Dealt with express twice in as many weeks when i needed help getting an extra bike on my existing plan then taking it back off again to start a new policy that i could add a named driver on as we ha... Voir plus
L'entreprise a répondu
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Still not showing on the database. Poor in this day and age. However everything else is very straightforward and the feedback following this review was very timely so they got an upgraded review... Voir plus
L'entreprise a répondu
Purchased this policy via a comparison site. Had never heard of this company before but the price was so amazingly reasonable thought it was a scam somehow so came out deleted all history and cookies... Voir plus
L'entreprise a répondu
amazing we even had laugh about my bike i was riding the young man i was speaking to is a credit to the company brilliant 5 *****
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
At Express Insurance services, we’re avid biking enthusiasts like you. We know that your bike needs specialist cover. And it’s that knowledge that has made us one of the UK’s established bike insurance policy providers. It doesn’t matter whether you use your bike to commute to work, relax at the weekend or get into some serious off-road action – we’ll help you get the right insurance to suit your needs.
Coordonnées de contact
4,6
Excellent
4 k avis
Demande des avis aux clients
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Poor, system glitches and cancelled policy
Bought the policy, sent the documents - hit numerous system glitches that left me unable to check the documents or verify my insurance details. Live chat/customer service was impossible - I had to escalate to Carole Nash their owner to receive support/the docs. Got the documents this morning finally so can use my vehicle, they've just sent me an SMS stating they've cancelled the policy because of a system error.
Edit - to clarify this is a development since my earlier complaint - you've done it again Michelle! I've contacted your livechat to pass this message on - please contact me to resolve and most importantly verify my insurance status.
6 août 2026
Réponse de Express bike insurance
Thank you for reaching out and sharing your experience. I sincerely apologise for the issues you have encountered trying to access your policy documents and the unexpected cancellation message you received. I understand how frustrating this must be, especially after finally receiving the documents and wanting to use your vehicle.
I can see you have logged a complaint with my colleague, our complaints teams will be in contact once they have reviewed your concerns.
Should you have any further questions or need assistance in the meantime, please do not hesitate to contact us.
Kind regards,
Michelle @ Express Insurance Services
Straight to the point and very helpful…
Straight to the point and very helpful and great price
30 juillet 2026
Réponse de Express bike insurance
Thank you for your fantastic feedback. We're delighted to hear that you found the process straightforward, our team helpful, and that you were pleased with the price. We really appreciate you taking the time to share your experience.
If you have any further questions or need assistance with your insurance, please don't hesitate to reach out.
Kind regards, Vicky @ Express Insurance Services.
Perfect 10 out of 10
6 août 2026
Réponse de Express bike insurance
Thank you for your fantastic 10 out of 10 review! We're delighted to hear that you had such a positive experience with us. Your feedback means a lot, and we really appreciate you taking the time to share it.
If you have any questions or need any support, please reach out to the team who will be happy to help.
Kind regards, Kirsty @ Express Insurance Services
Great great cheap best service of my…
Great great cheap best service of my life would definitely refer everyone. I know it’s your wonderful service now. Give me some discount.
30 juillet 2026
Réponse de Express bike insurance
Thank you so much for your fantastic 5 star review! We're delighted to hear that you had such a positive experience and that you found our service great value. Your kind words and recommendation mean a lot to us, and we truly appreciate you sharing your feedback.
We’re always happy to hear from our customers, and we’ll certainly take your comments on discounts into consideration. If you have any questions or need any support, please reach out to the team who will be happy to help.
Kind regards, Kirsty @ Express Insurance Services
Réponse de Express bike insurance
Thank you for your wonderful 5 star review! We're delighted to hear that you found the process easy, were happy with the price, and had an all-round positive experience. Your feedback means a lot to us, and we're pleased we could provide a service that met your expectations.
If you have any questions or need any support, please reach out to the team who will be happy to help.
Kind regards, Kirsty @ Express Insurance Services
Réponse de Express bike insurance
Thank you for taking the time to leave your review.
We're delighted to hear that you found the process easy to use and that you feel your insurance offers good value for money. Your feedback is greatly appreciated.
If you have any further questions or need assistance with your insurance, please don't hesitate to reach out.
Kind regards,
Rachael @ Express Insurance Services
Réponse de Express bike insurance
Thank you for taking the time to leave us a review.
We’re pleased to hear that you found our pricing really competitive and our web portal easy to use. We appreciate your feedback and are glad that our online experience met your expectations.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards, Tahara @ Express Insurance Services
Easy to insure
Very easy to organise and even helped me out once I realised that the start date was wrong which the sorted no problem
4 août 2026
Réponse de Express bike insurance
Thank you for taking the time to leave us a review.
We’re delighted to hear that you found it easy to organise your insurance and that our team was able to help resolve the issue with your start date. We’re pleased we could make the process simple and provide the support you needed.
If you have any further questions or need any support with your insurance, please don’t hesitate to reach out. Our team will be happy to help.
Kind regards,
Rachel @ Express Insurance Services
The ease of insuring it was simple and…
The ease of insuring it was simple and straight forward.
5 août 2026
Réponse de Express bike insurance
Thank you for taking the time to leave us a review.
We’re delighted to hear that you found the insurance process simple and straightforward. We appreciate your feedback and are pleased that we could make arranging your cover an easy experience.
If you have any further questions or need any support with your insurance, please don’t hesitate to reach out. Our team will be happy to help.
Kind regards,
Rachel @ Express Insurance Services
Very good price and service
5 août 2026
Réponse de Express bike insurance
Thank you for your kind 5 star review! We're delighted to hear that you were happy with both the price and the service you received. Providing great value and a positive experience for our customers is very important to us.
If you have any questions or need any support, please reach out to the team who will be happy to help.
Kind regards, Kirsty @ Express Insurance Services
Renewal was competitive and easy
I have never just renewed with a company but have to say they gave plenty of notice to look about and read through documents sent through. Great renewal price wereas usually it's a lot higher on renewal's and no pressure selling.
5 août 2026
Réponse de Express bike insurance
Thank you for your review!
We are thrilled to hear that your renewal experience was such a positive change. Providing plenty of time to review documents without pressure, along with a great renewal price, is exactly how we strive to work.
Thank you for staying with us, and please let us know if you ever need any assistance in the future!
Kind regards, Tahara @ Express Insurance Services
Cheaper than my renewal notice
Cheaper than my renewal notice. And gave me all the same cover I previously had
4 août 2026
Réponse de Express bike insurance
Thank you so much for taking the time to share your review!
We are thrilled to hear that we were able to save you money on your renewal while ensuring you kept all the cover you rely on. Providing great value without compromising on protection is always our goal, so knowing we delivered that for you means a lot to our team!
Thank you for choosing us, and please don't hesitate to reach out if you ever need any assistance with your policy in the future.
Kind regards, Tahara @ Express Insurance Services
Réponse de Express bike insurance
Thank you for your review.
We're delighted to hear that you found our motorcycle insurance quotes competitively priced. Providing great value alongside excellent service is something we always strive for.
Thank you for choosing us, and we hope to continue supporting you on the road.
If you have any further questions or need assistance with your insurance, please don't hesitate to reach out.
Kind regards, Vicky @ Express Insurance Services
Réponse de Express bike insurance
Thank you so much for the great review!
We are delighted to hear that you found our offer clear and the details easy to understand.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards,
Leanne @ Express Insurance Services
Réponse de Express bike insurance
Thank you so much for leaving us a review.
We're thrilled to hear your renewal was hassle-free and offered great value!
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards,
Leanne @ Express Insurance Services
Excellent phone staff when I needed to…
Excellent phone staff when I needed to call them, Timothy was polite, knowledgeable and very helpful.
2 août 2026
Réponse de Express bike insurance
Thank you so much for leaving us a review.
We're thrilled to hear Timothy was polite, knowledgeable, and very helpful when you called! Giving you brilliant phone service really brightens our day.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards,
Leanne @ Express Insurance Services
Happy with the price and service
25 juillet 2026
Réponse de Express bike insurance
Thank you so much for leaving us a review.
We're thrilled to hear you're happy with our price and service! Keeping things affordable and helpful for you really makes our day.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards,
Leanne @ Express Insurance Services
It was a quick quote at a decent price
It was a quick quote at a decent price. No issues to report.
25 juillet 2026
Réponse de Express bike insurance
Thank you so much for leaving us a review.
We're thrilled to hear you got a quick quote at a decent price with no issues! Keeping things fast and fair for you really makes our day.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards,
Leanne @ Express Insurance Services
Réponse de Express bike insurance
Thank you so much for leaving us a review.
We're thrilled to hear you received excellent service! Providing a great experience really makes our day.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards,
Leanne @ Express Insurance Services
Réponse de Express bike insurance
Thank you so much for leaving us your review.
We're thrilled to hear you got a great price and found our website easy to use! Keeping things simple and affordable for you makes our day.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards,
Leanne @ Express Insurance Services
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