Sofadirect Avis 

Avoid this company. I ordered a “Leather” sofa from them, what arrived was a PVC sofa. I immediately called them and they argued with me saying this was Leather Air (a different name for PVC) and it was real leather, it didn’t say this in the description it said Leather. For 3 weeks they argued with me by that time my cat had put a couple of punctures in it because it was pvc and then they said they can’t take it back as it’s damaged. It wouldn’t have been damaged if it was real Leather. Now I’m stuck with a PVC sofa.

I ordered a sofa & chair in August from sofadirect paying in full. On their confirmation they agreed to let me know when the order had shipped. After waiting 7 weeks of not hearing anything I emailed them, a week later I phoned them & emailed again. During the phone call they stated that they had tried to get in touch with me but had been unable to do so (despite having sent an order confirmation) at this point I decided that I didn't accept that explanation & got in touch with PayPal who I had paid through. Today 10 weeks later I received my money back after PayPal took action on my behalf! So basically I would say avoid this firm at all costs.