Still not showing on the database. Poor in this day and age. However everything else is very straightforward and the feedback following this review was very timely so they got an upgraded review... Voir plus
L'entreprise a répondu
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Purchased this policy via a comparison site. Had never heard of this company before but the price was so amazingly reasonable thought it was a scam somehow so came out deleted all history and cookies... Voir plus
L'entreprise a répondu
Sorted out cover for all my motorcycles under one policy and saved me money. The agent was super helpful, professional, friendly and knowledgeable ;though it did take three separate attempts to get... Voir plus
L'entreprise a répondu
Missus does this for me as it’s her job but I had to sit in and give some info. Process was easy to follow and reasonably clear. Just had issues with accident description. Price came up and allowed us... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
At Express Insurance services, we’re avid biking enthusiasts like you. We know that your bike needs specialist cover. And it’s that knowledge that has made us one of the UK’s established bike insurance policy providers. It doesn’t matter whether you use your bike to commute to work, relax at the weekend or get into some serious off-road action – we’ll help you get the right insurance to suit your needs.
Coordonnées de contact
4,6
Excellent
4 k avis
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Réponse de Express bike insurance
Thank you for your feedback. We're sorry to hear that you felt the renewal price was excessively high. We understand that cost is an important factor, and renewal premiums can sometimes change based on a range of factors. We appreciate you taking the time to share your concerns and will ensure your comments are taken on board. If you would like to discuss your renewal in more detail, please contact our team who will be happy to review your policy and explain the pricing.
Kind regards,
Chris @ Express Insurance Services
Quik easy and hassle free
26 août 2026
Réponse de Express bike insurance
Thank you for taking the time to leave us a review.
We are delighted to hear that you found our process quick, easy, and hassle-free!
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards, Tahara @ Express Insurance Services
Very disappointing experience.
I recently sold my motorcycle and contacted them to cancel my insurance policy, which I had paid in full at the start for around £97. I was told that I would need to pay a £50 cancellation fee, which is more than 50% of the entire policy cost. Considering there were only around three months left on the policy, I found this completely unreasonable.
I initially said I would just let the policy run until the end, but was then told that wasn't an option because I no longer owned the vehicle and the policy had to be cancelled immediately.
What made the situation even more frustrating was that, after I challenged the charge, they suddenly offered to waive the £50 cancellation fee. If the fee could be waived so easily, why was I asked to pay it in the first place?
The whole experience left me feeling like the company was simply trying to extract more money from customers. Insurance costs are already high enough without excessive cancellation fees being used to generate additional revenue.
Very disappointed with how this was handled and certainly not an experience I would expect from a customer focused insurer.
26 août 2026
Avis spontané
Réponse de Express bike insurance
Thank you for taking the time to share your feedback. We're sorry to hear that your experience left you feeling disappointed.
We understand your concerns regarding the policy cancellation process and the associated fee. When a vehicle is sold, the insurance policy can no longer remain active as the insured no longer has an insurable interest in the vehicle, which is why cancellation is required. We appreciate that this may have come as an unexpected inconvenience.
We also recognise your frustration regarding the cancellation charge and the subsequent decision to waive it. We appreciate how this could appear inconsistent and leave you questioning why the fee was initially applied. We aim to assess each situation individually and, where appropriate, review charges based on the specific circumstances presented.
Providing clear explanations and a fair, transparent service is important to us, and we're sorry that we did not leave you with that impression on this occasion.
Thank you for bringing this matter to our attention. Your feedback has been noted and will be shared with the relevant team as we continue to review and improve our customer experience.
Kind regards,
Chris @ Express Insurance Services
Great price, cover and service.
Good communication for my renewal, and excellent telephone service when I needed to talk to someone to make changes to my policy.
The policy offers excellent cover and a very competitive price. These people seem to understand what is important to bike owners.
24 août 2026
Réponse de Express bike insurance
Thank you for your fantastic feedback!
We’re delighted to hear you were happy with the communication around your renewal and received excellent service when making changes to your policy.
It’s great to know you feel our cover offers good value and reflects what’s important to bike owners.
If you have any further questions or need assistance with your insurance, please don't hesitate to reach out!
Kind regards,
Laura @ Express Insurance Services
Beautiful and nice experience team is…
Beautiful and nice experience team is good and cooperative
25 août 2026
Réponse de Express bike insurance
Thank you for your lovely 5 star review and feedback! We’re delighted to hear that you had such a nice experience and found our team friendly, helpful and cooperative.
If you have any questions or need any support, please reach out to the team who will be happy to help
Kind regards, Kirsty @ Express Insurance Services
Easy to use website and payment was…
Easy to use website and payment was easy as it didn’t keep taking me off the website to get code numbers
25 août 2026
Réponse de Express bike insurance
Thank you for your lovely 5 star review and feedback! We’re delighted to hear that you found our website easy to use and that the payment process was smooth and straightforward. It’s great to know you were able to complete everything without any unnecessary interruptions.
If you have any questions or need any support, please reach out to the team who will be happy to help
Kind regards, Kirsty @ Express Insurance Services
Réponse de Express bike insurance
Thank you for taking the time to leave a review.
We're glad to hear that you found the process easy and straightforward.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards, Tahara @ Express Insurance Services
Réponse de Express bike insurance
Thank you for your fantastic feedback!
We’re delighted to hear that you found our service first rate and easy to use.
If you have any further questions or need assistance with your insurance, please don't hesitate to reach out!
Kind regards,
Laura @ Express Insurance Services
Réponse de Express bike insurance
Thank you for your 5 star feedback!
We’re pleased to hear that you had such a positive experience. We really appreciate you taking the time to share your kind words with us.
If you have any further questions or need assistance with your insurance, please don't hesitate to reach out!
Kind regards,
Laura @ Express Insurance Services
Réponse de Express bike insurance
Thank you for your great 5 star review feedback! We’re delighted to hear that you found our service fast and hassle-free.
If you have any questions or need any support, please reach out to the team who will be happy to help
Kind regards, Kirsty @ Express Insurance Services
Not very good
16 août 2026
Réponse de Express bike insurance
Thank you for your feedback. We're sorry to hear that your experience did not meet your expectations. We take all comments seriously and would welcome the opportunity to learn more about what went wrong so we can improve our service. Please feel free to contact us directly.
Kind regards,
Chris @ Express Insurance Services
Réponse de Express bike insurance
Thank you for your review. We are glad you found the entire process swift and straightforward, while securing excellent financial value for your budget.
If you need any help with your policy, please let our team know.
Kind regards,
Karl @ Express Insurance Services
Réponse de Express bike insurance
Thank you for your review. It is great to hear that everything was sorted out for you with such excellent speed and that our process worked so well from start to finish.
Should you ever need any future support, please don't hesitate to contact us.
Kind regards,
Karl @ Express Insurance Services
Saved money on cover for all my motorcycles…
Sorted out cover for all my motorcycles under one policy and saved me money. The agent was super helpful, professional, friendly and knowledgeable ;though it did take three separate attempts to get the right agent. So if you are not happy with the agent just try again; it's worth it.
Instead of paying three separate policies I now only pay for one which saves me money and I am better able to organise my budget and cover once a year instead of three.
21 août 2026
Réponse de Express bike insurance
Thank you for taking the time to leave a review. We are delighted that you managed to bundle protection for all your motorbikes into a single contract, which not only reduced your overall premium but also made managing your annual outgoings much more organised. It is also wonderful to hear that you ultimately found a customer care representative who looked after you so brilliantly with their welcoming, thorough, and expert approach. We appreciate your patience during the initial attempts to find the right person, and we appreciate your helpful tip for other customers.
If you ever need any further support from us in the future, please feel free to reach out to our team.
Kind regards,
Karl @ Express Insurance Services
Réponse de Express bike insurance
Thank you for taking the time to leave a review. We are delighted that you had such a positive experience with our team and that you managed to get a brilliant deal that suited your budget perfectly.
Should you ever require any guidance or assistance in the future, please do not hesitate to contact us.
Kind regards,
Karl @ Express Insurance Services
Réponse de Express bike insurance
Thank you for taking the time to leave us a review.
We're delighted to hear that you found our service quick and efficient!
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards, Tahara @ Express Insurance Services
10/10
Great price, easy to deal with, Part of Carol Nash who have always given me great service at a good price.
19 août 2026
Réponse de Express bike insurance
Thank you for your fantastic feedback! We’re delighted to hear that you found us easy to deal with and were happy with the price.
It’s also great to know that you’ve always received excellent service and good value from Carole Nash. We really appreciate your continued support and taking the time to share your experience.
Thank you for choosing us!
If you have any further questions or need assistance with your insurance, please don't hesitate to reach out!
Kind regards, Vicky @ Express Insurance Services.
Réponse de Express bike insurance
Thank you for your lovely 5 star review and feedback! We’re pleased to hear that you found our website easy to use and were happy with your renewal price.
If you have any questions or need any support, please reach out to the team who will be happy to help
Kind regards, Kirsty @ Express Insurance Services
Réponse de Express bike insurance
Thank you for your feedback! We’re pleased to hear that you found our service quick and efficient. We really appreciate you taking the time to share your experience with us.
If you have any further questions or need assistance with your insurance, please don't hesitate to reach out!
Kind regards, Vicky @ Express Insurance Services.
So easy and not co.plicated like other…
So easy and not co.plicated like other websites which are a nightmare , and you talked to a real person aswell .
20 août 2026
Réponse de Express bike insurance
Thank you for taking the time to leave a review.
We are delighted to hear that you found our site easy to use compared to others and enjoyed being able to speak with a real person.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards, Tahara @ Express Insurance Services
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