I think there should be a paddle or something to cover your eye when doing the eyechart. I used my hand to cover one eye and read the letters this didn't work very well either I was pushing on my eye... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Sylvia was amazing! She noticed that I had sent in a prescription that had actually expired. She emailed me and I was able to get in to an appointment that week. And instead of making me start over I... Voir plus
L'entreprise a répondu
We were unable to get an accurate reading for my vision until I finally handed over my previous prescription. I noticed several other people without prescriptions running into the exact same issue. Th... Voir plus
l like the fact that l work somewhere where its hard to meet appointments for everyday life and Kodak take the time to make a way for their employees. To receive proper care.
À propos de l'entreprise
À propos de Eyelation Technologies Inc.
Écrit par l'entreprise
Eyelation Return Policy
Free Delivery & 30 Day Satisfaction Guarantee!
Last Updated Date: June 22, 2017
All warranty replacements are freely provided by Eyelation and honored at Eyelation's discretion. Returns are subject to review upon receipt. This policy is subject to change. All updates to the policy will be posted here and our main website at eyelation.com/Home/Policy.
SAFETY GLASSES
Eyelation has a 30-day guarantee on most safety glasses ordered through the kiosk. During this 30-day period, a customer may send his/her glasses back to Eyelation ONE time, at Eyelation's expense, for an adjustment, exchange, or a full refund. The 30-day exchange period begins from the date they are shipped/received, not ordered.
In order to obtain a refund, you must contact Eyelation Customer Service at 888-308-4703 or questions@eyelation.com within 30 days of receiving the product. Customer Service is available Mon.-Fri. 8am-6pm CST.
For exchanges, a full credit will be issued for the returned pair and a new order will be placed for the replacement pair. All monies will be refunded or charged to the customer and/or company as appropriate. Glasses that are received past the 30 days are no longer eligible for a return or refund.
Most frames carry a 1-year warranty against breakage caused by normal wear and tear. During this period, a customer may send his/her eyeglasses back, at the customer's expense, for a one-time replacement at no cost. It is at Eyelation's discretion to determine if damage is considered normal wear and tear. Replacement frames, whether purchased or issued under a warranty, are not covered under warranty.
When Hard Coating is purchased, the lenses have a one-year, one-time warranty replacement against breakage and major scratches. During this period, a customer may send his/her eyeglasses back, at the customer's expense, for replacement lenses at no cost. This warranty is void if any paper cleaning products, solvents, ammonia or ammonia-based products (such as Windex) have been used on the lenses. It is at Eyelation's discretion to determine if the damage is covered under warranty.
If a doctor prescribes a "multifocal style*" lens and the customer chooses to order single vision instead, then the customer waives the 30-day warranty.
Glasses ordered against the optician's recommendation are not eligible for a return or exchange.
*A "multifocal style" lens is a lens characterized as a lens that contains multiple powers within the lens. Multifocal style lenses can be bifocals, trifocals, and progressives. Prescriptions written with an ADD power are written for a bifocal.
SAFETY SHOES
Eyelation has a 30-day guarantee on unworn safety shoes. To receive a refund, shoes must not have been worn or used, cannot show wear & tear, have no scuff marks, scratches, or dirt, and must be returned in its original packing box. It is at the discretion of Eyelation to issue refund. Shoes that show visible signs of use will not be issued credit, and the shoes will be returned to the customer.
All warranty replacements are freely provided by Eyelation and honored at Eyelation's discretion. Returns are subject to review upon receipt. This policy is subject to change. All updates to the policy will be posted here and our main website at eyelation.com/Home/Policy.
If you have any questions regarding our policy, please contact an Eyelation customer service representative at 888.308.4703.
SAFETY GLASSES
Eyelation has a 30-day guarantee on most safety glasses ordered through the kiosk. During this 30-day period, a customer may send his/her glasses back to Eyelation ONE time, at Eyelation's expense, for an adjustment, exchange, or a full refund. The 30-day exchange period begins from the date they are shipped/received, not ordered.
In order to obtain a refund, you must contact Eyelation Customer Service at 888-308-4703 or questions@eyelation.com within 30 days of receiving the product. Customer Service is available Mon.-Fri. 8am-6pm CST.
For exchanges, a full credit will be issued for the returned pair and a new order will be placed for the replacement pair. All monies will be refunded or charged to the customer and/or company as appropriate. Glasses that are received past the 30 days are no longer eligible for a return or refund.
Most frames carry a 1-year warranty against breakage caused by normal wear and tear. During this period, a customer may send his/her eyeglasses back, at the customer's expense, for a one-time replacement at no cost. It is at Eyelation's discretion to determine if damage is considered normal wear and tear. Replacement frames, whether purchased or issued under a warranty, are not covered under warranty.
When Hard Coating is purchased, the lenses have a one-year, one-time warranty replacement against breakage and major scratches. During this period, a customer may send his/her eyeglasses back, at the customer's expense, for replacement lenses at no cost. This warranty is void if any paper cleaning products, solvents, ammonia or ammonia-based products (such as Windex) have been used on the lenses. It is at Eyelation's discretion to determine if the damage is covered under warranty.
If a doctor prescribes a "multifocal style*" lens and the customer chooses to order single vision instead, then the customer waives the 30-day warranty.
Glasses ordered against the optician's recommendation are not eligible for a return or exchange.
*A "multifocal style" lens is a lens characterized as a lens that contains multiple powers within the lens. Multifocal style lenses can be bifocals, trifocals, and progressives. Prescriptions written with an ADD power are written for a bifocal.
SAFETY SHOES
Eyelation has a 30-day guarantee on unworn safety shoes. To receive a refund, shoes must not have been worn or used, cannot show wear & tear, have no scuff marks, scratches, or dirt, and must be returned in its original packing box. It is at the discretion of Eyelation to issue refund. Shoes that show visible signs of use will not be issued credit, and the shoes will be returned to the customer.
Coordonnées de contact
8525 W. 183rd Street, 60487, Tinley Park, Etats-Unis
- (888) 308-4703
- questions@eyelation.com
- eyelation.com
4,1
Bien
10 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Website was very helpful
Website was very helpful and picking out my safety glasses. Frame choices could have large frame opions.
30 septembre 2026
Réponse de Eyelation Technologies Inc.
Hello Trent,
We are happy to hear our site made choosing your protective eyewear easy. Thank you for your feedback regarding our sizing selection; we are taking your request for expanded frame options into account to improve our inventory.
-Team Eyelation
New prescription needed!
I needed a new eye exam because my previous prescription was not working. The technician got it perfect with a frame that I really like. Thanks you got it right.
2 octobre 2026
Réponse de Eyelation Technologies Inc.
Hello Roger,
We are glad you enjoyed your experience with us. Thank you for your positive feedback. We are happy to hear that our team was able to help you find the correct vision prescription and that you found a pair of glasses frames you truly love wearing.
-Team Eyelation
The ease of them coming to the company to get glasses
The Delivery service and the fact that they came to the company and I didn't have to go to an off site location to get my glasses.
29 septembre 2026
Réponse de Eyelation Technologies Inc.
Hello James,
Thank you so much for the positive feedback. We're happy to hear that our direct on-site delivery provided you with such a convenient experience for receiving your new eyewear without requiring any extra travel.
-Team Eyelation
Réponse de Eyelation Technologies Inc.
Hello Nathan,
Thank you for the wonderful review! Our ultimate goal is 100% customer satisfaction, so we're thrilled to hear we hit the mark with you.
-Team Eyelation
prescription is way off
I think there should be a paddle or something to cover your eye when doing the eyechart. I used my hand to cover one eye and read the letters this didn't work very well either I was pushing on my eye or not covering it enough. The left lens was so off my normal glasses prescription it gives me a headache when using them.
2 octobre 2026
Réponse de Eyelation Technologies Inc.
Hello Stephanie,
We’re sorry to hear that you’re having challenges with your new glasses!
Your eyewear is eligible for a product adjustment, return or exchange within 30 days of delivery. If you’d like to start a product exchange, return or adjustment, please contact Eyelation customer service at 1.888.308.4703 or email questions@eyelation.com. We’ll even send you a FREE prepaid label to make the return process as smooth as possible.
– Team Eyelation
Not having to go into somewhere and…
Not having to go into somewhere and deal with appointments. quick delivery.
1 octobre 2026
Réponse de Eyelation Technologies Inc.
Hello Russell,
We are happy to hear that our fast shipping and easy online process provided you with such a convenient experience.
-Team Eyelation
Need to return
1 octobre 2026
Réponse de Eyelation Technologies Inc.
Hello Kim,
We’re sorry to hear that you’re having challenges with your new glasses!
Your eyewear is eligible for a product adjustment, return or exchange within 30 days of delivery. If you’d like to start a product exchange, return or adjustment, please contact Eyelation customer service at 1.888.308.4703 or email questions@eyelation.com. We’ll even send you a FREE prepaid label to make the return process as smooth as possible.
– Team Eyelation
She was polite and gave me time to…
She was polite and gave me time to purchase the right pair of safety glasses
2 octobre 2026
Réponse de Eyelation Technologies Inc.
Hello Johnnie,
We are so glad to hear that our team member provided patient and courteous service to help you find the ideal pair of safety glasses. Thank you for taking the time to share your positive experience with us!
-Team Eyelation
Réponse de Eyelation Technologies Inc.
Hello Jacob,
We are glad you enjoyed your experience with our complimentary service and appreciate your feedback.
-Team Eyelation
Great Service
The optician was very friendly and helpful. She explained everything well and helped me choose the best glasses for my big head.
30 septembre 2026
Réponse de Eyelation Technologies Inc.
Hello Ryan,
We are so pleased to hear that our optician provided such friendly and helpful service. It is wonderful to know she took the time to explain your options clearly and helped you find the perfect pair of frames for a great fit. Thank you for sharing your positive experience with us!
-Team Eyelation
Glasses work and fit great
Glasses work and fit great. I got them super fast as well!!
30 septembre 2026
Réponse de Eyelation Technologies Inc.
Hello Genie,
We are delighted to hear that your new eyewear fits so comfortably and performs as expected. Knowing that your order arrived so quickly makes us even happier. Thank you very much for sharing your positive experience with us!
-Team Eyelation
Réponse de Eyelation Technologies Inc.
Hello Robert,
We are glad you enjoyed your experience browsing our online store so smoothly. Thank you for taking the time to share your positive feedback about the user-friendly design of our site.
-Team Eyelation
Product was delivered in a timely…
Product was delivered in a timely manner. The glasses looked great but I had a hard time on focusing on my surroundings. The prescription seemed a lot stronger then my regular glasses. Guess it will get some getting use to.
2 octobre 2026
Réponse de Eyelation Technologies Inc.
Hello Darlense,
We are glad you enjoyed your experience with our swift shipping and stylish frames. We acknowledge that adapting to a new visual clarity can take some time, especially when the focus feels different from your previous pair. We appreciate your helpful feedback and hope your vision adjusts comfortably very soon.
-Team Eyelation
Quick and easy
28 septembre 2026
Réponse de Eyelation Technologies Inc.
Hello Peter,
Thank you for your review - it’s always great to receive positive feedback. We hope you enjoy your new safety eyewear.
-Team Eyelation
Réponse de Eyelation Technologies Inc.
Hello Shawna,
Thank you so much for taking the time to share your wonderful feedback. We are thrilled to hear that you had such a positive experience with our team and enjoyed the quality of our care.
-Team Eyelation
Réponse de Eyelation Technologies Inc.
Hello Gene,
Thank you for your review - it’s always great to receive positive feedback. We hope you enjoy your new safety eyewear.
-Team Eyelation
Super fast interaction
Super fast interaction, got in, found safety glasses that suited me and got out!
30 septembre 2026
Réponse de Eyelation Technologies Inc.
Hello Breighton,
Thank you so much for the five-star rating! We are thrilled to hear that your visit was quick and efficient, and that you were able to easily select the perfect pair of protective eyewear. We appreciate your feedback and look forward to serving you again in the future!
-Team Eyelation
prescription is off
I have same prescription on regular glasses and i can see my computer fine. I have emailed about this and no feedback. I'm will pay for lens to be redone.
1 octobre 2026
Réponse de Eyelation Technologies Inc.
Hello Robert,
We’re sorry to hear that you’re having challenges with your new glasses!
Your eyewear is eligible for a product adjustment, return or exchange within 30 days of delivery. A member of our customer service team will email you to help you.
We’ll even send you a FREE prepaid label to make the return process as smooth as possible.
– Team Eyelation
Réponse de Eyelation Technologies Inc.
Hello Marcus,
We are so glad to hear that your order arrived so quickly, and we really appreciate your great feedback.
-Team Eyelation
Réponse de Eyelation Technologies Inc.
Hello Michael,
We're happy to hear that our wide variety and swift service met your expectations. Thank you for your review.
-Team Eyelation
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.