fabbsofas.com Avis 

We had a person around to look at a chair that was supplied by FABB furniture, yesterday we received an email saying that they would not be repairing our chair because I sat on it too much. Surely you buy a chair to sit on. They sent us an engineers report which was done on the 11/01/24 which shows what a bunch of cowboys they are. Dont use this company at all.

After 14wks or more we haven't received our bed from the Farnborough brunch! When we call we get fob off with the manager Dean saying there's been a hack to the system so not sure where the bed is! Warehouse phones after us pounding the store a numerous times to find out there was no hack to they're systems (so need to get they're stories straight) they have mislaid our bed, we have asked for a full refund but as they are made to order we can't get one! We've done our homework online to now see that the company has been dissolved!! So don't use as all they sell is lies

Hi All,

Please do not buy furniture with FABB furniture. We have booked a Bed in Jan-2023 and until now we have not received the product and even they are not ready to pay the refund. They are keep changing bed. This really very shameful. Other BIG furniture shops are giving delivery with in 20 days like Dreams. Customer not very supportive hence my humble request not buy from them.

Ordered 4 chairs. Told were in stock but actually arrived two months later after being chased call after call.

The chairs did not match the colour online - Tetro chairs much lighter than expected.

Called today to return and told unable to return as this was the colour I had picked - she was rather bitter like the money was coming out of her pocket. Told the lady I was within 14 days and online products can be returned within this time. She then checked and agreed to process the return. I was told there would be £79 deducted for my invoice for returning items. The phone then hung up without any confirmation that the return had been processed. I called back to make sure the return had been processed and was told I should be hearing from somebody about this but still no email confirmation?

Do yourselves a favour and order from the store or avoid these guys altogether as the customer care is shocking. Be aware of the rediculous fee charged for returning online items as they cannot be returned to store so will need to pay the fee.

Bought a sofa in July in 2 months seats are gone down .no one is listening £1,800 I payed so rubbish pls do not buy from them.all lies I wish I went some where else .

Purchesed a sofa back in may , its now september . still haven't received it. when i checked with them they don't have a clue about the delivery date .
avaid any cost this thives .

We really enjoyed our experience sofa shopping with Fabb. What was initially stressful really turned out to be a fun day with so many sofa options to choose from. The team at Fabb were fabulous and we really felt that our views were heard. We didn't feel pressured to buy anything we didn't need. Would definitely recommend the team at colchester for any sofa needs. Thanks again!

Bad customer service. Sofa drlivered with structural damage. Store manager refused to refund the money. The seats are gone down within a month. Try to avoid if you can.

Avoid this company like the plague.

I Bought a sofa from these guys in October 2021… They told me that the lead time was 6 months and should be ready 1st week of April. Fast forward to today… I’ve just enquired where my sofa was, and been told it’s another 2 months lead time, no reason to why and I had to stumble upon this information. Not happy is an understatement. Very poor service, communication and really disappointed. Nobody wanted to deal with my request. Call centre manager ‘Craig’ didn’t want to speak to me either… and was Supposedly ‘unavailable’ for my call & refused to call back when free… add to this the store manager conveniently unavailable in the Croydon branch, who was quiet happy to take my money in the first instance.

Do yourselves a favour and avoid… avoid… avoid.

Sam and Denise were very helpful. A very nice experience. Thank you

We went to the store in Croydon late last year and explained to the salesman that we had a smaller front door giving him the measurements.
We were told no problem the furniture is modular and we can get it in and assemble it for you .
We paid in full ( thank god on the credit card) told to expect the furniture early April, as I write this it is late May.
We had several conflicting stories as to why it was late but were told that it was on a ship which was expected next week so obviously the furniture is manufactured further a field than anywhere in Europe.
It finally turned up today not delivered by FABB but a third party contractor and yes they couldn’t even get it in the door!
After my wife calling FABB they claim it is our fault and asked if we could remove our front room window!
So shoddy service, lies about delivering, lies about the being able to deliver and assemble despite being provided with measurements and who knows where it was produced.
It’s simple..... Go Somewhere Else!

I bought my sofa in January of this year, from June I've had an issue with the Cuddler Swivel chair creaking and arranged an appointment for someone to come and fix from Fabb Sofas on the Monday after it went bust, rubbish timing! Now I'm still paying for the sofa with their finance agreement with Hitachi but my guarantee is useless, I feel really resentful that I'm now paying for an item that will either need replacing or definitely repairing, does anyone know if I have any consumer rights with this to contest paying for something that's now not what I originally signed up for, ie a broken chair!

All stock from Fab Sofas has gone to auction. DMR Auctioneers have a lot of stock, the auction is currently live on ibidder

Hi All
John Pye auctions have all the stock, the South Wales auction have fabb sofas.
there is a tan colour leather I saw it on Friday

The freya was made by a Chinese manufacturer so you will struggle to find something the same.
I believe they also supply to DFS and Sofology, but the style and look will differ from what was ordered from FABB.
Good luck if you manage to find one similar

Can someone please post manufactures name on here... really liked the coco and still want it. Haha

In-laws chose a Tan Leather Freya sofa from FABB - as the company has now gone into liquidation does anyone know who manufactures these? They have lost their deposit and paid for a carpet to be fitted to match the suite - we are trying to establish who the manufacturer is with a view to purchasing from another retailer.

Hi all,

I paid a deposit for a sofa and an armchair back in April. As the company is no longer trading I have started chargeback with my bank, actually with Visa. After a visit to a bank and phone call to the visa disputes team I was advised to send all the receipts and letters from the company to the email Visa provided with a reference number I got from the adviser. It is worth going to the bank and starting the chargeback action.
Good luck with your claims

Hi
did anyone buy the sofa named 'coco' and does anyone know the manufacturers name please???
would be so helpful
thanks

Placed order back in January at Preston branch, was very happy with staff etc but having not received chair and footstool just kept being fobbed off over when will be delivered. Now I find out company is no more trading and as I paid in full on day i am unlikely to get money back or delivery. As I paid over 120 days ago it can't be claimed back via bank. This in not on and what really gets me is I was in branch twice in last week of trading to simply be told when warehouse receives items they will call to arrange delivery when they must have known it was on cards.