EziBuy Avis 

I have bought from ezibuy for many years. About 20+ years. Never had a problem with them until now. I have been waiting 4 weeks for my order.Just one garment that was in stock according to their website. It’s still pending 🤔Every few days I get an automated email to apologise. Last time I will ever buy from them again.

I ordered some items. The quality was so bad and not true size. I returned these items back and I paid $12 for sending my order back. After one month I still haven't received my money back. Service is disgusting. I am so disappointed.

Advised that they'd shipped partial order and gave me a tracking number which Australia Post does not recognize (it's been over a month now). Second part of order not even dispatched yet!!!! with no word on when it will. Emailed them several times. First reply asked me to take a photo of my items and send it to them???? How could I if I've never received anything yet. Several other emails, all automated, saying they are on to it but are experiencing heavy demands (I'm not surprised!). It's likely I will not see anything and will lose my money. I wish I'd read all the reviews before ordering, these people need shutting down, it's a complete rip off. How do they keep operating in Australia, why is the commerce commission not looking into them?
AVOID AT ALL COSTS!!

Very poor experience, I got 2 katies jumpsuit, did not match at all with the colour of the actual product, were very dull and faded from so many places, also very poor quality, threads coming out from so my places, belt loop broken .I send them pics as requested by them but heard nothing, wrote so many emails but no one replied back.

My order ( NZ000904126 ) was sent and paid for 3 weeks ago. Heard nothing. Tried tracking ( NZ 000262916 ) and the link did not work. Called the ‘ Help Desk’ who said the order was pending, meaning that after 3 weeks the items had not even been sent. Still waiting for delivery. My advice is not to buy from this website anymore, better to use Temu - at least there your items are sent in a timely manner.

What has changed? Used for years and sick of constant emails. Used to read them all, but 4 in a day, so I don’t read them at all now that’s the irony. Straight delete. Keep changing preferences to less. Now unsubscribed (for second time) and still receiving. Sort yourself out EziBuy. I’m giving it one more month then never again. I’m done.
PS please do not give me some 0800 number for me to waste more time, you spend the time actually listening and looking after your loyal customers.

I was overcharged on your adverstment 4 for $30.00. The order was placed 06/11/24. I am still waiting for a refund for the order. Have sent over 18 emails to Moasic and the only response has been a "quick automated reply to let you know your ticket, is still in our Helpdesk."You obviously have very few working in your helpdesk department with the delay in crediting back my money.I believe that your Company is in breach of Consumer Law and have no intention of refunding the money owed to me. Well done Moasic, you should be very proud of the way you conduct your business here in Australia. Oh I forgot you don't, as nothing you sell is made here in Australia. Yep another Company growing fat on 3rd world countries producing your goods.

I HAVE ALREADY SENT YOU THE DETAILS REGARDING THIS OVERCHARGE 23/12/24 TWICE IN THE SAME DAY. DETAILS SENT 9/12/24, DETAILS SENT 11/12/24, DETAILS SENT 15/11/24, DETAILS SENT 6/11/24 DETAILS SENT 07/11/24
EVERY ONE OF YOUR REPLIES IS THE SAME " automated reply to let you know your ticket, is still in our Helpdesk" NO ONE IS LOOKING INTO THIS OVERCHARGE AS IT HAS GONE ON FAR TOO LONG. YOU HAVE ALL OF MY DETAILS SENT MANY TIMES. YOUR COMPANYIS AN ABSOLUTE DISGRACE AND THE SOONER YOU CLOSE DOWN PERMANENTLY THE BETTER IT WILL BE FOR ALL . YOUR COMPANY IS COMITTING THEFT AND AT THE MOMENT YOU ARE GETTING AWAY WITH IT BY NOT REFUNDING THE OVERCHARGE. AS I PREVIOUSLY STATED YOU ARE IN BREACH OF CONSUMER LAW.

19th of January still waiting for my money to be refunded...this is turning into a Cecil B.Demille production....

I have returned some items 2 months ago and had no contact. I have tried multiple times to contact ezibuy but never get anything back. Definitely wouldn't trust them! Have lost money! Terrible customer service.

I've returned an order to Ezibuy a 25 days ago and have received no update. I spent additional money to send the clothes back, on top of what I originally paid, and I still have't received any resolution. I've sent many emails and all I get is an automatic reply.
This is very frustrating and unprofessional. Customers deserve a proper service!!!
If you really want a reliable company to buy from, this is definitely not it.

It's back to real shops girls. Before online shopping we could try on,feel,look,come back next day and return the goods if they weren't right . The internet was supposed to make things easier for us .Ha ha. I think some huge firm has taken over dozens of small ones because I have had similar experiences with three online shops recently. No customer service, poor quality and ok plong delays in shipping.Im going to shop at my local stores,a bit more expensive but at least I can see what I'm getting.

Like everyone online they are happy to take your money but could not care less about customer satisfaction. No correct way to return or exchange your purchases if you do not pay by credit card, and they used to be great, I used them for over 15yrs but never again

I get 10 emails a day from Ezibuy but no sign of my order or any tracking information even after 2 weeks. I wonder if this is a scam designed to trick long term buyers like me. They seem to have been taken over by Mosaic Brands-recently declared in liquidation-so that might be the answer. Beware !

This company has now become merely a clearing house for other cheap brands. Customer service is practically non-existent, the ordering website often fails and Ezibuy no longer sells the lovely clothes it used to, especially my favourite Capture brand. I have cancelled my account and unscribed to their emails. That's another problem ... once you sign up, you are bombarded with at least 15 emails each day. Most disappointing.

Beware of getting scammed
Order No. AU006296175
Have emailed customer service several times in regards to non receipt of item SC-11501-CS from above order - also have send the query via post. Has been about 6 weeks since my first email to mail@ezibuy - NO RESPONSE
Have logged into my account and have been advised this order number is non-existent. Phoning the help line is also waste of time.
Would not recommend this company

Happy with the products and delivery timing. Nothing to fault. Brought clothing on special, each items under $20 each!!!! Really good bargain for the quality. ☺️☺️

I rang ezybuy about a problem I had and it was resolved right away and my order arrived two days later.
Most impressed

I feel like I've been scammed! Still no tracking number after 4 weeks. 'No reply' emails say they have contacted their third party supplier. I've asked for my money back but now can't get any response at all.
Order no.: NZ000735725

I ordered clothes from EZIBUY on May 19th. Unfortunately, two items were faulty.

I have sent numerous emails, phoned twice, sent photos of faulty clothes and still have not received a response.

I bought 2 pairs of Jeans. I was sent 1 pair and received a top I did not order.
I sent multiple requests for a refund.
They have not replied to my requests.
I will not order anything from them again in the future.

I have been an Ezibuy customer for decades now but have recently found their customer service very poor. They do not seem to have any intention on resolving your issues or appreciating loyal customers. I will not be buying from them again.