FABLOU Avis 338

The bag is a nice bag but vastly overpriced. I think it's more in the £40- £50 value bracket.

I think I would only be happy to spend about £40 on this bag. I did send it back and get a refund for the bag, but not the £4.90 delivery charge or the £2.80 I payed to send it back. So it cost me £7.70 to not have the bag.

It would probably be good on the beach as it can get wet and wipe clean. But overall I did feel disappointed.

Once you send the bag back you no longer can review the bag on their website. So they only have reviews on there from people that have kept the bag.

I ordered a bag, paid for it with shipment but when I go on the website to track it after receiving a Starlinks tracking number: TP-5463270 it says there is no order.
Please assist

If I could put minus stars I would! This bag comes with a warranty, but it’s not really a warranty it’s a joke! A stud on the inside pocket has come off a few months after having the bag. However customer service have said it’s a mechanical fault and not covered under the warranty! I should go to a cobbler and get it repaired my self.
Not worth the hassell. Don’t bother buying a fablou!

Fablou is my favourite brand since I received my first bag as a gift about 5 years ago. I have been wearing it since, and it is still in a perfect condition. Now I purchased another addition to the family and I am again very happy with it. It is Cruelty-free and I absolutely love everything about their bags. Stylish, easy to clean and original. Thanks Fablou x

Just bought my 4 th fablou bag, they are fab. Only one criticism, the last one I bought, the chelsea in black, which I love, came with a free red handle, I was really disappointed with this.i like to wear the Chelsea across body and the red handle was just too short for this. I expected it to be the same as the handle on the bag which it isn’t. Only a minor criticism still love your bags. But not so much my free red handle.

Nice enough products but customer service is a farce. They don't understand that their "returns policy" doesn't allow orders to be cancelled, as required by the consumer contracts regulations 2014. I'll be chasing this up with trading standards. Edit..Fablou saw sense and fully refunded me, despite saying that shipping was non refundable according to their policies (illegal btw)

Beautiful, durable and wipe clean, these bags look and feel lovely. Mine arrived quickly, beautifully packed and in its own dust bag. There's lots of room for your essentials and more. Great for days out or for every day. Will definitely buy more!

Nie polecam firmy. Torebka przyszła z uszkodzeniem. Aby zwrócić towar do fablou trzeba wystąpić o to mailem. Niestety na maila nikt nie odpowiada. Nie polecam. Zero kontaktu. Jakość średnia

Not only fabulous bags,but fabulous customer service as well. I already had one Fablou bag which I loved, then ordered another one as a treat for my birthday, unfortunately there was a minor problem with which Sophia sorted out no problem at all.we exchanged numerous e-mails, and nothing was too much trouble for her. Thankyou again Sophia its not often you get such courteous service nowadays.

I am verry satisfied for the quality of the products , despite i faced some minor problems, the staff was verry nice and everything was solved verry quickly ! I recommend Fablou !
Manny thanks

Had a small issue with my bag which was resolved quickly and professionally by Sophia. Their customer service is amazing and I totally recommend Fablou. I love my Fablou bags; durable, spacious and lasting colour. Will add another to my collection soon I’m sure!

I wanted to order a tote bag but my country wasn’t in the shipping list. So, I emailed them and a very kind staff contacted me and was very easy for me understand her. She helped me in the shipping and now the tote bag is with me after short time of emailing Fablou.
The bag is very nice and easy to carry. They are very useful for every activity specially for university.

The best bags ever! Versatile, strong and fashionable. I love the wipe clean material. I now have three bags!!!😃

Had a small issue with my bag that was quickly and professionally dealt with . Great product great service .

Received my new bag and so in love. Thank you so much for the efficient customer service reply!

Exemplary customer service. Yes they are fussy nd want every single detail but its worth it.

My replacement bag with 3days.

Thank you for ur kindness nd grateful for understanding my situation with the bag

I bought my bag 9 months ago and it still looked as good as the day I received it. But, unfortunately the zip split, which I reported to Fablou. They promptly responded saying that as the bag was still within their 2-warranty it would be replaced. I received my new bag very quickly, and was impressed by the whole process. Well done and thank you.

Very poor customer service. If you don’t include every single bit of packaging when you return a product you will receive no refund and just a cold email from Tom or Sophia telling you they are within their rights to withhold. They are but why you would do this if you are attempting to trade as a respectable business is beyond me. Refunds and exchanges are an inevitable part of business. Poor. Would not recommend

Torebka ładna, ale nie na lata, jak to jest w opisie. Rogi szybko się wycierają i wierzchnia warstwa się szybciutko ściera. Chciałam kupić jeszcze jedną, ale za taką cenę nie zrobię tego. Po kilku miesiącach nie wyobrażam sobie jak torba będzie wyglądała?

I love Fablou bags, I now have one City and 3 Chelsea bags.
Beautiful colours.
Each time I have ordered, the service and delivery have been fantastic.