I think there should be a paddle or something to cover your eye when doing the eyechart. I used my hand to cover one eye and read the letters this didn't work very well either I was pushing on my eye... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Sylvia was amazing! She noticed that I had sent in a prescription that had actually expired. She emailed me and I was able to get in to an appointment that week. And instead of making me start over I... Voir plus
L'entreprise a répondu
We were unable to get an accurate reading for my vision until I finally handed over my previous prescription. I noticed several other people without prescriptions running into the exact same issue. Th... Voir plus
l like the fact that l work somewhere where its hard to meet appointments for everyday life and Kodak take the time to make a way for their employees. To receive proper care.
À propos de l'entreprise
À propos de Eyelation Technologies Inc.
Écrit par l'entreprise
Eyelation Return Policy
Free Delivery & 30 Day Satisfaction Guarantee!
Last Updated Date: June 22, 2017
All warranty replacements are freely provided by Eyelation and honored at Eyelation's discretion. Returns are subject to review upon receipt. This policy is subject to change. All updates to the policy will be posted here and our main website at eyelation.com/Home/Policy.
SAFETY GLASSES
Eyelation has a 30-day guarantee on most safety glasses ordered through the kiosk. During this 30-day period, a customer may send his/her glasses back to Eyelation ONE time, at Eyelation's expense, for an adjustment, exchange, or a full refund. The 30-day exchange period begins from the date they are shipped/received, not ordered.
In order to obtain a refund, you must contact Eyelation Customer Service at 888-308-4703 or questions@eyelation.com within 30 days of receiving the product. Customer Service is available Mon.-Fri. 8am-6pm CST.
For exchanges, a full credit will be issued for the returned pair and a new order will be placed for the replacement pair. All monies will be refunded or charged to the customer and/or company as appropriate. Glasses that are received past the 30 days are no longer eligible for a return or refund.
Most frames carry a 1-year warranty against breakage caused by normal wear and tear. During this period, a customer may send his/her eyeglasses back, at the customer's expense, for a one-time replacement at no cost. It is at Eyelation's discretion to determine if damage is considered normal wear and tear. Replacement frames, whether purchased or issued under a warranty, are not covered under warranty.
When Hard Coating is purchased, the lenses have a one-year, one-time warranty replacement against breakage and major scratches. During this period, a customer may send his/her eyeglasses back, at the customer's expense, for replacement lenses at no cost. This warranty is void if any paper cleaning products, solvents, ammonia or ammonia-based products (such as Windex) have been used on the lenses. It is at Eyelation's discretion to determine if the damage is covered under warranty.
If a doctor prescribes a "multifocal style*" lens and the customer chooses to order single vision instead, then the customer waives the 30-day warranty.
Glasses ordered against the optician's recommendation are not eligible for a return or exchange.
*A "multifocal style" lens is a lens characterized as a lens that contains multiple powers within the lens. Multifocal style lenses can be bifocals, trifocals, and progressives. Prescriptions written with an ADD power are written for a bifocal.
SAFETY SHOES
Eyelation has a 30-day guarantee on unworn safety shoes. To receive a refund, shoes must not have been worn or used, cannot show wear & tear, have no scuff marks, scratches, or dirt, and must be returned in its original packing box. It is at the discretion of Eyelation to issue refund. Shoes that show visible signs of use will not be issued credit, and the shoes will be returned to the customer.
All warranty replacements are freely provided by Eyelation and honored at Eyelation's discretion. Returns are subject to review upon receipt. This policy is subject to change. All updates to the policy will be posted here and our main website at eyelation.com/Home/Policy.
If you have any questions regarding our policy, please contact an Eyelation customer service representative at 888.308.4703.
SAFETY GLASSES
Eyelation has a 30-day guarantee on most safety glasses ordered through the kiosk. During this 30-day period, a customer may send his/her glasses back to Eyelation ONE time, at Eyelation's expense, for an adjustment, exchange, or a full refund. The 30-day exchange period begins from the date they are shipped/received, not ordered.
In order to obtain a refund, you must contact Eyelation Customer Service at 888-308-4703 or questions@eyelation.com within 30 days of receiving the product. Customer Service is available Mon.-Fri. 8am-6pm CST.
For exchanges, a full credit will be issued for the returned pair and a new order will be placed for the replacement pair. All monies will be refunded or charged to the customer and/or company as appropriate. Glasses that are received past the 30 days are no longer eligible for a return or refund.
Most frames carry a 1-year warranty against breakage caused by normal wear and tear. During this period, a customer may send his/her eyeglasses back, at the customer's expense, for a one-time replacement at no cost. It is at Eyelation's discretion to determine if damage is considered normal wear and tear. Replacement frames, whether purchased or issued under a warranty, are not covered under warranty.
When Hard Coating is purchased, the lenses have a one-year, one-time warranty replacement against breakage and major scratches. During this period, a customer may send his/her eyeglasses back, at the customer's expense, for replacement lenses at no cost. This warranty is void if any paper cleaning products, solvents, ammonia or ammonia-based products (such as Windex) have been used on the lenses. It is at Eyelation's discretion to determine if the damage is covered under warranty.
If a doctor prescribes a "multifocal style*" lens and the customer chooses to order single vision instead, then the customer waives the 30-day warranty.
Glasses ordered against the optician's recommendation are not eligible for a return or exchange.
*A "multifocal style" lens is a lens characterized as a lens that contains multiple powers within the lens. Multifocal style lenses can be bifocals, trifocals, and progressives. Prescriptions written with an ADD power are written for a bifocal.
SAFETY SHOES
Eyelation has a 30-day guarantee on unworn safety shoes. To receive a refund, shoes must not have been worn or used, cannot show wear & tear, have no scuff marks, scratches, or dirt, and must be returned in its original packing box. It is at the discretion of Eyelation to issue refund. Shoes that show visible signs of use will not be issued credit, and the shoes will be returned to the customer.
Coordonnées de contact
8525 W. 183rd Street, 60487, Tinley Park, Etats-Unis
- (888) 308-4703
- questions@eyelation.com
- eyelation.com
4,1
Bien
10 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de Eyelation Technologies Inc.
Hello Michael,
We're happy to hear that our wide variety and swift service met your expectations. Thank you for your review.
-Team Eyelation
Réponse de Eyelation Technologies Inc.
Hello Dennis,
We appreciate your positive feedback on our quick service. We are taking immediate steps to resolve the delivery status monitor issues.
-Team Eyelation
easy to order what you want many frames…
easy to order what you want many frames and lens to chose from
30 septembre 2026
Réponse de Eyelation Technologies Inc.
Hello Mike,
We are so happy to hear that you enjoyed our wide selection of frames and lenses and found the ordering process so simple. Thank you for taking the time to share your great feedback with us!
-Team Eyelation
Overall good
30 septembre 2026
Réponse de Eyelation Technologies Inc.
Hello Shahzad,
Thank you for your review - it’s always great to receive positive feedback. We hope you enjoy your new safety eyewear.
-Team Eyelation
The nose supports were bent way off and…
The nose supports were bent way off and needed to be bent back just to not hurt my nose. I have to take it to a real optometrist office and ask them to adjust it correctly.
29 septembre 2026
Réponse de Eyelation Technologies Inc.
Hello David,
Thank you for your reply. We are happy to hear you can go to your local provider for adjustments. We hope the glasses work well for you.
-Team Eyelation
placing the order was easy although you…
placing the order was easy although you are deseptive with the $67.00 anti fog manditory requirement.
you should not say you allow $210 for safety glasses instead tell people they are allowed $143 for safety glasses with a $67 free anti fog on the lenses. also i have ordered the glasses three weeks ago and still have not received them.
9 octobre 2026
Réponse de Eyelation Technologies Inc.
Hello Scott,
Thank you for your reply. Your balance was fully covered. You had no out of pocket cost. Your company requires and pays for the anti fog coating. That is not our decision.
Your glasses were ordered on 09/29 and were delivered on 10/13. Normal delivery time is 10-14 business days. Yours was 10.
We hope your new safety eyewear works well for you!
-Team Eyelation
Réponse de Eyelation Technologies Inc.
Hello Kevin,
We are thrilled to hear that the ordering process was so smooth and that your new eyewear exceeded your expectations. Thank you for taking the time to share your positive experience with us!
-Team Eyelation
Réponse de Eyelation Technologies Inc.
Hello Gordy,
We are so pleased to hear that your experience with us was smooth and straightforward. Thank you for taking the time to share your wonderful feedback, as we truly appreciate it.
-Team Eyelation
It went as it was supposed to.
30 septembre 2026
Réponse de Eyelation Technologies Inc.
Hello Erin,
We are glad you enjoyed your experience with us. Thank you for your positive feedback, and we are pleased everything went smoothly as expected.
-Team Eyelation
Réponse de Eyelation Technologies Inc.
Hello Andrea,
We are so glad you enjoyed working with our team and found our service smooth. Thank you for your review.
-Team Eyelation
Ordered in August didn't arrive until…
Ordered in August didn't arrive until the end of September. Additionally deceiving product images. I Ordered The Ski goggle frame with tinted lenses. Instead of tinted lenses i got the ski goggles with 2 1in lenses mounted to them. They look ridiculous.
30 septembre 2026
Réponse de Eyelation Technologies Inc.
Hello Caleb,
We’re so sorry to hear that you’re not satisfied with your new eyewear. We are dedicated to ensuring 100% satisfaction with every order, and it’s important to us that you find a product that works well for you.
We offer a 30-day return policy from the date of delivery, so you have the opportunity to return or exchange your new glasses. If you’d like to start a product exchange or return, please contact us by phone at 1.888.308.4703 or by email at questions@eyelation.com. We’ll even send you a FREE prepaid label to make the return process as smooth as possible.
– Team Eyelation
Réponse de Eyelation Technologies Inc.
He;;o Lisa,
We are so thrilled to hear that you love your new safety glasses and that you are enjoying them. Thank you so much for sharing your positive feedback with us!
-Team Eyelation
Réponse de Eyelation Technologies Inc.
Hello Katie,
Thank you for your review - it’s always great to receive positive feedback. We hope you enjoy your new safety eyewear.
-Team Eyelation
I ordered shoes, insoles and safety glasses
I ordered shoes, insoles and safety glasses. I received the shoes but no insoles, so when I called they informed me then that the insoles I selected were out of stock. In my opinion customer service should have reached out to me to inform me of that before shipping the shoes. Then weeks go by and still no safety glasses, so I call and get informed that the frames I chose were out of stock. Once again why no phone call to tell me that. I received all my items now but the customer service was non existent in this situation
30 septembre 2026
Réponse de Eyelation Technologies Inc.
Hello Jonny,
We are truly sorry for the lack of communication regarding the out-of-stock items in your order. You should have been notified proactively about these delays rather than having to call for updates yourself. We deeply regret the frustration this experience caused and appreciate your feedback, as it helps us improve our customer service process moving forward.
-Team Eyelation
Réponse de Eyelation Technologies Inc.
Hello Alicia,
We are so glad to hear that you had such a wonderful experience with us! It is fantastic to know that our team provided attentive care, high standards, and prompt fulfillment. Thank you very much for taking the time to share your positive feedback.
-Team Eyelation
Something wet wrong how can I send it back.?
Something wet wrong with my glasses or prescription.?
30 septembre 2026
Réponse de Eyelation Technologies Inc.
Hello Juan,
We’re so sorry to hear that you’re not satisfied with your new eyewear. We are dedicated to ensuring 100% satisfaction with every order, and it’s important to us that you find a product that works well for you.
We offer a 30-day return policy from the date of delivery, so you have the opportunity to return or exchange your new glasses. If you’d like to start a product exchange or return, please contact us by phone at 1.888.308.4703 or by email at questions@eyelation.com. We’ll even send you a FREE prepaid label to make the return process as smooth as possible.
– Team Eyelation
Réponse de Eyelation Technologies Inc.
Hello Antonio,
Your glasses were delivered on 09/14 to your PO Box. They were never picked up so the post office sent them back to us on 09/28. Please send an email to questions@eyelation.com to confirm your address so we can resend them to you.
-Team Eyelation
Unfortunately
Well, I placed an order on the 26th of September. I am now getting information today October 9th that it has been shipped. No communication between that time. Also the tracking number isn't registering for the package that is "shipped", the numbers they gave me to track package. Maybe it will be in next week sometime. Not pleased with the follow up On my purchase. This is my 3rd pair. First 2 came the same week I ordered. Not sure what's going on now.
8 octobre 2026
Réponse de Eyelation Technologies Inc.
Hello Dre,
Thank you for taking the time to share your feedback with us. As a returning customer, your ongoing support is greatly appreciated, and we recognize how frustrating it is to experience unexpected delays and a lack of communication regarding your latest shipment. Having a tracking number that does not update only adds to that uncertainty. We are currently looking into our processing procedures and carrier integration to ensure shipping notifications and tracking details are updated promptly for future orders. Our team is actively monitoring your package to ensure it arrives safely, and we are working to prevent similar communication gaps from happening again.
-Team Eyelation
Shipping address city - Can't change
There was no way to change the shipping address city once we got to the last page. I'm not certain if I'll receive my glasses because of the inability to correct the address.
9 octobre 2026
Réponse de Eyelation Technologies Inc.
Hello Chris,
A shipping label has been created but has not been picked up yet. If you could please email the correct address to kelly.mcclain@eyelation.com we will try and get it changed for you.
-Team Eyelation
Fast Deliverie ,Good Quality
29 septembre 2026
Réponse de Eyelation Technologies Inc.
Hello Joel,
We are thrilled to hear that you enjoyed the quick shipping and high quality of your order. Thank you so much for taking the time to leave such wonderful feedback!
-Team Eyelation
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.