I have always enjoyed playing at F7 Casino as they have a decent variety of top games & it is often fun to play. I have to say though that being limited to only withdrawing over £100 & nothing sma... Voir plus
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Im not sure what UK players mean about having issues cashing out. I made sure I was fully verified. Withdrawal request went through on Saturday, accepted on Sunday and money was paid in via bank trans... Voir plus
L'entreprise a répondu
Do not use this casino, I have been charged multiple times twice for transactions, I have provided proof and the company just palms it off and says its my fault. I have lots of evidence for this and t... Voir plus
F7 casino is definitely one of the best I have experienced. Great selection of games and frequent good wins. Fast payouts and really helpful support. Lots of bonus and rewards available often too... Voir plus
L'entreprise a répondu
4,0
Bien
790 avis
A répondu à 94 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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I like to report this site as when i…
I like to report this site as when i started the site I put my id forward and this has happened before I won bounce money and they wipped it of my screen so I stopped playing on the site and that was the Start or this year so I stopped playing on site but then I come back on the site about a month ago and I put 500 on and I got my account up to like 12000 but I was trying to take out the money and they wouldn't let me take it out saying my id has expired but my id wasn't expired when I started the site as i was able to deposit money on the site and to deposit money on any site you have to upload your id first so because I couldn't take the money out because of the site I've ended up leaving the money on my account and they have suspended my account and wiped my money of account i have screenshots of my winnings and they still dont want to give me my money because they knew that I like to play games on there site I tried so many times to take the money out and they just wouldn't let me I have screen shoots of everything on that site because they have ripped me of before just like they have done again and the more I asked them can I talk to a human the ai bot wouldn't let me talk to a human at all so as I said I've carried on msg and they wipped that as well its like they didn't want me to win or take the money which isn't right at all so I'd like to see what I can do just so this doesn't happen to anyone else it's not nice losing all that money and not even been able to take the money out but they would let me deposit my money so how can a site let you deposit if my id has expired but soon as I want to take the money they won't let me because my id has expired its a joke I've lost a lot of money just before Christmas as well id like for someone to help me try and get my money back if possible as I said this has happened before on this site
4 décembre 2025
Avis spontané
Réponse de F7casino
Hello, Joel!
We are sorry to hear about your frustration regarding your account and the withdrawal process. We understand that these situations can be stressful, especially during the holiday season.
As stated in our Terms and Conditions, a valid documentation is necessary for verification. This is a standard rule that we must follow for the safety of all our players and to stay in line with our legal requirements. By registering on our website, you confirm that you have read and accepted our terms and conditions.
While we regret that the verification process has caused you frustration, please understand that we operate in accordance with our established rules and regulations, which we strive to uphold consistently. These rules are in place to ensure a fair and secure environment for everyone. We recommend checking that all uploaded documents are current and meet the requirements stated in our rules.
We hope this helps clarify our position.
Best wishes,
F7Casino Team
I have been waiting for my withdrawal…
I have been waiting for my withdrawal to be processed far beyond the timeframe stated in their own policy. My account is fully verified, yet the casino continues to delay my payment with unclear and inconsistent requests.
Support keeps telling me my case is ‘forwarded to another department’, but I have not received any official request in my account or by email. There is no option to upload additional documents, so the delays make no sense.
Withdrawals are advertised as processed within 24 business hours, but this has not been respected in my case. The communication is slow, repetitive, and nothing gets resolved.
At this point, I simply want my withdrawal processed as promised. Players deserve transparency and timely payouts, especially when all verification requirements have been completed. Very disappointing experience
5 décembre 2025
Avis spontané
Réponse de F7casino
Hello!
We're sorry to hear that your experience on our website didn’t meet your expectations.
We understand that the verification process may not be the most convenient and can take some time, but it is a necessary step on our platform. As outlined in our Terms and Conditions (Clause 7.4), we have the right to request identification documents and verify deposit and withdrawal methods.
Please rest assured that all data is handled with the highest level of security and confidentiality.
In line with our policies, withdrawals can only be processed after successful verification. By registering on our website, you acknowledge that you have read and accepted our Terms and Conditions.
We regret any inconvenience the verification process may cause, but please understand that we strictly adhere to our established rules and policies to ensure a secure and fair gaming environment for all users.
Please note that your withdrawal have been processed within 24 hours upon successful verification.
If you have any further questions or need assistance, please reach out to us at support@f7casino.com with "Trustpilot" in the subject line, and our team will be happy to assist you.
Best regards,
F7Casino Team
Always good games to play and customer…
Always good games to play and customer service is great
2 décembre 2025
Avis spontané
Réponse de F7casino
Greetings, Danny!
Thank you for your fantastic review! It’s an absolute pleasure to know you had such a great time with us.
We are thrilled to hear that you consistently find quality games to play and that our customer service is excellent. Your satisfaction is our highest priority, and we’re honored by your support.
We look forward to serving you again soon!
Best wishes,
F7Casino Team
Absolutely great casino they know how…
Absolutely great casino they know how to look after us instead of these other rubbish site thanks
Bobs96
21 novembre 2025
Avis spontané
Réponse de F7casino
Greetings, Bobs!
Thank you for your fantastic review! It’s an absolute pleasure to know you had such a great time with us.
We are thrilled to hear that you consider us an absolutely superb casino and appreciate that our team knows how to look after our players effectively, especially when compared to other platforms. Your satisfaction is our highest priority, and we’re honored by your support.
We look forward to serving you again soon!
Best wishes,
F7Casino Team
Want this sorting please…
Took my money and didnt credit me asking for proof of payment on the 20th, money was payed in on the 20th but didn't clear till the 21st have proof of payment want my money either credited or refunded and I hope im well treated for the mess around to be fair
20 novembre 2025
Avis spontané
Réponse de F7casino
Hello, Ben!
We're sorry to hear that your experience on our website didn’t meet your expectations. We are committed to providing the best service possible and would appreciate the opportunity to review your case and find a solution.
We have sent you an email with further information. Please review it at your earliest convenience and let us know if you have any questions.
Thank you for your understanding.
Best regards,
F7Casino Team
Monet not credited to F7 casino account though deducted from bank
I had deposited 500 pounds on 17th Oct which was debited from my account immediately. The money did not get credited to my F7 casino account. I did 2 other transactions on 28th Oct for 500 pounds and 400 pounds respectively which also did not get credited though amount was deducted from my account immediately.
I had been following up with F7 team over msg and submitted my bank statements and also a letter from my bank confirming that the money had been deposited to the vendor account.
It has been a month since the last transaction and more than 3 weeks since the other 2 transactions but i am still waiting for my money.
I have been asked to share the bank statement and the letter numerous times which i did. But no respite till now.
I would request the team to sort this out and refund 1400 pounds (500+500+400) at the earliest. I am tired of sharing documents and feel harassed.
I have shared all documents i had and feeling helpless now with no resolution of my issue.
18 octobre 2025
Avis spontané
Réponse de F7casino
Hello, Ash!
We're sorry to hear that your experience on our website didn’t meet your expectations. We are committed to providing the best service possible and would appreciate the opportunity to review your case and find a solution. Please reach out to us at support@f7casino.com with "Trustpilot" in the subject line, and our team will be happy to assist you.
Best regards,
F7Casino Team
Totally recommend f7 casino one of the…
Totally recommend f7 casino one of the best casino games i have played lots of bonuses , free spins and promotions plus cash back and lots more to choose from , from live casino , spins and drops , theres something for everyone 😀
28 octobre 2025
Avis spontané
Réponse de F7casino
Greetings, Mrs Sharon!
Thank you for your fantastic review! It’s an absolute pleasure to know you had a great time with us.
We are thrilled to hear you totally recommend our casino and consider us one of the premier gaming platforms you've played on! We are delighted that you found our array of incentives, including bonuses, complimentary spins, promotions, and cash back, to be so generous. Knowing that there is a wide variety of options for everyone, from live casino to spins and drops, reinforces our commitment to providing comprehensive entertainment.
Your satisfaction is our highest priority, and we’re honored by your support. We look forward to serving you again soon!
Best wishes,
F7Casino Team
Great app great wins
25 octobre 2025
Avis spontané
Réponse de F7casino
Greetings, Kieran!
Thank you for your fantastic review! It’s an absolute pleasure to know you had a great time with us.
We are thrilled to hear you are enjoying our application and that you've achieved some great wins on the platform. Your satisfaction is our highest priority, and we’re honoured by your support.
We look forward to serving you again soon!
Best wishes,
F7Casino Team
Réponse de F7casino
Greetings, Dmitrijs!
Thank you for your fantastic review! It’s an absolute pleasure to know you had a great time with us.
We are thrilled to hear you received excellent service from our support team. Your satisfaction is our highest priority, and we’re honoured by your support and acknowledgment of our staff's dedication.
We look forward to serving you again soon!
Best wishes,
F7Casino Team
Réponse de F7casino
Hello, m g!
Thank you for taking the time to share your experience! It means so much to us to know you had a great visit.
We're thrilled to hear that you find our platform trustworthy, our withdrawals to be fast, and our customer support to be good. Your support and encouragement drive us to continue providing outstanding service.
We look forward to serving you again soon!
Best regards,
F7Casino Team
Mr Robert
Mr. admin EUGENE gave me enough time to help me solve all the problems that were associated with my birthday present. I am very satisfied with Mr. admin Egene, I give him the maximum number of stars 5.👌👌👌
1 octobre 2025
Avis spontané
Réponse de F7casino
Greetings, Robert!
Thank you for your fantastic review! It’s an absolute pleasure to know you had a great time with us.
It's incredibly rewarding to hear such positive feedback about our team. We're thrilled that Eugene was able to help you resolve the issues with your birthday present and that you were very satisfied with his assistance. We'll be sure to pass along your kind words to him.
Your satisfaction is our highest priority, and we're honoured by your support. We look forward to serving you again soon!
Best wishes,
F7Casino Team
From 5september im waiting to start my…
From 5september im waiting to start my bonus game which froze and wont start and they done absolutly nothing!After playing slots and riching bonus u expect to play it,but not with them!ticked ID. XD4FF1. SCAMERS!!!STAY AWAY
5 septembre 2025
Avis spontané
Réponse de F7casino
Hello, Jan!
We're sorry to hear that your experience on our website didn’t meet your expectations. We are committed to providing the best service possible.
If you are still experiencing the issue with the game, please let us know via the email you received.
Thank you for your understanding.
If you require further assistance, please reach out to us at support@f7casino.com with "Trustpilot" in the subject line, and our team will be happy to assist you.
Best regards,
F7Casino Team
Good app good slots
28 septembre 2025
Avis spontané
Réponse de F7casino
Greetings, Ellis!
We sincerely appreciate your amazing review! It's always rewarding to hear that our guests have had a great experience.
Your feedback about our app and slots is wonderful. Your satisfaction is what drives us, and we're grateful for your support.
We can’t wait to welcome you back!
Best wishes,
F7Casino Team
Réponse de F7casino
Greetings, Mark!
Thank you for your fantastic review! It's an absolute pleasure to know you had a great time with us.
Your feedback is truly valuable, and knowing that you had such an amazing experience with our platform means a lot to our team. Your satisfaction is our highest priority, and we're honored by your support.
We look forward to serving you again soon!
Best wishes,
F7Casino Team
The only issue I can indicate
The only issue I can indicate , withdrawal process, otherwise it's fantastic website, very nice customer service, thy allways looks after , thanks to all the staff and myself, .
22 août 2025
Avis spontané
Réponse de F7casino
Hello there, Sirdar!
Thank you for your fantastic review! It's an absolute pleasure to know you had a great time with us, and we appreciate you for sharing your valuable feedback.
We're so happy to hear that you find our website to be fantastic and our customer service to be very nice. Knowing that our staff looks after you is incredibly rewarding.
We also appreciate you bringing your concerns about the withdrawal process to our attention. Your satisfaction is our highest priority, and we're committed to providing a seamless experience for all players. We'll be sure to review this to ensure we continue to improve.
We look forward to serving you again soon!
Best wishes,
F7Casino Team
Excellent casino… won the most money…
Excellent casino… won the most money I’ve ever won on any, great withdrawal process, makes me very happy
12 septembre 2025
Avis spontané
Réponse de F7casino
Hello E Godwin!
Thank you so much for sharing your wonderful feedback! We’re thrilled to hear about your big win and that the withdrawal process was smooth and hassle-free.
Knowing that your experience has made you so happy truly motivates us to keep providing exciting games and reliable service. We look forward to giving you many more fun and rewarding moments!
Best regards,
F7Casino Team
This company really good and fer im…
This company really good and fer im happy and before trying to many company just this is best 👌
11 septembre 2025
Avis spontané
Réponse de F7casino
Hello Veronika!
Thank you for your fantastic review! We’re delighted to hear that you’ve found F7Casino to be the best after trying many others. Knowing that you’re happy with your experience means so much to us, and we’re honoured to have earned your trust.
Your support motivates us to continue delivering top-quality service and entertainment. We can’t wait to welcome you back again soon!
Best regards,
F7Casino Team
Liars!
Requested a withdrawal of £100 on 31st August. Didn't receive was asked to send a bank statement. They replied with a screenshot showing £100 transferred to my account but that was a transfer from my own account!
Appalling service. Still not resolved
9 septembre 2025
Avis spontané
Réponse de F7casino
Hello Samantha,
We regret to hear that your recent experience on our website did not fully meet your expectations. At F7Casino, we remain dedicated to providing the best possible service, and we would value the chance to review your case further and assist in finding a suitable resolution.
In the meantime, we are pleased to inform you that your withdrawal has already been processed on our side and should be credited to your account within the expected timeframe. As outlined in our Terms and Conditions (Clause 7.10), withdrawal processing may take up to 24 hours. After processing, bank transfers can require up to 5 business days to reflect in your account.
Best regards,
F7Casino Team
Very easy to use and staff very helpful
2 septembre 2025
Avis spontané
Réponse de F7casino
Hello, Michelle!
Thank you for your fantastic review! It’s an absolute pleasure to know you had a great time with us.
We're so glad you found our site easy to use and that our staff was helpful. Your satisfaction is our highest priority, and we’re honored by your support.
We look forward to serving you again soon!
Best regards,
F7Casino Team
Loose for sure, Casino
How anybody can rate this more than one star it’s beyond my imagination because I’ve asked them to block me many times but they fail to do so. I played for two hours on a roulette game and never once got a bonus number, even though I played approximately half the numbers each spin.
30 août 2025
Avis spontané
Réponse de F7casino
Hello!
We're sorry to hear that your experience on our website didn’t meet your expectations. We are committed to providing the best service possible and would appreciate the opportunity to review your case and find a solution. Please reach out to us at support@f7casino.com with "Trustpilot" in the subject line, and our team will be happy to assist you.
Best regards,
F7Casino Team
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