Fibrex Nurseries Avis 

72
•
TrustScore 4 sur 5

4,2

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Couldn’t recommend this company more highly. Very healthy plants & excellent customer service. What more could you ask for ?!

Noté 2 sur 5 étoiles

Four pelargoniums ordered last year - two of which were ridiculously small and weak and were obviously not going to do anything that summer. However, I did let them know and they explained that they'... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

The ordering process online was really straightforward and easy. My pelargoniums arrived in perfect condition having been very carefully packed. Very clever packaging I must say, as the plug plan... Voir plus

Noté 5 sur 5 étoiles

Ordered three pelargoniums. I often order plants online, but these were by far the healthiest specimens I’ve ever had from any supplier. One was wven in flower! Planted up straight away and now looki... Voir plus

À propos de l'entreprise

  1. Maison & jardin

Informations provenant de diverses sources externes

Specialist growers of Pelargoniums, Ferns, Hedera, Begonias & Tropical Hibiscus for Mail Order. Home of the National Collections of Pelargonium & Hedera.


Coordonnées de contact

4,2

Bien

TrustScore 4 sur 5

72 avis

5 étoiles
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2 étoiles
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A répondu à 50 % de ses avis négatifs

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4,2

Tous les avis

(72)

16 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Buy with confidence…

Couldn’t recommend this company more highly. Very healthy plants & excellent customer service. What more could you ask for ?!

26 juillet 2026
Avis spontané
Noté 2 sur 5 étoiles

Four pelargoniums

Four pelargoniums ordered last year - two of which were ridiculously small and weak and were obviously not going to do anything that summer. However, I did let them know and they explained that they'd recently taken over this company and were just getting started and so I waited to see if the plants would make any real growth. Although all four plants managed to survive the winter under cover, once again the two small ones haven't grown much or flowered this year. I got in touch with Fibrex and someone called Ed emailed to ask for images, which I sent - and have heard nothing since despite follow-up emails. This used to be a reputable if expensive source of pelargonium plants so this is all very disappointing. I see that Ed has now replied.....and yes, you can tell me how to get these recalcitrant plants to flower (strange how all my others don't need special treatment but hey!).

16 juillet 2026
Avis spontané
Logo de Fibrex Nurseries

Réponse de Fibrex Nurseries

Hi Christina,

Thank you for taking the time to leave your review. We’re sorry to hear that you’re still disappointed with your purchase.

We reviewed the photographs you sent us last year and, after assessing them, concluded that the plants supplied were of an acceptable size for the stage of the growing season. We explained this at the time, and as there was no fault with the plants, we were unfortunately unable to offer a replacement or refund on that occasion.

We appreciate that expectations can sometimes differ when ordering live plants online, particularly with specialist pelargoniums, which naturally vary in size and growth rate depending on the variety and the time of year.

Having looked at the photographs you’ve shared with us this year, it appears that the plants are now growing well, which is encouraging to see. If they’re not flowering as you’d hoped, I’d be more than happy to offer some advice and growing tips to help get the very best from them.

We always stand behind the quality of our plants and, if there is a genuine issue or a mistake on our part, we will always replace or refund where appropriate. However, after carefully reviewing your plants last year, we did not believe that was the case on this occasion.

If you’d like some help encouraging more flowers, please do get in touch and I’d be delighted to assist.

Ed
Fibrex Nurseries

Noté 5 sur 5 étoiles

Prompt delivery of my order

Prompt delivery of my order. Plants were in excellent condition & very well packed . Will certainly consider ordering from this nursery in the future.

10 juin 2026
Avis spontané
Noté 2 sur 5 étoiles

When things go wrong

No complaints about the plants. Everything ordered has been in good condition and well packaged. Latest order should have included a particular specimen for a special birthday gift to a 100 year old lady with the same name. That was the only plant missing. I accept errors happen (we're all human). What i didn't get however was any support to ensure the plant arrived in time for me to pot it up and take it when I visited. No one ever answers the phone and no option to leave a message. Copious emails sent with no response. Plant sent out and the first I knew was a royal mail email saying they would deliver after I had left so I turned up to the celebrations empty handed. Plant hasn't actually been delivered yet and still no response from Fibrex. I am so disappointed. There were a couple of easy fix options that they chose to ignore which has soured my previously happy experience. Maybe writing this review will prompt some action as I am at a loss. A phone call could have sorted this in minutes.

31 mai 2026
Avis spontané
Noté 5 sur 5 étoiles

Better than expected for an online plant order

This was my first time ordering pelargoniums online, as I could not find these variegated varieties locally, and I have to say I am genuinely impressed.

I was honestly expecting smaller plants, but what I received was actually better than expected. The pelargoniums arrived in very good condition, were a great size and clearly well rooted.

The packaging was excellent and everything arrived safely without any damage during transit.

Overall, I am really happy with my order and would definitely purchase from Fibrex again.

9 avril 2026
Avis spontané
Noté 5 sur 5 étoiles

Great customer service and fantastic quality plants!!

The ordering process online was really straightforward and easy. My pelargoniums arrived in perfect condition having been very carefully packed. Very clever packaging I must say, as the plug plants are packed on their sides facing one another. Quite brilliant.
As importantly, I really didn’t want any substitutions on my order and Ed was really reassuring about making sure that was the case.
My plants are now thriving in my garden and I’m looking forward to seeing them bloom.
Thank you Ed and the whole Fibrex team. I’ll definitely be ordering from you guys again.

2 avril 2026
Avis spontané
Noté 5 sur 5 étoiles

Top Service

Royal Mail lost my order and I called Fibrex to see if they could help and if they knew anything about it. With in an hour they had sent my full order out again!! The plants were packed perfectly on arrival which I’ve had issues with in the past with similar companies. Will use again, order 2 going in shortly, thanks again.

9 mars 2026
Avis spontané
Noté 5 sur 5 étoiles

Very satisfied customer

The 3 pelargoniums I ordered were lovely plants in good condition and well packaged. I am very pleased with them. I sent an email with some enquiries about how to care for them and got a prompt and helpful reply.

13 mars 2026
Avis spontané
Noté 5 sur 5 étoiles

Great plants and service.

Great plants and service.
I have made multiple orders and have been really pleased with the size and health and packaging of all the plants. Love their large collection of scented pelargoniums.

4 mars 2026
Avis spontané
Noté 5 sur 5 étoiles

Very healthy new season pelargoniums…

Very healthy new season pelargoniums just arrived! 😃
Great communication from Fibrex from order to delivery and excellent new packaging. NO PLASTIC!
Plants were completely and safely protected, and it was very easy to unpack the parcel with no spillages of earth or anything.
Have been a customer of Fibrex for over 20 years.

4 mars 2026
Avis spontané
Noté 5 sur 5 étoiles

Wonderful pelargoniums

Wonderful pelargoniums, and a very good selection on their website. Order early as they are popular!

I've been buying from Fibrex for years.

23 mars 2025
Avis spontané
Noté 5 sur 5 étoiles

Thank you for my lovely plants

Thank you for my lovely plants, rooted pelargonium cuttings but bigger than l expected. Beautifully packed too, they arrived in good order despite the heat. So far so good, my turn now!

25 août 2025
Avis spontané
Noté 5 sur 5 étoiles

Customer Service

I had a query and sent an email to Fibre Nurseries. They responded very quickly with a fantastic personal service.
I absolutely love the plants I have received from them, all so well packaged, super healthy and have grown into mighty thriving plants just in one season.

I have the bug now and will be looking forward to picking out my new bunch of babies in spring. They are my new obsession.

12 août 2025
Avis spontané

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