EziBuy Avis 

I have been an Ezibuy customer for well over 30 years and up until a year or so ago deliveries and customer service were fabulous. Everything is in disarray now. Wait times for orders are ridiculous as is the returns process. Credit card deducted the minute order is placed ,a month or more to receive the order and another month to get the money back in returns. The last couple of returns also have had deducted $9.95 as a postage fee even though I returned them personally in store which has no charge. So yet tried to call again. Huge wait time. Emailed requesting the refund. No reply to date. Sorry Ezibuy. You have lost a very loyal customer and advocate over the years. Will never order from you again.

Waiting waiting over three weeks for credits. I am owed over $100 fir returned items. They no longer send returned address labels. I keep being told time and time again you will get and email. Nothing ever arrives. No wonder they are in trouble. This is one for Fair Go. Sure I am not the only one.

It has been just about a month and my order hasn’t been dispatched. Winter will be over by the time I get my jacket. Have emailed for an update and no reply

*****My order details are

19/05/2023
Customer Number: 6242722
Order Number: 2021170768

First time I have returned a product, for a replacement.
Found this all so easy. But most of all..
I want to comment on the helpful friendly and informative service I encountered.

I have been trying to return an item but couldn't find the Returns label. I phoned to enquire if an other one could be e-mailed to give me an address and was advised that would be done. This did not happen, so I phoned once more only to be asked which store I purchased from as there was no record of my order in the system. Several times I was asked the same question - I didn't know which one it came from. I was then put on 'chat' with Techadvisor ?? after several chats I have given up. Although they couldn't find the order in the system, the payment was taken from my account. I have since tried to phone but apparently the number is no longer available. I placed the order on 19/4/23

My return hadn't been acknowledged for several weeks. I knew you were busy, so waited, but finally became concerned the parcel may have gone astray. I rang and the person who answered was very helpful and patient. She sorted it out and also re-ordered one of the items in a smaller size (I had previously rung to ask for the smaller size but was advised to note this on the return form as the size wasn't available at the time I rang.) So everything was sorted and I had been worrying unnecessarily that you might not believe I had returned the items. Thankyou.

I have been buying from Ezibuy for years with excellent results. With my last 2 orders, I only received part of the order, only to find a month later, that the missing items were now out of stock. When I asked for a refund - wait for it - I only got a partial refund. They manipulate the invoice so the missing item is much less than what you paid for, which makes me think that item was not available in the first place. I am still waiting for my full refund of the missing items. Their company is a mess and whoever is running it, is scamming customers. (Please note that any other company, ie Rivers, Millers, Rockmans, Target - give you a refund immediately if item is out of stock).

I love the lovely cardigans I have bought as do my elderly sisters who are now enjoying being wrapped in warmth for winter, too. Thanks for the great prices and service you provide

Didn’t have a problem taking my order/money, over two weeks ago. (All items in stock) Made contact last week, told shipment within the next 5-7 days. Well here we are, and still nothing!

I re-ordered the same dress in a smaller size. The return process was easy and quick. I called Ezibuy service over the phone to secure my item.

Originally I ordered and received the 332846 XXL oversized Pullover, and found it too large and put it aside to alter, but finding that a size smaller was available, reordered and received promptly and am absolutely delighted, thus not needing to alter the larger sized Pullover, and extremely grateful to Ezibuy. Have followed instructions for returns and will be in the mail as soon as can be …. Thank you Ezibuy …… Gillian

I ordered 3 items shown as in stock On 6 May as at today 24th May no confirmation of shipment. Ezibuy silence is deafening. I called 3 days ago and advised my order would be shipped this week. It appears their notification system has fallen by the wayside and I still wait. I note that quality of clothing has plummeted too. Hopefully someone can buy the company and revive the once reputable business.

I'd strongly advise against ordering online at the moment dues to lengthy delays and no information on website or in order confirmation email. Staff on the phones are lovely when you call but there is a stock standard apology for delays due to operational changes and pushback on cancelling orders. Having done my usual (customer for over 20 years) buy in lots of different colours and sizes knowing I can return and get a quick refund, I'm now really concerned that this will be the next headache when the items finally arrive. Sorry Ezibuy but I won't be back.

Delivery delays… come on ezibuy update your emails and website with a more truthful account on delivery times. Ordered 5 items 4 weeks ago and still waiting for shipment. You’re still emailing out to customers all your specials and happy to take their money quickly.. but then it’s radio silence until you phone for an update and get told there are delays..

Is anyone still servicing orders for Ezibuy NZ as I ordered 13 days ago from Whanganui and cannot get any information on the order or the courier delivery ??
Sue

Ordered online. Heard nothing for two weeks. No tracking update, no email advising of delays, no nothing. I called customer service asking for more info. They've outsourced cs to the Philippines and the service rep had no idea about anything. He could only tell me that I had placed an order. And, that I need to wait. Awesome.
Not the cs fault, but I could barely understand him. Colour me frustrated.
It took 3 weeks to receive the items. I received notification that they had shipped the day they arrived. Nice work, EziBuy.
In my experience (e-commerce for 12 years) customers are understanding of delays if they are actually told THERE WILL BE DELAYS at checkout or even the day after.
This was my first order from them. Never again.

I’ve been a regular Ezibuy customer for about 20 years, and have always been a big big fan of yours. Not any more.
Ordered two items on 13 May, received usual automated email saying delivery in 5-7 days for standard items (I ordered one standard) and 7-10 days for brand partner items (ordered one Rockmans item). It’s now day 9 since I ordered and I haven’t received anything.
I called Customer Services last Thursday (5 days after my order) to find out why my order was still pending and was told that the standard item was ready to be collected by the courier, but the Rockmans item would be a “little longer”.
It’s now day 9 since Ezibuy took my money, including a $9.95 delivery fee, and I’m now told that nothing has even been dispatched yet. When I rang today to find out what’s going on, I was told the Distribution Centre are today dispatching items ordered on 3rd May so it will be another week before they even get to my order.
Come on Ezibuy - I know you’ve got problems and you’re restructuring, but how about being honest in your communications and saying there are delays and it’s likely to be 15-20 days before orders are dispatched. How about it?
You’re showing an appalling disregard for your loyal customers - something I never expected to see from what used to be one of NZ’s top online retailers.
I doubt I’ll bother buying from you again.
*Update: Thanks for your reply Ezibuy. My order number is 1105174459.”

Ordered on line with receipt that’s says I will receive parcel in 5 working days. After 10 days phoned and told hasn’t even been dispatched. Will be another 10 days. Who takes 20 days?? No apology just told they are restructuring. Hey EziBuy you should have a pop up when placing order to tell people you WILL NOT GET ITEM in 5 DAYS. Absolutely rubbish

So enjoy getting the emails and the catalogs with up to date fashions. This suits me very well. The people on the phones are very friendly and helpful so have no complaints whatsoever. My customer number is 100150.