Expert.ie Avis 

Website says 5-7 days for large appliances delivery that’s a lie
They don’t answer the phone and basically ignore messages

I have had a 60-day "pantomime" experience with Expert Ireland that has now been escalated to my solicitor.

I was sold a 120W device but sent a 60W one. When I requested a refund, the "Expert" management team engaged in a calculated campaign of deception.

The Deception:
They sent me a photo of a computer screen claiming a DPD collection was "organized" and then blamed the driver for "failing" to show up. However, I verified this with DPD Ireland directly. The courier confirmed they had no record of the booking. Even more shocking, the photo the manager sent as "proof" actually showed the status as "CANCELLED" on their own portal.

They forced a man who is housebound for medical treatment to wait all day for a "phantom" van they knew was never coming.

The Harassment:
Even after I revoked permission for phone contact and CC'd the CCPC, they continued to call my private number from 087 mobiles.

They only issued a refund once a legal deadline was set and they realized I had the documentary proof of their DPD "Ghost Booking."

Advice to Consumers: Check your records, verify everything they say with the courier, and don't let them bully you. If you are in County Clare or anywhere else—stay away. This matter is now with my legal counsel on Bindon Street.

Date of Experience: January 2026

Ordered a Fridge to replace one that suddenly stopped working on 30th December. Needed it quick but did expect delivery to take a week or little more because of New Years. Order email confirmed on 30th, but rang Expert on Monday 5th January as order not updated with expected delivery date. Was told then that order was only being processed as they were closed over Christmas break, but that I should get confirmed date that evening. I noticed that morning that their site now said the fridge I ordered was not in stock anymore. Nothing changed that evening, so next morning I ring back and am told again that order is not yet processed, but I will be told by afternoon/evening. Again no confirmation received and calls not answered (from 3.50pm onwards). Ring back the next morning to finally be told that they don't have the fridge anymore and can't fulfil the order. I now have to wait for a refund (which has to go through Humm, because I paid with that service) and then order the fridge from somewhere else which means another week or more with no fridge.

A computer stock error is annoying but can be forgiven, but not being honest about stock and dragging this out for days means I'll never shop with Expert again.

It said free delivery on line, I rang shop in Sligo because I wanted it delivered to Sligo, ordered item i mentioned free shipping gave address, was told sale sale had gone through and it would be 30eu delivery for a cd player, I immediately cancelled, I should have been informed about shipping cost before sale went through, now have to wait up to 5 days for refund, buyer beware, free shipping only online orders, even at that 30eu for local delivery is crazy

I ordered an air fryer on the 29th and was told I could collect it on Wednesday, or definitely by Friday. When I called again on Wednesday, I was informed that the order had not been placed. The staff said they would order it again ASAP and advised me to collect it on Friday.

When I called on Friday, I was once again told that it had not been ordered and was then advised to collect it on Monday instead.

I chose to buy from EXPERT because it was €15 cheaper, but now I’ve had to wait far longer than promised just to keep that lower price. Very poor service and communication.

Highly unrecommended.

AWFUL! Ordered a GoPro handle received a totally wrong delivery. Contacted them, was told to email a picture of wrong item, nothing back. Rang the office was told it would be dealt with nothing! Rang again with a struggle to actually get some to talk to again was told it would be dealt with. Finally I rang again because I heard nothing to be told that I will be refunded! This went on for 3 weeks!

I would rather give this company 0 stars but that it not an option.

Placed an order for a small item 10 days ago, there systems were down apparently so the money was taken form bank but no confirmation email of purchase. Had to ring to get this. I then got a confirmation email which said delivery within 3-5 working days.

Nothing arrived, I then went to chase this 4 ignored emails and 25 calls with no answer on their main number I finally got through. My order hadn’t even left the warehouse one more day I received a tracking number for DPD

A message from DPD yesterday with hour slot stayed in all day no one came. Message from DPD at 8pm tried to deliver no one home.

A message from DPD today same this with hour slot stayed in all day still her now and no one has been to my door but low and behold another message from DPD to say tried to deliver no one home

Tried to get back on to expert.ie called them 10 times this afternoon and AGAIN NO ANSWER, two emails sent with no reply.

Absolutely shocking service from both Expert and DPD. Highly recommend to never order from this company

Very poor customer service. Was due a refund as phone wasn't in stock and the matter was handled extremely poorly with paulette sending unprofessional emails. She then told me she had put through my refund i hadn't seen any sign of the refund so i decided to ring and inquire. The person on the phone told me that there hadnt been a refund put through until this morning which is around a week after the day i emailed paulette. Again, very poor customer service. Will not be buying from here again

I ordered and fully paid for a phone 2 weeks ago. It has not been delivered, when I contacted them about this they said it was a glitch in their system and they would fix it.
I have sent several emails and no reply also ringing head office with no answer.

Ordered my items last Friday, got an email Monday to say items shipped but no tracking number. I recieved 1 item from my order on Tuesday. No update email to say other items would be shipped at a later date or no sockets with item recieved to advise the same. Emailed them twice Tuesday finally got a response to say the other items would be shipped separately and that I'd get an update on delivery dates. No update received from expert. Got a notification from DPD Friday morning to say they had my delivery still didn't know which items were coming and if any weren't. Still missing an item after delivery. No update from expert.ie about where my final item is. Disaster of a website, tracking system and customer service. Will never buy from them again online.

Shocking, just shocking. You must need a degree in lying your ass off to working for this company because all they do here is lie when you finally get an answer from them. I ordered a TV that took 2 weeks to deliver when it says 3 to 5 working days, don't believe that nonsense. When the TV finally arrived the screen was broken, you better believe I was pissed off especially after waiting double the time for delivery. I would NEVER use the cowboys again.

Ordered a TV for delivery in 3-5 working days, received email confirmation and money withdrawn from visa. Day 6 now and no sign of delivery.
Received email from expert store in Laois to say purchase had NOT been completed, when I rang the store they knew NOTHING about this email or order! Have emailed and messaged expert.ie , no reply to either. Thankfully visa can recoup the money as a fraudulent purchase but this could take weeks.
Avoid at all costs,

Ordered dishwasher. Shop unable to tell me when it would be delivered, stated it was up to courier. When delivered, it would not work. Shop insisted it was an installation issue. Kept asking what was wrong, but I can’t describe a technical issue except to say it wasn’t working. Technician called and fixed machine, so therefore wasn’t an installation issue. Machine stopped working a few weeks later. Same thing again, being questioned on what was wrong. Shop again stated issue was between me and original supplier, I advised them it was their issue to fix. I could not get any confirmation on when issue would be fixed. Only when I told them to take back the machine did they listen and had a replacement, different brand, machine available immediately. Will never buy from expert again.

Ordered a fridge freezer on August 25th where it stated it would be delivered within 5-7 working days.
Got confirmation email within minutes. After that- radio silence. Day 5 nothing, day 6 nothing, I call the helpline number on day 7, no answer. Submit an online query form- no response. Day 8 I call again and get through. Get an email stating the fridge was damaged in warehouse and they have none left- would I like to choose another fridge.....it seems no one thought to tell me this in the 8 days since the order. Obviously opted for a refund as don't want to another order to disappear into ether. Given 2 stars as refund to be fair was actioned promptly. Poor service- would avoid

Ordered Bosch dryer with them. Didn’t get any update on order for a week when I rang was told product was damaged and they’d no replacement. No apologies and no offer to try and sort it out. Terrible service. Will never use them again.

Cunniffe electrical.
Long time customer having spent 1000s with them but won't be back unfortunately because I like to shop local.
Installing of Siemens dishwasher. Installer failed to get same size Siemens dishwasher into designated dishwasher kitchen unit. Left without testing that it worked. Tuned off water for our softener which was used for 24 hours and luckily not damaged and left water off attached to new dishwasher. Had to pull out everything below sink and install ourselves. Not a great experience when paying for delivery and installing.

Delivery is a joke. 3-5 days it says on the website, I ordered a dishwasher on the 19 July it came on the 8 th of August with serious damage. Got in contact, will send a new one in 3-5 days and after waiting for 7 days it was out of stock. This followed with picking a new dishwasher and and another 14 days of waiting and it came and the driver asked to to take a look before he took it off the truck as it was damaged. What a joke , if I could give minus stars I would. 36 days waiting for delivery, 19july-25 August and still no dishwasher I’ll be contacting CCCP also.

Almost every appliance in my house was bought in Expert electrical shop in Carlow. I couldn't be happier with the service. So much so, that when the time came, and the only appliance I didn't buy new when moving into the new house gave in..I didn't think twice about where to order the new dryer from.
The website stated 3-5 day for delivery, which I was fine with.
It is now Saturday, a full week later..and no sight of my new dryer. So no dryer until next week, it would be fair to assume. I tried emailing this morning, but no answer, let alone the delivery crew.
I have regreted the decision to shop online with Expert,expecting that the servise would be at least as close as good as it is in their Carlow shop. If I ordered it from any shop i Kilkenny, I would have it ages ago... instead, I have the old dryer sitting in the middle of my kitchen pulled out of the utility room, cleaned and ready to go, and family coming over from abroad for a week. 8 people in one house (4 of which kids) and no dryer!
Such a disappointment after the fantastic experience in Carlow!

I have found Tony and his team a pleasure to deal with throughout the process of new house and electrical appliances.

What we received was fantastic and looks fantastic in our home. I'll be using these for all our Electric appliance needs going forward.

Can't complain. Samsung Galaxy Tab A9 , voucher for 5%