I purchased my glasses date of 08.03.2026 and thier customer handlers she never told me we will not give you now you have to wait she done her process all take money everything after that she remind s... Voir plus
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أسوأ تجربة شراء مرّت علي. نفذوا النظارة الطبية بمقاس عدسات خاطئ رغم وضوح الروشتة، واضطريت أرجّعها بسبب خطأ منهم. من يومها مرّ أكثر من 15 يوم والمبلغ لم يُسترجع. كل تواصل مع خدمة العملاء ينتهي بن... Voir plus
Bad customer service and unprofessional I order lenses b1g1 they send me only the free one and I didn’t receive the one I make the order for. Customer service I told them about the issue they told... Voir plus
hi my name is Rahul from security department in al salam tower dubai internet city in dubai. Ms. maya thomas from from eyewa office on 23rd floor is very nice human being . every time she engage... Voir plus
À propos de l'entreprise
- Grossiste en lunettes
- Fournisseur de lentilles de contact
- Centre d'ophtalmologie
- Boutique d'accessoires de mode
- Opticien
- Magasin de lunettes de soleil
Informations provenant de diverses sources externes
eyewa is the UAE's #1 Most Trusted Online Eyewear Store. Shop Contact Lenses, Designer Sunglasses and Eyeglasses at Best Prices in Abudhabi, Dubai
Coordonnées de contact
Terrible customer service
Terrible customer service - I have been waiting for my eye glasses for 11 days now and still have no idea when I will receive them. Every time I reach out for an update, I am met with a lack of help and empathy from the customer service team.
2. Unacceptable wait times - It is completely unacceptable to wait over a week for a simple pair of eye glasses to be made. I have never experienced such a delay with any other eyewear company.
3. Lack of communication - Eywa has failed to keep me informed about the status of my order. I have had to reach out multiple times to get any sort of update, and even then, the information provided has been vague and unhelpful.
4. Unreliable shipping - It is frustrating to not have a reliable timeline for when my eye glasses will arrive. I rely on my glasses for everyday activities, and the uncertainty surrounding their delivery is causing me unnecessary stress.
5. Overall disappointment - I had high hopes for Eywa based on their reputation, but my experience with them has been nothing short of disappointing. I would not recommend this company to anyone in need of prompt and reliable eyewear services
Mahmoud Rateb
20 avril 2023
Avis spontané
Bunch of thieves providing misleading…
Bunch of thieves providing misleading information. Ordered prescription contact lenses at 20% discount and they did not have enough stock, so i asked them to reduce the quantity. They reduced it but removed the discount!!! So i canceled my order and now waiting for a refund… bad experience overall, uninformed/amateur staff, no proper communication, sneaky robbers and misleading info
15 septembre 2023
Avis spontané
ZERO TOLERANCE CUSTOMER SERVICE! VERY SAD EXPERIENCE!!!
AFTER 1 WEEK OF PATIENTLY WAITING FOR MY ORDER, THEY CASUALLY SEND ME AN EMAIL TELLING ME THAT MY ORDER IS NOT AVAILABLE AND WILL TAKE 4-6 WEEKS TO BE DELIVERED BY THEIR SUPPLIER. NO APOLOGIES AND JUST SAID THEY WILL CANCEL MY ORDER IF I DON'T RESPOND IN 72 HOURS IF I WANT TO PROCEED. IT IS MY FIRST TIME ORDERING TO THEM BECAUSE THEY SAID TO THEIR WEBSITE THEY DELIVER MAXIMUM 2 DAYS AND THEY HAVE TABBY PAYMENT OPTIONS, BUT I DIDN'T REALIZE THAT IT WILL BE A NIGHTMARE GETTING MY ORDER. I COULD HAVE UNDERSTAND AND STAY CALM HOWEVER THE WAY THEY SPEAK WITH YOU ON THE PHONE AND EMAIL ARE NOT APOLOGETIC OR SYMPATHETIC AT ALL! THIS IS THE FIRST AND LAST TIME I WILL ORDER AND WILL NEVER RECOMMEND TO ANYONE TO USE THIS WEBSITE! I AM VERY ANGRY THAT THEY DIDNT EVEN APOLOGIZE FOR THE INCONVENIENCE THEY HAVE CAUSED! I BADLY NEED THE CONTACT LENSES AND THEY JUST WANT YOU TO CANCEL YOUR ORDER! WHAT A SHAME!
27 avril 2023
Avis spontané
very bad customer service
very bad customer service, replies late and does not take the consumers concerns and problems seriously.
12 août 2021
Avis spontané
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