Don't waste your time on a company that lies to it's customers
In short, horrible customer service and all they do is lie to their customers, which is probably why they currently have an “F” rating from the Better Business Bureau.
I submitted an order on 9/17/2012 for a holster and magazine carrier for a Glock 19. A fairly standard order, I would assume. I placed the order with this company due to their lower price and (claimed) fast production time. I had inquired about the production time and was told, “our usual lead time is 7 to 10 days”, which is pretty quick for custom kydex. This lead-time of 7-10 days was a blatant lie. After seven weeks, I had inquired about the status of the order and was told it would ship out by the end of the week (another lie).
A few weeks after this, when I still had not received the order, I submitted another inquiry about the status of the order. This time I was told that I should have already received the order, but since I hadn’t received it, they would remake the order and sent it again at the end of the week. At first, this sounded like awesome customer service… Until I realized it was complete BS. I asked for the original shipment tracking # and they were not able to provide it. On 12/17/2012 (17 weeks after submitting the order), I contacted ECS by phone to inquire about the order. Since the order had not been completed, I requested a refund. I was then called later that day and ECS lied again and said that the order had already shipped, so they couldn’t issue a refund. The order was finally received on 12/24/2012. I checked the tracking information and the order hadn’t shipped until 12/22/2012, and not on 12/17/2012, as they had stated. So, on 12/17, when I requested a refund, ECS blatantly lied to me and denied me a refund, since they claimed the order had been shipped out that day.
Obviously, I would not suggest that anyone buy any product from this company, ever. If you do buy a product from this company, expected them to take at least 3x as long to complete your order as they say they will. Also, expect them to lie to you whenever you ask them a question.