EziBuy Avis 

I am astounded by the cost of the courier, I purchased one small peice of lingerie and am charged $10. That is insane, I order things all the time online and am never charged this amount. I won't be ordering again, there prices are also much higher than other department stores with the same brands.

Absolutely terrible...I ordered a dress which had a faulty link and they sent me the wrong dress completely, then trying to get a free returns label took 4 emails, three phone calls and still no joy...this company has gone completely down hill and I will never buy anything from them again, seriously ridiculous and terrible customer service...not happy...

The Call Centre person who took my call was helpful and informative. He did everything right and asked all the correct questions. I can say this with authority as I used to work in a call centre before I retired.
Thank you.

Absolutely disgraceful service from Ezibuy. Ordered on 26th April, still waiting for delivery. Spoke to customer service over 2 days, both times I was told order is still waiting to be processed and they won’t even let me cancel it and give me my money back. Absolutely disgusting. NEVER buying from Ezibuy again and I will most definitely be advising all my work colleagues, family and friends to not use Ezibuy in the future.

returned jumpers as too big / 1) never received replacements told they were lost 2) Australia post receipt that they were delivered March the 20th at 1400
email the receipts to the company
then took extra money $79 from my bank account / rang ANZ to stop the transaction thankfully ANZ took action straight away
/ rang numerous times and email ;lost count how many times they said I was getting my money back/ lost my card details as technical error had to ring to give them again for a refund / noticed they took.05 from my account but no refund of the $80 owing
how many .5 do they take from peoples cards ?
I have rung consumer affairs in which i have to send all my emails and correspondence
hopefully I can get interest as they have had my money since March - today May 10th
never will I ever buy and I have warned my family , should have read reviews before I bought anything as it will have been a indication how bad this company is
i want my money back
20/5/2023
Finally got my back into my account
But it will never change my mind into buying from you ever again
NEVER - not worth the stress you put me through .

Order on 17 April, not even packed yet, emailed and was told they were busy, rang today, sounds like the call centre is now in India, very hard to understand. Have requested refund. will never use ezibuy again.

I ordered on the 24 April and I received one item a month later. I phoned yesterday to see where the pleated cullottes were? They said oh sorry they are no longer available. We are now 27 May 2023. Over four weeks and no email to say the item I had bought no longer existed. It was available when I purchased over a month ago. They are supposedly going to refund me now. It is sad and I see with this kind of chaos and poor service this business will liquidate
I wish it had its original owners. It used to be a great and reliable and caring business. I am thinking if I did not ring they would of just kept my money. I will be not buying again and I've been a customer for 20 odd years

Ordered on the 16th april still not recieved my order rung 3 times to be told they are very busy very disappointed and very poor in Ezibuy service. Quick to take your money but not worried about deliveries never again I will shop elsewhere.

The dress came, nicely packed, but not in the five working days the email promised. It arrived 9 days later - at the same time as some stationery I had ordered the day before.

Starting to think they’ve taken my money and run! Ordered goods on 20th April and still no delivery! I know they are closing stores but they are still advertising for online. What’s the story Ezibuy!!

I was blown away today with the amazing and genuine service. You really made my day, thank you so much!!

Poor customer service in store. I was returning a faulty item (a small hole under the stitches) in the Albany store, they refused to refund it because it was on clearance. I wanted to show Sabrina the faulty area but she refused to see it and told me to fix it at home because it was on clearance. She kept saying “you’ve paid a good price from the sale of the original price so you can just fix it yourself”. She was not willing to listen and very rude with no patience. Very disappointed at her customer service without professional training. I wondered would you meet the obligation for a faulty garment or not?

The clothing quality has gone down and prices up quite a bit not worth it quite shoddy made. I have been buying them for many yrs. It take to long to be deliverd always excuses why. Does not take so long with purchases from other companies. My loyalty is starting to wain very dissapointed.

Just received Zip up fleece hoodie style 293639
Poor quality, very thin
Bought same zip up fleece hoodie few years back such superior quality but style 223320
Ezibuy has really gone downhill, everything such bad quality and poorly made
Such a shame as Ezibuy used to be great

Always helpful and happy to answer all questions re garment to be purchased. Don't mind checking something if I am not sure of the garment.

They dont even deserve 1 star. Just lost me as a customer. I ordered click n collect, which still hasnt arrived! Using the holidays as an excuse! Company is misleading its customers about their click n collect timeframe. Call centre staff is the worst. Dont even understand a word. Keep saying they will direct queries to the appropriate department.Resolution time is always 3-4 days! (Well no wonder, looking at so many unhappy customers) Local store does not even answer phone calls and instore staff does not care either. Worst worst worst place to shop.

I found the person on the phone very helpful nothing was a problem. I was finding my order wouldn't go thru on my computer with the code and the lovely man on the phone did it for me.
my no is 987693

I love Ezibuy clothes. Have beautiful smart affordable dresses. smart trousers, lovely shirts & tops & jumpers. I have such a variety that is affordable. My top shop! Couldn't do without it. Thank You Ezibuy.
Christine

Button fell off as soon as I put them on.
Dreadful fabric too

Very helpful people answering any questions. Good selection of colours with the clothes.