EziBuy Avis 

I ordered a maxi dress on 21Jan and I still have not received any information re delivery 16 days later . The call centre in the Philippines stated what they will do but no action has been taken I am overseas from Feb 10th . I have had no confirmation regarding any of this I sent a email 3 days ago but of course I have not had a reply . I live in Perth W.A so city delivery should apply . In the past I have had good service but this is appalling and very disappointing . I just hope I get my refund .

I ordered 2 items on the 3 of jan 23. I rang 2 weeks later and they said it was coming. I then received one item around the 25 of jan. I then rang the next day to see when the other item was coming. Still nothing. And told to wait. I got an email on the 30th of jan saying that there was an investigation and would get back to me in 3-7 days. Still nothing. Then I rang today the 6th of feb asking for a refund as It was not coming. (I needed the linen for my son to go to university with (flat) by this Thursday. They would not refund me. I talk to some rude person in the Phillipines who was a manager. It’s a joke. Great product. Useless delivery. So I give up. Just no customer service

My call was answered quite promptly by a man in the Phillipines. Very helpful and polite. Order duly arrived. I did read other reviews before ordering some garments.Very useful. I did have to return a couple of garments as they were unsuitable for me.
EZIBUY call centre staff are excellent.
Jan Gall

I recently wanted to return but re-order a couple of items. The customer service I received was excellent. The call was answered quickly.
He checked available stock, colours etc and explained the process completely all in a friendly professional manner.
Good job done with no hassles.

12308124

The phone was answered promptly without having to listen to lists of options or advertising. The lady knew her job and spoke at a comfortable speed as if she was talking to a human being. It made a nice change from the usual mechanical response designed to make the caller give up.

Although dispatch has taken ages and the of course delivery, whitch is not their fault, I'm happy with my items. I needed to exchange some on sale items and called the free phone number, the service was excellent. Reordering was a breeze and the operator was super helpful. I gather it will take a little while for the refund to show in my account for the returned items and the best part of 10 days for the new items to arrive. I'm giving a 5 for customer service on the phone and a 3.5 for slow processing and dispatch
Edit
Thank you for your reply.. in the past a parcel would arrive within 3 days of placing a order. I don't belive 'high volume' justifies a 10 day gap between order and dispatch. Sorry.

After a few disappointing experiences with orders and service I am happy to say I received very quick service on the phone to arrange a size change.

Fast Delivery!
After reading the reviews on here I was hesitant to try ordering but I really wanted the dress so placed my order and held my breath. I was surprised to receive my parcel 5 days later and exactly what I ordered.

I can't recommend this company at all. I ordered an item on 16 December, asked on 16 January where my item was, found out on 1 February that it could not be delivered and the money was still collected on 1 February. Not acceptable!!! I will never order again!

Customer number: 967038
I had ordered a garment 6 weeks prior which was on the waitlist and as no garment the size I had ordered had been returned, my order was cancelled. I went online and there evidently was 1 more garment the size I had ordered there in stock, so the lovely lady was helpful in getting me that garment that I had originally ordered. I was very happy to be able to get the garment I wanted. I have shopped online with Ezibuy now for a few years and I always had a great shopping experience. I have found the staff I’ve dealt with great and accommodating. I am a happy customer. Thank you Ezibuy. Keep up the good work!

Such a crap experience. Placed an order 11 Jan 23, 26 Jan 23 and I'm still waiting. The only comms received an email to confirm my order. Otherwise i've been ringing and chasing them up. Then to be told they have 21 days to deliver, well after checking my confirmation its actually 14 days. I also don't care if I'm not the only one, I'm concerned about my order and my money paid for a product I haven't received and that I will also not receive for the event it's intended for. So pissed off! Then blaming the supplier and everyone else apart from your crap service. No recommendations from me that's for sure!

Iift your game. Just phoned to chase up an order made 2 weeks ago. Spoke to a very impatient person who was no help at all. No email received, no update. I won't be ordering anything else.

I found trying to track an order from your third party after 6 weeks the email communication was disgusting I got standard responses and it wasn't till I again phoned very irate that I got a satisfactory response.
You need to look at your response emails and not just send a standard email response and make these personal

Placed an order on the 12/1/2022, received no update on my order or shipping. Sent an enquiry got a response saying it was in que for dispatch, rang and spoke to their customer service, who told me it had not been packed or shipped, asked to cancel the order and be refunded, was told they cannot do that as it's through a third party, I asked for the contact information for the thrid party to ask about my order, was told they cannot give me that information, I said then cancel my order as it has not even been picked yet and refund it, I was told they couldn't give me a refund or cancel my order and they were unable to access the third parties system, I said so you can't call them and tell them cancel the order and give me a refund, No they cannot do this, I have to wait for the order to come to me (which will be never given they cannot get a date form the third party they use as a supplier, go figure) and return it that way, I have lodged a complaint against them with the Australian Competition and Consumer Commission - DO NOT BUY ANYTHING from this site.

Tile Print blouse, colour advertised was lovely. Top I received was completely different colour, very disappointed, if manufacturers couldn't supply don't advertise - simple

I ordered on 2/1/23
Have not received my product or any information regarding the delay, this is becoming typical of ezibuy and I will not purchase here again.

Unbelievable. Ordered a nice denim skirt. Had to wait 10 days for delivery. Yay got parcel. Opened it, and was a bikini. Cancelled my skirt and sending bikini back with an authorized number so don't get charged for postage return of something I didn't order.
Unbelievable. Think I'll flag Ezibuy. For reference bought a warehouse product same day as skirt from ezibuy and was here next day. So really don't want to wait another 10 - 15 days
Go figure

Come on Ezibuy get your act together .I like many of the long time loyal customers now find your delivery time is woeful.
And reading through these reviews your standard response is, I will pass your info to the appropriate department , is this your way of just saying tell someone who cares . Tell you what here’s a new one you can use alternately with the regular reply ….I hear what you are saying.😏

This company is a joke. In my previous review, they advised to contact them but I never got a straightforward response regarding my order that was placed in early December. We are in the 3rd week of January already and still they would not give me the option of a refund!

I have spent a huge amount of money with Ezibuy and for many years I was happy and the service was excellent; deliveries were usually overnight or a few days at max. During Covid and the past couple of years I understood there would be delays and accepted this. However Ezibuy have been stating 5 working days delivery for a long time and they never deliver within the specified timeframe. Due to this, items have arrived too late for the event they were purchased for. My last order took 7 working days just to be dispatched and I'm currently waiting on an order placed on the 30th of December which still hasn't been dispatched 7 working days later. Ezibuy I am seriously considering stopping ordering from you as there are so many other clothing companies both in NZ and Australia who full-fill their commitment to deliver within 5 days or actually a lot less than this in some cases... It's so much better to under-promise and over-deliver on your customer service!