FABLOU Avis 338

I ordered The Capsule Set | Luna Sand
The perfect everyday set 💞

I received the cute silicone bag on time but there was a tiny indent on the front. As I was moving between the UK and France, Anna from customer service arranged for a courier to bring a replacement body shell immediately so I received it before leaving. She really went out of her way to be helpful! It’s a great little bag and is delicious to touch!

I have bought many bags from Fablou, I am a big fan. I recently bought one for a present and the wrong colour arrived. I contacted Fablou and Anna was amazing , she had a new one sent out to me the same day and it arrived within 48 hours
Would highly recommend their service and also the product

I ordered the Luna bag in sand, the size of the bag is great but the the strap of the bag is a different colour to the bag itself which I’m not happy with. I’ve emailed them 3 times to request a return or exchange but I have received no reply. If you have no issues then the service is good but it’s seems they are not so good if you have a problem or want to return an item. I will not be buying from them again.

Their bags are beautiful and I have had 2 so dar, both with the zipper breaking after 1 year.
I placed another order recently to replace my broken zipper bag and I did not receive a single item of my orderr, but instead two bags which I don’t want.
I contacted them twice with no reply.

I have three different style bags from here and all have been amazing. After a year my zip broke on my smaller bag (daily use), I contacted FABLOU via email and within 2 hrs had a reply and an offer of a new bag or gift card. Couldn’t rate their products or customer service highly enough. 5stars

Have only received a good service from this company over the last year and a half. Have ordered 6 bags in total. My first one had a problem with the handle recently and Fablou replaced it within the week as it was guaranteed for 2 years. Excellent! My orders have always arrived promptly and I will definitely be ordering more products

DO NOT ORDER FEOM THEM! I have made six attempts via email to get a replacement or refund for an item that I never received. Their first response was to tell me that the item was shipped, after that they simply ignored all inquiries even though my first one was within the timeframe of their stated policy for requesting a refund. Zero regard for their customer’s satisfaction.

lovely bag and good quality
quick and very friendly service when the wrong strap was sent sorted within days
shall definately buy again in the future
well recommended by my friend

So, I spent over £100 on a tote bag as a Christmas gift,
The recipient asked if we could exchange for a different colour.
Simple request? Unfortunately not,

You need permission to return an item… 4 emails later and not a single acknowledgement or reply to any of my requests.

T&c’s state returns must be approved within 14 days… but they ignore you, so impossible to comply.

Beware, customer service is non-existent, I recommend avoiding at all costs.

Very disappointing

Update; 15.01.24;
Fablou have responded below and say they have replied to each of my emails, please be aware, NO replies have been received, and as my daughter hasn’t ever emailed them, sending her a reply would have been incredibly clever.

I continue to advise; avoid avoid avoid!

In the United Kingdom, adding a value-added tax after the transaction has been committed is not lawful. Although VAT is included in the price quoted, it is not identified correctly as Value Added Tax before the customer commits to purchase. The value is not stated, but the phrase (in tiny print) says "including taxes.

Love the original Chelsea bag, bought in 2018, used daily, and still going strong. Earlier this year I purchased 4 new colours (blush, lilac, Robyn, and Frapp) which are also fab, now with a pocket but sadly a shorter strap which made them less comfortable to wear.

I've recently bought a replacement for my 2018 black Chelsea bag, to keep for special occasions, and a pistachio coloured one in the sale, which, shorter strap aside, I'm very happy with. I also got one of the new mustard coloured bags and must say I'm disappointed with it. It's cheaper than the older style bags but now no pocket and the chunky, silver coloured, Fablou branded zipper attachment has been replaced with a piece of mustard coloured silicone. It doesn't look as nice, and isn't as easy to open and close. The strap is still too short too. Unfortunately, I think this may be my last Fablou purchase for a while, which is a shame, but the new style Chelsea bags don't seem the same quality as before, and not worth the admittedly cheaper price tag.

I'll cross my fingers for some longer straps being available for individual purchase soon though! And I can't fault the customer service, it's always been fantastic.

I bought 2 of these bags and unfortunately they were misplaced by the courier. I contacted Fablou and Sophia was just so helpful and sent out 2 more replacement bags. Thank you.

I have bought about 8 of these bags in different colours for my Mrs and sister. They are small, stylish, practical and easy to clean. Delivery is quick and when the strap broke on one of my Mrs bag, it was replaced straight away. I am currently looking to get her another one for her collection, just got to find a colour that she has not got

my daughter introduced me to Fablou bags and since then we try and buy a city and Chelsea in every new colour that comes out......then we share them. I have recently bought a Chelsea with one of the new straps, which we will be able to use on any of our Chelsea bags to ring the changes. its great that they are just wipe clean and nice and strong. I have now got a friend hooked too!

Shocking experience. Already

Ordered a rattan bag the strap stained a white top, emailed company requesting a return. Rookie two days to reply, then had to chase for a refund and even then only got the cost of the bag refunded still waiting for the cost of postage (£4.90) really poor customer service

Drogie Panie, zamówienie przeszło expresowo, na drugi dzień po zamówieniu. Paczka bardzo starannie zapakowana. Torebka w stanie idealnym bez żadnych uchybień. W pełni odzwierciedla zdjęcia ma stronie internetowej. Jestem bardzo zadowolona.

Fenomenalna, kontaktowa, pomocna obsługa i ekspresowe wysyłki.
Co do samych produktów to:

Chelsea HotPink i Chelsea Fiji
Kolor zmiatają z nóg. Pasują do wersji totalnie sportowej jak i casualowej. Można zabrać wszystko co potrzebne i zazwyczaj to co nosi się w plecaku.

City All Black i City Berry
Berrt ma arcy-piękny kolor. All Black wiadomo pasuje do wszystkiego. Torby są pojemne, wygodne w użytkowaniu i posiadają zapinaną saszetkę. Berry prezentuje się wybornie podczas wyjścia na wystawę i jest praktyczna na spacer po parku. All Black jest rewelacyjna na zakupy, do pracy i na wyjeździe nad morze.

Za każdym razem torby były zapakowane w worek przeciwkurzowy i oryginalną folię. Berry kupiłam na total sale jako produkty z kolekcji wczesniejszych. Była kompletna, bez uszkodzeń - produkt jakości pierwszej.

Szczerze polecam.

Looking at the reviews on this site I got the impression that Fablou is helpful when things go right, but not so great when they go wrong.
My husband bought me my second bag for Christmas and the straps on the back pack were flawed. I contacted Fablou, they investigated- I’d sent a photo - and they pretty immediately sent me a replacement bag.
I would say this is great customer service.
When I place my bag on a counter in a shop it is much admired and the brand noted.
I can only recommend this company in my experience.

G.