EziBuy Avis 

I made a purchase on the 30th of August and have not received a tracking number or any form of communication. I am disappointed that I didn't read reviews before making my purchase, but it was a gift for a family member and Ezibuy was one of the only places left that stock the item. That probably should've been a clue. But, never the less, I expect better. I'm hoping this negative review attracts their attention, unlike the several messages/emails I've sent them.

WARNING : FRAUDULENT COMPANY
DO NOT BUY UNDER ANY CIRCUMSTANCES

DON'T BE FOOLED BY THE STANDARD REPLY BELOW THEY ANSWER EVERYBODY SOUNDING SO CONCERNED AND HONEST. IT'S A COMPLETE RORT.

IT'S BEEN ONE MONTH NOW AND I HAVE NOTHING TO SHOW FOR MY MONEY.

READ BELOW AND BE WARNED.

I have been waiting over 2 weeks for my parcel to be DESPTACHED. I have made numerous calls to the useless call centre, only to be told absolutely nothing helpful.

This company used to be good about 10 years ago and I used to buy frequently from them. I decided to give them another go in 2023, only to find out that the company has been sold, the call centre has been moved to the Philippines and the customer service team are useless.

On what planet do Ezibuy think they have the right to take our money and make us wait 10+ days for our parcel to be despatched. There has been NO follow up. There has been NO confirmation of my order. But my money was deducted from my credit card immediately.

I have reported this company to Consumer Affairs in Australia so that it will be struck off.

EZIBUY : DO NOT WASTE YOUR TIME WRITING A B/S ANSWER TO THIS REVIEW PRETENDING THAT YOU CARE AND THAT YOU ARE DOING ANYTHING ABOUT ALL THE NEGATIVE REVIEWS THAT YOU HAVE.

I WILL KEEP DELETING YOUR REPLY BECAUSE YOU HAVE FRAUDULENTLY TAKEN MY MONEY AND NOT CONFIRMED MY ORDER, NOR SENT ANY ITEMS.

NEVER EVER AGAIN !!!

Returned some items that were wrong sizing, they were received by Ezibuy 28th August, I am still waiting on a store credit (now rethinking this due to the absolute shambolic way they work). I have contacted several times and been told that they now can't locate the items and will refund BUT they still haven't - 18 days on and I'm still waiting. Won't be purchasing again and if I don't hear or see any refund before the end of the week, I'll be reporting to Consumer Protection Ombudsman.

This is now resolved, credit received thank you for your assistance.

Ordered several items from EzIBuy , rang customer service and returned a few months ago. No money put back in my account. I have been a customer with them for over 20 years and this has put me off from ordereing off them again.

I live rurally in NZ and my delivery came relatively quickly which I was happy with.
What Im not happy with is the quality. I purchased a cotton duvet. Yes it is cotton but only just it is very thin and Im disappointed at the quality that I use to buy from Ezibuy over the years. Customers are happy to pay more for better quality items Im sure if they can be guaranteed of a better product in the end. Also the colour of the duvet did not match what was online my duvet is a grey check but its very pale and the white is a light cream very disappointing.

yes still waiting for them to contact me even though on this site they have asked me for tracking numbers its rediculous ... cant believe they dont have a customer complaints dept

Is Ezibuy refunding anybody or just keeping the money. You are saying what we want to hear, but the refunds are not going back into our accounts.

I’ve been waiting since July, absolutely disgraceful service.

I bought items on the 17th May which I returned part of. Finally on the 3rd August a refund was processed only to be told there was a technical error and the refund didn't go through. Would like to say I'd never buy from Ezibuy again but unfortunately if I want my $165 refund back I have to have it in form of a Giftcard because they are no longer processing refunds!!

Awful awful service.
Made an order the end of June, was over $200, and charged postage, one item was not included in the order, but I did as charged for it. I returned some items, and not had any refund at all. I’ve had numerous emails back and forth saying I’ll get a refund, then emails saying I can’t get a refund must be a gift card. I’ve taken out a claim at the Disputes Tribunal, but as they are in liquidation I doubt this will happen as no one is replying to me emails. Ezibuy used to be such a great company, that I purchased alot from.

Terrible service! I was charged for a Jacket back in June, when item didn't arrive I contacted their customer service number. I then found out they could not supply the item and was promised a refund back to my credit card. Nearly September now and after several phone calls and emails I have Not received my money back. Do Not buy from this company!

Chose a number of things and paid through PayPal and was then advised most of the items were out of stock ! This is stupidity advertising non existent stock. Cancelled my order now I’m wrangling with PayPal. Never again EziBuy!
Update: A bland reply with no information as to why from ezibuy - who want to sort things out. Nothing to sort out I said never again - don’t sell things you don’t have! I believe the ACCC don’t like that behaviour!

Returned several jumpers in June . No notification of my return and no refund .This company is in liquidation and owes $100 million to creditors , and are still trading and advertising !! Be careful as we unsecured creditors ( customers ) will probably never see the returns money owing to us , even on faulty items .
Please be careful ordering from Ezibuy

I returned a purchase in June because the size was not suitable and have been chasing refund ever since. Today I have been told they are in liquidation and I now have to chase again to try to receive my credit. Very poor service. DO NOT BUY FROM THIS COMPANY!!

I’ve ordered over $200 of products & still have not received an acknowledgment even though payment has gone through. I have no delivery date or any communication even though I have emailed them.
Update: spoke with them on the phone & straightaway received an email with my order. They where very apologetic about the emailing not working well .

* weeks and still no refund for an out of stock item, same old runaround, will contact the bank and report it as a fraudulent transaction as se how they like that.

I was a happy Ezibuy shopper for 30 years - however my June shopping experience under the new management has me never returning.
My order arrived in 3 shipments, spread over some 5 weeks, in between Ezibuy updated their website wiping all records of previous orders. Most of the items which arrived were unsuitable. I returned 3 parcels using NZ Post ($28 in shipping) but at least I had track and trace. It has been a battle to receive acknowledgement of my returns and the refund. Even when I was refunded they retained $9.95 (equal to a postage cost) stating that although I had paid for my own return shipping, a 'processing error' has meant that they can't refund this!? I have wasted so many hours getting a refund, this company is a complete avoid! If I hadn't kept a record of my order and returned my parcels track and trace NZ Post I actually doubt I would have received the refund.

Ordered 2 items on 25 July 2023. One item was delivered reasonably promptly. I rang and asked where the second item was. I was told I needed to wait a few more days. Today (3/8/2023) I rang again only to be told it was out of stock. They obviously do not have online quantities linked to actual available stock (they used to). They promised to refund today.
I have found I cannot log into my account which I have had for decades. The new website is a nightmare to navigate and not user friendly. I will not shop at Ezibuy again.

08/08/2023 Refund not received.
10/8/2023 Phoned to ask where the refund was. I was told that the amount due ($132.00) was "beyond the limit" and had to be specially approved. Then I was told that it would be refunded within 10 working days from 03/08/2023 (the date I first phoned). Really annoyed that the refund process was started only after I enquired - not when the order could not be filled.
15/08/2023 Refund received.
16/08/2023 Really amused that Ezibuy's response asks for my customer number - I didn't use it for the above order because I can no longer log in!

First, it took a month for them to ship the order and that only happened after I emailed asking for an update.

Second, I returned half the order and it took 7 weeks after they received it to get a refund.

Third, you can no longer login to your EziBuy account and check on your order or the tracking or anything else. I’ve seen other reviewers ask about this to be told by EziBuy they are in the middle of some kind of IT change. This makes no sense. What online retailer removes customers accounts for months? No one. Having worked for an IT company for years implementing software solutions to retailers just like EziBuy, you do not mange change in this way. Either they have an employee locked in a room with no windows reading Coding for Dummies trying to learn how to fix their website, or they have intentionally disabled all customer accounts so you can't see what's really going on.

Given the fact they are clearly having serious operational issues processing orders and returns, you have to assume the company is in such serious financial trouble that operationally they cannot function.

I am so nervous that I will never see my money again!
This drawn out process started back in May this year when I purchased 3 women's jumpers and returned two of them the same day they were delivered on the 7th of June.
I have since sent an email (no reply) and called FOUR times chasing my refund. I have been given the absolute run around:
1. Firstly told refunds take up to 20 days to process?
2. I had to sign a waiver - for what I am not sure?
3. PayPal contacted me to say that Ezibuy had cancelled my refund?
4. I gave my credit card details over the phone (nervously) as I refused a credit voucher and told it will be processed in four days?
It has now been 1 week and I am appalled by this once reputable company literally 'stealing' from me as I returned the items. They have no right to keep your money.
Please be wary when purchasing from this company.

Unfortunately I’m with everyone else “NO MORE EZIBUY FOR ME” I’ve been waiting about 10 weeks now for a refund. You can’t speak to anyone tried several times calling the call just cuts off after a recorded message. This is unacceptable.
I try to log on and have NO orders when I’ve been purchasing from Ezibuy for over 20 years. THIS IS ALL VERY DISAPPOINTING. I would like my refund ASSP! And yes quality was poor the last order I received. Not good at all