Extremefliers Avis 

Posted here also as they also have a micro drone page which is their one and only product. Review was more of the nature of the company rather than the product as I don't yet have this, any may never.

1 year over due, down graded specs form original advertisement, 4th time on crowd funding because they have no cash flow and no potential for a real investor. The video quality from their most recent, and completely redesigned drone (which they did at the expense of crowdfunding after they reached their goal) is akin to a web camera from 1995. They designed a new gimbal using brushed motors, not sure why they thought that was needed, but it's appallingly jittery and simply doesn't work. This company seem to have confused GCSE design class for actually being a real company.

Vernon is very emotional and cites his feeling are hurt any time some one critics his company or him for doing a really pretty terrible job.

And the worst of it is they (as in at the start of each campaign) continually release promotional videos which are far more professional and promising than they are as a company or what they could ever deliver. At best they are delusional immature millennials at worst they are out right liars. I prefer to be assume they are the former and give them the benefit of the doubt, but stay well clear.

This company have been too busy the last couple of days reporting honest and real reviews on here, made by the backers for their Micro Drone 4.0, here is what they said about my review that got reported 2 days ago:

Micro Drone's reason for reporting

This individual refers to us as "liars". We are not liars, we have abided by the terms specified in the crowdfunding campaign this individual is referring to. Our campaign has not completed and we will be shipping perks to all of our backers. Calling us "liars" is false.

On the campaign promo, which you can watch on the Indiegogo page to confirm, back in February 2019, Vernon Kerswell said this word by word:
With development complete and prototype extensively tested, we are now ready to start production

Fast forward to December 21, 2019 with update #18 on Indiegogo, Vernon Kerswell:

Dear Backers,

We are a month into production and the exciting work of manufacturing Micro Drone 4.0 is well under way.

Is it false to called them “liars” when they advertised having an extensively tested, production ready product in February 2019, when in reality they have just started production in November 2019? Almost 3 months later, it’s the end of February 2020, and the drone still needs to get fixed, so how much longer is this goto be delayed for?...calling them LIARS is correct, what was false is the claim of being production ready when they where not, just to get people’s money fast

On top of that the palm sized micro drone has grown in size, has reduced the flight time and produces a shaky, bad quality video that they try to blame for on youtube’s bitrate, not to mention how unprofessional and poor is their costumer management and the fact that they won’t refund to any of the many backers asking for one including myself.

And now they come on here, reporting a good number of reviews that keep calling them liars using the bad excuse that they haven’t delivered yet, a product that is not comparable to what they advertised for and that has been delayed for almost a year now

Trustpilot needs to take note and see how many reviews have been reported that claim the same things about Extreme Fliers and act accordingly by reinstating the original reviews and taking the ability to report reviews from this dishonest company.

promises. promises. promises. and nothing.
they had promised in February 2019 to be ready for production, in February 2020 they are not yet able to provide a minimally acceptable product, completely different, for the worse, on what was promised in the promotional campaign. absolutely judgment and nrgative completion

Promo offered vs Production (not shipped yet)
120×120×40 → 150x150×50 (SPARK 143×143×55)
140g → 170g (MavicMiniJPN 199g)
1200mAh → 850mAh . (MavicMiniJPN 1100mAh)
12min → 10min . (Mavic miniJPN 18min)
12MP → 5MP . (Mavic mini 12MP)

$125+$20(Shipping)+$75(Controller)=$220(Brush motor replacement required)

MavicMiniJPN=$271(brushless motors No replacement required）
What is better about this outdated garbage?

costumer relations are so bad , Vernon is delusional and wont admit he has been failling since 2016

Joke. Don’t partake in their crowd funding schemes. They advertise as ready for production but then practically re-create the product from the ground up, cutting the main specs and not giving updates of substance. Utter joke!

Bought two Microdrones, one cant take off, despite full throttle and fully charged battery. The other one remains un-opened .
Disappointed Christmas presents.
No response from customer support email and telephone number not working??

Ordered a micro drone 3.0 combo from these guys but never received it. Turns out they gave the wrong address to their delivery company even though the order confirmation shows the correct delivery address. The delivery company can’t or won’t tell who/where they delivered to and extreme fliers won’t respond to emails. So now I have no drone, the idiots have taken my money and won’t respond to emails asking for assistance. This the most shocking service I have ever experienced. These guys are fraudsters.

took 3 weeks till i got my order. crashed my drone inside the house and broke the arm.. happy i can fly again. dont use the drone inside the house when you are a beginner. I have more fun now and i am getting better at it.

Bought and with no instruction on how to connect or anything only how to fly. No way to contact the company either other than a UK # how abut an email or internet connection? .

I have now bought 3 of the micro drones. Not all has gone smooth, but I have to say Bee in customer and the company overall are very good, cooperative, informative, communicative, and timely in all of their dealings with me.

I highly recommend them the product and they are awesome

Call me a turny turny turn coat I don't care, but I'm changing my rather harsh view of Extreme Fliers after careful having some consideration of what they are wanting to achieve with the development of the MicroDrone product.
I think in all fairness the product is most definitely not junk. a few tweaks here are what they are doing and am sure will have a great product. If I crash my drone as result of being an awful pilot, I will only have myself to blame for that, but at least I know I can buy the spares for a very low price and be up and running again. I initially backed the MD3 for the features it offered at the time and although it took a little longer than expected it still arrived and in all fairness it is a tidy little machine. With the sheer volume of orders they received I can see why some things are taking a little longer to be sent out than others, and maybe they need to look at how the sales team are handling that, as good customer relations and updates on how the service is improving will certainly boost confidence in those still waiting, without a generic copy/paste response to many of the problems encountered so far.
Seeing the bigger picture personally I think I'll stick with this little drone and hopefully the gimbol when it arrives, but they are not scammers, they do deliver their products. I feel a few deep breaths is needed at times, but let them focus on getting the product completed to meet the customer needs rather than demands. I think they are close to achieving this and will support them all the way.

Waited 6 months for this horrible toy, after just 5 flights a total of maybe 5 minutes it burnt up in mid flight, 60 feet in the air and dropped like a rock breaking the camera battery two motors two props. After finding out that it's a very common issue. They sent me the same exact mosfet or board and I'm afraid to fly it in fear the same thing will happen. I want to sell it but when I looked on ebay they just not selling and when they do sell you take a huge money loss. Worst experience ever. To top it off EF got some kind of award from the Queen for Enterprise innovation 2016 What A Joke. Something needs to be done about what their doing its not right. They need to be forced to give all the backers a full refund. This thing is a piece of crap. So don't waste your time and money with extreme fliers and the 3.0. SHAME ON THEM

That's how much they got from the Indiegogo campaign for Micro Drone 3.0 (aka MD3). Three and a half MILLION dollars. They said they would ship November of last year, it's now almost April of the next year - a few hundred have been sent out.

Delays were blamed on supposed "improvements", but none were actually made. When pressed for direct and truthful answers to questions about MD3 production, Vernon Kerswell and the EF team stopped replying - blaming "shocking personal attacks" as the reason why he was walking away (someone said he was a "rip off" is why he was so offended).

I was the biggest cheerleader for this company for a long time, but now even I can't deny that this was a 3.5M scampaign, and that Vernon Kerswel and Extreme Fliers are rip off artists. :(

product arrives broken and they take 8 days to answer a customer service email. Very poorly designed and built product with no customer service backup. Not acceptable. Avoid avoid avoid.

Really do not know where to start with these scam-artists.

Will easily take your money at conventions and on their website, but when it came to getting a part replaced after my drone stopped working after one day from purchase, have not heard a word from them in over a month.

This company should be and will be reported to Trading Standards.
Abysmal customer service, abysmal cheap crappy product produced in China. (their whole "Modular design" just means crappy pieces of cheap plastic that break off very easily)
This company deserves nothing good and is an embarrassment to our consumer rights, never have I ever encountered such a useless company (company should not be the word, more like organised criminals).
Oh and they have a number that no one ever picks up and always seem to go voicemail...this company is a full on scam. Don't be fooled by their other websites either (microdrone/co/uk)
They have a "Microdrone 3.0" coming out and they are out there begging & stealing money on indigogo to fund their next scam....save your self the hassle & the money, there a million drone companies better than this pathetic excuse for a drone company.
VERNON KERSWELL, YOU FOOL, YOUR PRODUCTS ARE RUBBISH AND SO IS YOUR CRAPPY COMPANY. GET OFF AND DO SOMETHING ABOUT IT OR GO AWAY.

Will make it a mission to take this company down to the real world.

I really wish I hadn't got involved. I bought an Extreme Fliers quadcopter at a gaming convention. Purchasing over a table was fine. However, buying replacement parts and add-ons through their online website has been terrible. Money has left my account and I've not received any due date after 3 or so weeks. One email got a reply after a week and then nothing. No end in sight, so will contact PayPal to see what can be done.
The initial fun of flying the quadcopter has been totally overshadowed by the frustration and disappointment of the online service.

Is their, apparently only, support person not English-speaking or completely stupid or deliberately obtuse? There was no way to misunderstand the problem and it would have taken 5 minutes to rectify. Instead when they did finally respond their 'solution' didn't address the actual problem in any way. E-mails went back and forth for months, with them each time taking at least a week to respond. Each time they simply failed to address the problem. Some of the statements they made in their responses were plainly false, like claiming I'd never ordered from them or never paid, when their e-mail included a copy of the order invoice.

Do yourself a favour and spend your money elsewhere.

No responses to emails, no tracking go my order, order arrived incomplete, no response to my email about this. They have no right to be trading on the net. Quite appalling behaviour. I have now read many other people treated in the same way, so this not a 'one-off' glitch.

N.C.Granby

Tracking for RJ892067278GB to Richard Smith

Location Status Date Time Signatory
Delivery Office Delivered 12/23/13 10:53 R SMITH
Arrived at Sort Facility Out for Delivery 12/18/13 19:57
Canada Arrived at Sort Facility 12/11/13 17:58
Heathrow World Distribution Centre Arrived at Sort Facility 12/03/13 16:50
Croydon Superhub Forwarded to Hub 12/02/13 20:45
Shipment Generated 11/29/13 08:37
this was sent to me and im trying to find out how since when i seen it was delivered it was only 9:43 am and i didnt get nothing form them i have been trying to email them repeatably and cant get a response i been trying to get a phone number to call form Canada and cant get that either is there anyone that knows a number i can call i would like to know how a package i paid for got delivered in the future a hr and not to me i seen it posted at about 9:20 am EST time and it said i was delivered at 10:43 am with my signature which is not possible i want this matter resolved this was a gift to a child and now i got nothing