I think there should be a paddle or something to cover your eye when doing the eyechart. I used my hand to cover one eye and read the letters this didn't work very well either I was pushing on my eye... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Sylvia was amazing! She noticed that I had sent in a prescription that had actually expired. She emailed me and I was able to get in to an appointment that week. And instead of making me start over I... Voir plus
L'entreprise a répondu
We were unable to get an accurate reading for my vision until I finally handed over my previous prescription. I noticed several other people without prescriptions running into the exact same issue. Th... Voir plus
l like the fact that l work somewhere where its hard to meet appointments for everyday life and Kodak take the time to make a way for their employees. To receive proper care.
À propos de l'entreprise
À propos de Eyelation Technologies Inc.
Écrit par l'entreprise
Eyelation Return Policy
Free Delivery & 30 Day Satisfaction Guarantee!
Last Updated Date: June 22, 2017
All warranty replacements are freely provided by Eyelation and honored at Eyelation's discretion. Returns are subject to review upon receipt. This policy is subject to change. All updates to the policy will be posted here and our main website at eyelation.com/Home/Policy.
SAFETY GLASSES
Eyelation has a 30-day guarantee on most safety glasses ordered through the kiosk. During this 30-day period, a customer may send his/her glasses back to Eyelation ONE time, at Eyelation's expense, for an adjustment, exchange, or a full refund. The 30-day exchange period begins from the date they are shipped/received, not ordered.
In order to obtain a refund, you must contact Eyelation Customer Service at 888-308-4703 or questions@eyelation.com within 30 days of receiving the product. Customer Service is available Mon.-Fri. 8am-6pm CST.
For exchanges, a full credit will be issued for the returned pair and a new order will be placed for the replacement pair. All monies will be refunded or charged to the customer and/or company as appropriate. Glasses that are received past the 30 days are no longer eligible for a return or refund.
Most frames carry a 1-year warranty against breakage caused by normal wear and tear. During this period, a customer may send his/her eyeglasses back, at the customer's expense, for a one-time replacement at no cost. It is at Eyelation's discretion to determine if damage is considered normal wear and tear. Replacement frames, whether purchased or issued under a warranty, are not covered under warranty.
When Hard Coating is purchased, the lenses have a one-year, one-time warranty replacement against breakage and major scratches. During this period, a customer may send his/her eyeglasses back, at the customer's expense, for replacement lenses at no cost. This warranty is void if any paper cleaning products, solvents, ammonia or ammonia-based products (such as Windex) have been used on the lenses. It is at Eyelation's discretion to determine if the damage is covered under warranty.
If a doctor prescribes a "multifocal style*" lens and the customer chooses to order single vision instead, then the customer waives the 30-day warranty.
Glasses ordered against the optician's recommendation are not eligible for a return or exchange.
*A "multifocal style" lens is a lens characterized as a lens that contains multiple powers within the lens. Multifocal style lenses can be bifocals, trifocals, and progressives. Prescriptions written with an ADD power are written for a bifocal.
SAFETY SHOES
Eyelation has a 30-day guarantee on unworn safety shoes. To receive a refund, shoes must not have been worn or used, cannot show wear & tear, have no scuff marks, scratches, or dirt, and must be returned in its original packing box. It is at the discretion of Eyelation to issue refund. Shoes that show visible signs of use will not be issued credit, and the shoes will be returned to the customer.
All warranty replacements are freely provided by Eyelation and honored at Eyelation's discretion. Returns are subject to review upon receipt. This policy is subject to change. All updates to the policy will be posted here and our main website at eyelation.com/Home/Policy.
If you have any questions regarding our policy, please contact an Eyelation customer service representative at 888.308.4703.
SAFETY GLASSES
Eyelation has a 30-day guarantee on most safety glasses ordered through the kiosk. During this 30-day period, a customer may send his/her glasses back to Eyelation ONE time, at Eyelation's expense, for an adjustment, exchange, or a full refund. The 30-day exchange period begins from the date they are shipped/received, not ordered.
In order to obtain a refund, you must contact Eyelation Customer Service at 888-308-4703 or questions@eyelation.com within 30 days of receiving the product. Customer Service is available Mon.-Fri. 8am-6pm CST.
For exchanges, a full credit will be issued for the returned pair and a new order will be placed for the replacement pair. All monies will be refunded or charged to the customer and/or company as appropriate. Glasses that are received past the 30 days are no longer eligible for a return or refund.
Most frames carry a 1-year warranty against breakage caused by normal wear and tear. During this period, a customer may send his/her eyeglasses back, at the customer's expense, for a one-time replacement at no cost. It is at Eyelation's discretion to determine if damage is considered normal wear and tear. Replacement frames, whether purchased or issued under a warranty, are not covered under warranty.
When Hard Coating is purchased, the lenses have a one-year, one-time warranty replacement against breakage and major scratches. During this period, a customer may send his/her eyeglasses back, at the customer's expense, for replacement lenses at no cost. This warranty is void if any paper cleaning products, solvents, ammonia or ammonia-based products (such as Windex) have been used on the lenses. It is at Eyelation's discretion to determine if the damage is covered under warranty.
If a doctor prescribes a "multifocal style*" lens and the customer chooses to order single vision instead, then the customer waives the 30-day warranty.
Glasses ordered against the optician's recommendation are not eligible for a return or exchange.
*A "multifocal style" lens is a lens characterized as a lens that contains multiple powers within the lens. Multifocal style lenses can be bifocals, trifocals, and progressives. Prescriptions written with an ADD power are written for a bifocal.
SAFETY SHOES
Eyelation has a 30-day guarantee on unworn safety shoes. To receive a refund, shoes must not have been worn or used, cannot show wear & tear, have no scuff marks, scratches, or dirt, and must be returned in its original packing box. It is at the discretion of Eyelation to issue refund. Shoes that show visible signs of use will not be issued credit, and the shoes will be returned to the customer.
Coordonnées de contact
8525 W. 183rd Street, 60487, Tinley Park, Etats-Unis
- (888) 308-4703
- questions@eyelation.com
- eyelation.com
4,1
Bien
10 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I like the fit and the product…
I like the fit and the product quality…except that for me to read the fine print, i have to raise them ridiculously high… the reader portion is way too small… customer service is really lacking… too hard to talk to a real person…email's are not responded too very fast… several days have gone by before a response…
30 septembre 2026
Glasses not usable
Glasses didn’t fit
Lenses weren’t put in properly
Vision was blurred
Waiting for a response on replacement
No response so far.
14 septembre 2026
Very attentive and patient to my needs.
14 octobre 2026
Everything went pretty smooth and am…
Everything went pretty smooth and am looking forward to my new safety glasses
14 octobre 2026
over priced and place order did not…
over priced and place order did not ship till 18 days later. cheap made glasses.
13 octobre 2026
We were unable to get an accurate…
We were unable to get an accurate reading for my vision until I finally handed over my previous prescription. I noticed several other people without prescriptions running into the exact same issue. The whole process felt rushed and disorganized, like we were just being herded through. I won’t be participating again. Going forward, I’ll stick to getting an up-to-date prescription directly from my eye doctor rather than relying on an 18-month-old one. This setup clearly benefits the company, not the consumer.
14 octobre 2026
Very easy to make orders online with…
Very easy to make orders online with help from HR
13 octobre 2026
The woman that tested my eyes
The woman that tested my eyes. Was nice, and very helpful.
9 octobre 2026
No communication on order I have been…
No communication on order I have been waiting for a month
9 septembre 2026
everything was good except could have…
everything was good except could have had more time options working third shift makes it difficult to come for a first shift appointment 4 hrs after my shift has ended
2 octobre 2026
All the process make me feel confident
All the process make me feel confident, easy and secure.
13 octobre 2026
l like the fact that l work somewhere…
l like the fact that l work somewhere where its hard to meet appointments for everyday life and Kodak take the time to make a way for their employees. To receive proper care.
13 octobre 2026
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Réponse de Eyelation Technologies Inc.
Hello Dorita,
We're glad you enjoyed your experience with our eye exam specialist. Thank you for your review!
-Team Eyelation
I truly appreciate the fact that this was offered
I truly appreciate the fact that this was provided by the company. I did have a great exam on my second day but the initial meeting was less than desirable. The female clinician was very brash and didn't try to ensure that I had the correct vision prescription. But the next day when I returned and worked with the gentleman (who was very personable and took time to find out my vision needs) was awesome and I feel that I will receive the eyewear that I need to accomplish my daily tasks. I wish I could give a separate rating for each person as he would have received a (5) five star rating and the female a (1) one... but averaging out it caused a (3) star. Can't wait to receive the glasses when I return from my trip.
13 octobre 2026
Réponse de Eyelation Technologies Inc.
Hello Amanda,
Thank you for sharing your detailed feedback with us. We appreciate your time in letting us know about your visit. It is concerning to learn about the initial encounter you experienced during your first appointment, as every individual should feel valued and receive thorough care when determining their prescription needs. We will be sharing your notes with our leadership team so we can address the approach of that staff member and ensure our standards of care are consistently met.
At the same time, we are glad to hear that your second day went so well. It is wonderful that the second practitioner took the time to listen carefully, evaluate your sight requirements, and provide a positive experience. We want to make sure you receive the proper corrective lenses to support your daily activities comfortably. We hope your new frames arrive soon and work out perfectly for you once you return from your travels.
-Team Eyelation
I had 2 different prescriptions listed…
I had 2 different prescriptions listed on my Prescription Paper. I was not able to verify the correct ones were ordered. I am hoping I get the correct ones.
12 octobre 2026
Réponse de Eyelation Technologies Inc.
Hello Rick,
Thank you for sharing your feedback. We appreciate your time and take your prescription concerns very seriously. We are currently reviewing our order verification process to prevent confusion and ensure accurate fulfillment.
-Team Eyelation
Réponse de Eyelation Technologies Inc.
Hello Stanley,
We are so happy to hear that your process was fast and effortless. Thank you so much for taking the time to share your wonderful feedback with us!
-Team Eyelation
very up on what they were doing and was…
very up on what they were doing and was nice while doing the exam.
13 octobre 2026
Réponse de Eyelation Technologies Inc.
Hello Marvin,
We are delighted to hear that you had such a pleasant experience during your exam. It is wonderful to know our team was both knowledgeable and kind throughout your visit. Thank you so much for taking the time to share your feedback with us.
-Team Eyelation
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.