EziBuy Avis 

I have been a buyer of EziBuy clothing since Myer started on line shopping. Then purchased by a family from New Zealand.

Since the Moasic group took over. I am just devastated.

Hate their website of every brand they own just flooding, once, special, quality clothing. Cannot find Together, Heinz, and kaleidoscope etc as all these wonderful, quality clothing brands are lost amongst the brands I can find in my local mall. Noni b, Rockmans, crossroads B and B, Rivers etc.

It is a nightmare and I cringe when I visit their complicated site.

I hate the refunds taking two months to be reimbursed and cannot understand their new call centre.

From now on, EziBuy has lost me. I log in everyday to find something completely different to purchase. No more, as EziBuy just promotes rubbish clothing which you can find a better selection and quality from my local K Mart store. No wonder EziBuy needs an administrator.

Do not order from this company.
The service and quality is no longer any good.
They state easy returns on their website but this is miss represented. You will pay postage should you need to exchange for sizing and they make you reorder and pay for item again and then can’t manage to efficiently process a refund, this makes poor quality items even more expensive. 😖
Have been a customer of long standing with never a problem

My order history has disappeared, I need to make a return and I have phoned and followed advise but no luck. I have spent significant money with Ezibuy over the years and now feel like I am being screwed. How am i meant to keep shopping there if I cannot trust in the process? What is going on?

I ordered a Jumper on 7th May & by the time it came I tried it on & was to big. So I sent it back to Ezi Buy with there sticker address on the 30th May. I waited 4 weeks & did not get a refund, After numeracy phone calls I was told on the 27th of June finally told a refund will come, then on the 6th of July I received a refund for $35.05 of a jumper I paid $45.00. But in the next day the refund of taken back. I rang & ask why they said it will be happening. They said I will have it by 18th July as told again I had to wait 8 days for a refund. Now it is the 24th July. I now feel what is the point.
I feel it is costing me more waiting on the phone & getting nowhere fast.
Well I should have learned from last years experience.
I will never buy from them again & these problems started when they moved there Company to N.Z.

I placed an order with Ezybuy on 26th May. I did not receive this until 27th June. The order just turned up without email notification or tracking number.
On 6th July I returned part of the order via NZ courier tracked and signed for. This was delivered and signed for on the 10th July.
I have tried ringing Ezybuy over the weekend to see where my refund is but it appears calls aren’t being answered. I have submitted an online query but after reading these reviews I’m not hopeful of a speedy response.All my previous order details have disappeared from my account.
** Update** Today 26th July I spoke to someone at Ezybuy this morning and my refund was processed this afternoon. I’m sure the fact I posted my return tracked and signed for helped.

It's now been 3 months, multiple calls and constant empty promises from EziBuy yet no refund.
Goods were never shipped.

Didn't even ship the goods despite my following up multiple times. Then refused refund blaming their 3rd party supplier.
I quoted the law to them and advised their internal agreements is not my problem.
Got a phone call from a "supervisor" saying they'd try to get it fixed.
Still waiting, no goods, no refund.
Do NOT ever buy from EziBuy.

What a sad demise for EZIBUY. I have been an EZIBUY customer since it first started in 1978. Sadly that EZIBUY is no longer. Since the takeover the last 3 transactions have had me chasing refunds for clothing returned, fortunately, I had added track n trace through NZ Post otherwise I am doubtful I would have received a refund. Account and order history is gone and you can no longer leave reviews, obviously for good reason. Goodbye and good riddance EZIBUY!!!

A long time customer. Asked for a refund over a month ago. Finally told by Ezibuy that it had been refunded to my PayPal account and also being notified by PayPal that it was coming, I thought that all was ok. Just been notified by PayPal that it has not gone through and to contact the seller. Tried to call both Aus and NZ but now doesn’t go through. Sent email but not expecting anything.
They are still trading online!

Why are EziBuy not answering their phones in with Australia or New Zealand?
Order number: 2021171156

Never Purchasing from Ezibuy again, they have gone down hill, Paid $35.85 worth of postage to return an item for a different size, when the parcel was sent out the Street address and number was missing, I received no tracking number so my parcel was sitting at the local post office without my knowledge as it only had the Suburb for the delivery address, this has never happened in the past. I was given a Birthday Voucher for $20.00 that did not work and when I called to find out why I was told to place my order and that I would be given a credit against my account, well sorry I wont be ordering again from them so the voucher would be useless. This is not the Ezibuy company I once purchased from no wonder they have gone into Administration.

I retuned 3 different order at the Start of May it is now July no sign of refunds. Now previous orders do not show up on website. Been with ezibuy for 30years but it has gone downhill this year. My refunds total $350.
Quality of clothing is going downhil

I returned two parcels via NZ Courier in the past 2 weeks - I have tracked and traced them and despite them having been received in their warehouse I still have to wait at least 10 working days for a refund. I have returned numerous items in the past and never have I had this happen. Guess what Ezibuy you have lost a customer, shocking service.

Again shocking service from ezi buy waiting 3 weeks for a confirmation that things will be sent, have so far blamed Covid, shipping, katies, mosaic bros. Found out items were only coming from Australia. Now blaming a new system, will not cancelmy order. Last time I buy anything from these guys. This has been in-going poor service since before Xmas.

I also have had a negative experience. Much like the other frustrating stories below. Enough said! ☹️

Trying to find ouy where my order is has been a nightmare! Phoned after 2 weeks to be told to phone again in a week as the items were from overseas and Ezibuy cant trace them! So phone another week later to be told it could be another 2 weeks before they could tell me the status of my order. So not impressed. Also now my email address is not working on the website so I cant even check myself. What is going on! Won't ever be buying from Exibuy again!!!!!!!

I have used Ezibuy a lot over the years. I placed an order for three items 2 months ago. I received 2 items. I returned 1 item for a refund. To date, I have not received the refund or any communication from Ezibuy. I have also never received the third item. I have sent emails but received no response.

Please stop sending me emails almost daily about your fantastic sales if you are not actually delivering orders or providing service.

17/9 So this is all sorted now. I have received one refund to my credit card for the returned item and one gift certificate for the item not received. Hoping they can get their act together now as they used to be a great shopping experience.

27/06
Thanks for replying. My customer number 713738 order number 2021145193.
Also, since last week I'm unable to sign in to the Ezibuy website.

4/07
Is there any update on the item Style 281759 which never arrived?

An email arrived saying the returned item has been received, thanks.

5/08
I have still not received the refund or the item which was never delivered. I started a complaint with PayPal, and soon after got the email from Ezibuy saying they had received the returned item. It appears that the email was sent to stop the PayPal case. What has happened to Ezibuy, I used to love them.

17/9 So this is all sorted now. I have received one refund to my credit card for the returned item and one gift certificate for the item not received. Hoping they can get their act together now as they used to be a great shopping experience.

Have been shopping with Ezibuy for 40+ years. I received a coat 3 weeks ago but it was awful so sent back. Also had no returns label so I sent it back through the post at the address on the site but have had no email about my return, no replies to my emails and no refund. Tried to login to my account tonight but see my login is no longer valid so seems that I am no longer an Ezibuy customer :-(. What a way to keep your customer base Ezibuy. Guess I am not getting a refund! So farewell Ezibuy as I doubt I will ever shop with them again. Os to reply - received an email reply from customer service to say they cannot find me in the database. So this is not a case of just not seeing past orders, I have to sign up again as a new customer. Luckily I still had packing slip to email through. Will see what happens but not sure i will sign up again just yet.

I have been a customer of Ezibuy for over 30 years. I have liked the easy returns system, however I am very disappointed in the new systems. I phoned the support number to talk and but was frustrated by the lady not listening to me and directing me the website for returns. I am unable to find the returns label!!
The old returns system was simple & easy - why change?? Put the forms back in the bag!!

Goodness me - it has been a long time since I have had to sent something back; only sending because they sent the wrong item :-( I rang them, nice lady but she was only able to advise to go to the website. This is not an easy process - having to go online to get a return sorted, - I am now waiting for my request to be "reviewed" and then apparently I get the label to print out and then post back. But at no time in the dropdown boxes was I able to get them to sent me the correct item, the only options were refund or store credit!!!! Reading all the poor reviews below I am regretting shopping at ezibuy although this was the first time they sent the wrong item, I will wait and see with fingers crossed.

I had a refund and needed to place my order via telephone. The person I spoke with was efficient, well informed and pleasant. She talked me through my order very clearly and made the process of ordering over the phone a rewarding experience.

Great salesperson on the end of phone...very helpful, as I have been trying to place orders online,unfortunately been coming back invalid Email, which can't understand, as it is my email.
Anyhow able to place a phone order...