ExitLag
Hello there!
ExitLag's main purpose is to transform online competition into a fairer world, helping with several points such as, for example, ping/ms, stable connection, no packet losses.
If it doesn't work correctly, something may be wrong in some cases, small adjustments to the settings can significantly change the result.
It is important to highlight that ExitLag is a service that acts on your connection, so it can have a series of variables in relation to each user for different results.
That said, our Support team is always here to help you configure it in the best way to get the most out of ExitLag. :D
But for this type of process, we need some information about your device and your account, and we can carry out tests for more effective results. As I will need some personal information, and it may be a little longer conversation, I invite you to get in touch with our Support system, directly from ExitLag website, e-mail or our Discord channel, is that ok?
Their support doesn't answer our messages
After a month for some reason i started have packet loss using ExitLag but thats not the problem, I tried to contact their support while i have paid 100 euros to them for a year and after 10 days of them giving faulty solutions, I discovered that they probably bought cheaper routing services without informing us, and rn their support doesnt answer a lot of people messages including mine too for 3 days now
24 août 2025
Avis spontané
Réponse : ExitLag
Hey!
ExitLag's main purpose is to transform online competition into a fairer world, helping with several points such as, for example, ping/ms, stable connection, no packet losses.
If it doesn't work correctly, something may be wrong in some cases, small adjustments to the settings can significantly change the result.
It is important to highlight that ExitLag is a service that acts on your connection, so it can have a series of variables in relation to each user for different results.
That said, our Support team is always here to help you configure it in the best way to get the most out of ExitLag. :D
But for this type of process, we need some information about your device and your account, and we can carry out tests for more effective results. As I will need some personal information, and it may be a little longer conversation, I invite you to get in touch with our Support system, directly from ExitLag website, e-mail or our Discord channel, is that ok?
El mejor software para reducir latencia en juegos
Probé varios softwares de reducción de latencia (como proxies o VPNs optimizadas para gaming) y finalmente di en el clavo con ExitLag.
Mi proveedor de internet es el mejor de la zona y funciona muy bien en general, pero en servidores brasileños tenía mucho lag y pérdida de paquetes, mientras que amigos del mismo país no lo sufrían. Así que descarté que el problema fuera del juego. Probé ExitLag gracias a sus 3 días de prueba gratuita, sin necesidad de ingresar ningún medio de pago, y me enamoré al instante.
La interfaz es moderna e intuitiva; no tardé nada en descubrirla, aunque solo uso la función de "Conexiones". Me solucionó el problema inmediatamente, y lo brillante es que, si llega a perder la conexión (que nunca he experimentado ni lag ni pérdidas), no te desconecta del servidor del juego. Puedes activarlo o desactivarlo en cualquier momento, aunque yo nunca más lo apagué.
El precio es razonable, incluso más barato que sus competidores y puedo asignar la cantidad de aplicaciones que quiera con el servidor que prefiera. Algunas compañías alternativas solo permiten una conexión a la vez.
Si buscas un software de este tipo, definitivamente inclínate por ExitLag, al menos, haz la prueba de 3 días gratuita.
21 août 2025
Avis spontané
Réponse : ExitLag
Thank you for your positive feedback! We really appreciate it!
Detailed and step-by-step guidance to…
Detailed and step-by-step guidance to fix the issue with polite support staff
21 août 2025
Avis spontané
Réponse : ExitLag
Thank you for your positive feedback! We really appreciate it!
ExitLag - Trustable Gaming VPN
I have been subscribing ExitLag for many years due to my ISP routing to any game servers some time caused a lot of trouble. From Guild Wars 2 to Foxhole, all went smooth. Even I had issue with Foxhole, I contacted ExitLag technical support team, they listened and fixed the problem for me and the community. Greatest gaming VPN ever.
21 août 2025
Avis spontané
Réponse : ExitLag
Thank you for your feedback!
Don't buy this, it does not work!
I've been using ExitLag for 1 month now and it does not work.
I have had "microstutters" or latency/ping spikes and hoped this would fix this. My main games have played being CS2, League of Legends, Path of Exile 1, Runescape and I still have same problems I did before.I still warp and freeze occationally, warp into Lux's Q, get shot dead when im behind walls, get 1 shot when I open strongboxes and lose ticks when I pray flick in the Inferno. I've tried multiple different routing diagrams, playing with VPN on, played with VPN off and it does not work at all.
Don't buy this, it's a waste of money, just upgrade your internet if you have the possibility.
19 août 2025
Avis spontané
Réponse : ExitLag
ExitLag's main purpose is to transform online competition into a fairer world, helping with several points such as, for example, ping/ms, stable connection, no packet losses.
If it doesn't work correctly, something may be wrong in some cases, small adjustments to the settings can significantly change the result.
It is important to highlight that ExitLag is a service that acts on your connection, so it can have a series of variables in relation to each user for different results.
That said, our Support team is always here to help you configure it in the best way to get the most out of ExitLag. :D
But for this type of process, we need some information about your device and your account, and we can carry out tests for more effective results. As I will need some personal information, and it may be a little longer conversation, I invite you to get in touch with our Support system, directly from ExitLag website, e-mail or our Discord channel, is that ok?
very good and fast customer service
very good and fast customer service, they are very helpful
18 août 2025
Avis spontané
Réponse : ExitLag
Thank you for your feedback!
one of the best ping fixer ever!!!
16 août 2025
Avis spontané
Réponse : ExitLag
Thank you for your feedback!
Product and Support feedback
A really helpful product that works really well and a really good support. Just had my first issue after 6 months of using Exitlag and got fixed really fast with their support.
13 août 2025
Avis spontané
Réponse : ExitLag
Thank you for your feedback!
Ping is bad
Not good. After downloading it, tweaking, restarting, the only thing that happened was that my ping increased to 70+ instead of ~40. Could just be my problem, but honestly if you are having ping issues might aswell spend your money on a new internet.
12 août 2025
Avis spontané
Réponse : ExitLag
ExitLag's main purpose is to transform online competition into a fairer world, helping with several points such as, for example, ping/ms, stable connection, no packet losses.
If it doesn't work correctly, something may be wrong in some cases, small adjustments to the settings can significantly change the result.
It is important to highlight that ExitLag is a service that acts on your connection, so it can have a series of variables in relation to each user for different results.
That said, our Support team is always here to help you configure it in the best way to get the most out of ExitLag. :D
But for this type of process, we need some information about your device and your account, and we can carry out tests for more effective results. As I will need some personal information, and it may be a little longer conversation, I invite you to get in touch with our Support system, directly from ExitLag website, e-mail or our Discord channel, is that ok?
monstrous customer service.
I'm assuming I wanted to try the service, and the best it offers is a 2-3 ms improvement in ping, unless you have a poor connection, but in that case, give your money to a better IP, not them. But the most appalling thing is the customer service, which hides behind predatory policies like automatic, non-refundable renewal (I haven't used a single day of my subscription since the previous one expired), which is enabled by default and applies to any credit card you have on file. I was charged the full amount of my three-month subscription without authorization (since my primary credit card was blocked) to a credit card that isn't mine and was left on file because they have no qualms.
7 août 2025
Avis spontané
Réponse : ExitLag
Thank you for sharing your feedback with us. We’re sorry to hear about your experience and understand your concerns.
Please note that our subscriptions are set to auto-renew by default, as outlined during the sign-up process, and unfortunately renewal charges are non-refundable. That said, we completely understand how frustrating unexpected charges can be.
Regarding the service itself, while some users see smaller improvements in ping, others—especially those with less stable connections—benefit more noticeably. Our technical support team is always available and more than happy to work with you to optimize your setup so you can get the best possible performance.
If you’d like, we can connect you directly with our support specialists to walk through your configuration and ensure you’re getting the most out of your subscription.
Thank you again for your message. We truly value your feedback and the opportunity to improve.
Shitty support
21 juillet 2025
Avis spontané
Réponse : ExitLag
Hey there!
What happened? Could you please reach out us on support@exitlag.com?
Does not work. Kinda scam!
Free trial and a waste of time after! First no improvement at all. Often language switches into Spanish, idk why... 2nd I am stil waiting for my steam gift card after my costumer review. So just another scam! Price crazy too!
28 juillet 2025
Avis spontané
Réponse : ExitLag
ExitLag's main purpose is to transform online competition into a fairer world, helping with several points such as, for example, ping/ms, stable connection, no packet losses.
If it doesn't work correctly, something may be wrong in some cases, small adjustments to the settings can significantly change the result.
It is important to highlight that ExitLag is a service that acts on your connection, so it can have a series of variables in relation to each user for different results.
That said, our Support team is always here to help you configure it in the best way to get the most out of ExitLag. :D
But for this type of process, we need some information about your device and your account, and we can carry out tests for more effective results. As I will need some personal information, and it may be a little longer conversation, I invite you to get in touch with our Support system, directly from ExitLag website, e-mail or our Discord channel, is that ok?
ExitLag revoked 1300-day subscription and deleted my activation history — after their own system mistake
I redeemed 40+ 1-month ExitLag codes in June 2025. All codes were accepted through their official website — no warnings, no errors, and my subscription was extended to over 1300 days.
Weeks later, I logged in and saw that my entire subscription was gone. Worse — they deleted my activation history completely. I contacted support with full screenshots, but they just replied that "only one code was allowed" and claimed it was justified, even though their own system accepted the keys and showed the extended time.
This was not an exploit. I followed their interface as a normal user. They failed to enforce their own rules — and instead of owning the mistake, they silently wiped everything.
I'm seeing others report the same thing: revoked time, no refund, deleted logs, and even bans on Discord when asking questions.
I’ve used ExitLag for a long time, but after this behavior, I can’t trust the company anymore. If you’re considering using them — be very careful. They can take your subscription away at any time and act like nothing happened.
Update (Aug 29, 2025): ExitLag’s reply here is misleading. Their system did not “automatically” invalidate codes — it granted me 1300+ days, then manually removed them weeks later and erased the activation logs. This is not automatic enforcement, this is retroactive deletion.
1 août 2025
Avis spontané
Réponse : ExitLag
We’d like to clarify that the Discord Nitro promotion always followed clear and transparent rules, publicly available from the very beginning. As stated in the official terms, each user is allowed to redeem only one promotional code during the campaign. If multiple codes are used on the same device or account, the system automatically invalidates the extras — granting access for just one month.
Here are a few important points:
The codes were provided for free to eligible users with an active Discord Nitro subscription.
They were intended exclusively for personal use and are not meant to be sold, traded, or reused.
ExitLag does not sell or distribute these promotional codes outside the campaign, and we are not responsible for issues arising from third-party sources.
If a user obtained a code through unofficial means or attempted to redeem more than one, that behavior falls outside the scope of the promotion’s terms — and the system acts accordingly to preserve the integrity of the offer.
For more details, the official FAQ from Discord is available here:
:link: https://support.discord.com/hc/en-us/articles/32435570601879-1-Month-of-ExitLag-Solo-Plan-for-Discord-Nitro-Users-Promo-FAQ
We remain available if you have any further questions.
Scammed me of 19 pre-paid codes
Scammed me of 19 pre-paid codes (1 month each)
I bought and redeemed 20 codes but I only got 1 month of subscription and they don't even reply to my support ticket.
I've been using ExitLag for years but now that they scammed me I don't think I'll be using their services anymore.
There are other apps that provide better connections and costumer services
1 août 2025
Avis spontané
Réponse : ExitLag
We’d like to clarify that the Discord Nitro promotion always followed clear and transparent rules, publicly available from the very beginning. As stated in the official terms, each user is allowed to redeem only one promotional code during the campaign. If multiple codes are used on the same device or account, the system automatically invalidates the extras — granting access for just one month.
Here are a few important points:
The codes were provided for free to eligible users with an active Discord Nitro subscription.
They were intended exclusively for personal use and are not meant to be sold, traded, or reused.
ExitLag does not sell or distribute these promotional codes outside the campaign, and we are not responsible for issues arising from third-party sources.
If a user obtained a code through unofficial means or attempted to redeem more than one, that behavior falls outside the scope of the promotion’s terms — and the system acts accordingly to preserve the integrity of the offer.
For more details, the official FAQ from Discord is available here:
:link: https://support.discord.com/hc/en-us/articles/32435570601879-1-Month-of-ExitLag-Solo-Plan-for-Discord-Nitro-Users-Promo-FAQ
We remain available if you have any further questions.
Shit company after I bought 24 of 1…
Little bit better ping but the packet loss is insane you shots and keys you press they will not count which is useless to have better ping in that case if the packet loss is 40-50%
In addition that shit company who sponsors many streamers are bunch of gready scammers after I bought 24 of 1 month keys and redeemed them I ended up using only 1 month and ExitLag switched my sub from Desktop & Mobile to only Mobile ?? and the reason I found that they made keys to be redeemed only 1 per account and they allowed people to redeem them first days and then they fixed that by not letting you redeem them more than 1 time.
But for people who already redeemed them after 1st month they switched the sub for them to mobile only and SCAMMED all the customers to fix their mistake by doing another one by Scamming us.
When I complained on discord on the chat about the issue a random kid moderator named "Gabrieltxu" Banned me for 7 Days :D
1 août 2025
Avis spontané
Réponse : ExitLag
We’d like to clarify that the Discord Nitro promotion always followed clear and transparent rules, publicly available from the very beginning. As stated in the official terms, each user is allowed to redeem only one promotional code during the campaign. If multiple codes are used on the same device or account, the system automatically invalidates the extras — granting access for just one month.
Here are a few important points:
The codes were provided for free to eligible users with an active Discord Nitro subscription.
They were intended exclusively for personal use and are not meant to be sold, traded, or reused.
ExitLag does not sell or distribute these promotional codes outside the campaign, and we are not responsible for issues arising from third-party sources.
If a user obtained a code through unofficial means or attempted to redeem more than one, that behavior falls outside the scope of the promotion’s terms — and the system acts accordingly to preserve the integrity of the offer.
For more details, the official FAQ from Discord is available here:
:link: https://support.discord.com/hc/en-us/articles/32435570601879-1-Month-of-ExitLag-Solo-Plan-for-Discord-Nitro-Users-Promo-FAQ
We remain available if you have any further questions.
O Gus foi bem tranquilo e amigavel
O Gus foi bem tranquilo e amigavel. Gostei imenso do suporte
28 juillet 2025
Avis spontané
Réponse : ExitLag
Obrigado pelo feedback!
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